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The Maxwell New York City

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Traveller (1007)
Room & Suite (591)
Dining (35)
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Overview
  • Excellent29%
  • Very good33%
  • Average20%
  • Poor10%
  • Terrible8%
Travellers talk about
“bliss products”(162 reviews)
“bliss spa”(151 reviews)
“whiskey blue”(57 reviews)
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,742)
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2,061 - 2,065 of 4,251 reviews
Reviewed 16 October 2013

We stay at the W New York a few times a year and have never been disappointed with the hospitality and service. This last weekend visit did not disappoint. From the friendly greeting from Mario at reception to the assistance afforded by Crystal Grant our...More

1  Thank conniecane10
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 21 October 2013

Thank you for your feedback! We are thrilled that you enjoyed your W experience, and I have already shared your comments with Mario, Crystal, and the rest of the W team. Please feel free to e-mail me at GMAnna.MacDiarmid@whotels.com when you plan to return. Again,...More

Reviewed 15 October 2013

Friendly staff and a good hotel. I have stayed here for four months while working in the city. The staff are good. A few minor bumps (maids forgetting to restock towels once, an elevator out etc.), but nothing major. The doormen hear are great, Freddie...More

Thank James M
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 21 October 2013

Thank you for your review. What a pleasure to see that you enjoyed our signature WOW service. I will most definitely share your gracious words with Freddy, Derron, and the rest of my team as a reminder of what we do best. Please do not...More

Reviewed 14 October 2013

I've stayed in one W hotel before and my husband in at least a hand full. Walking in we knew immediately this was not up to the W standards. The low ceilings and dated lobby seemed like we were in a much cheaper hotel. We...More

2  Thank BrickerHouston
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 21 October 2013

Thank you for your post. Please accept my sincere apologies for the disappointment in your W experience. We take our guest feedback very seriously, and I have already shared your message with the rest of my team so that we may look further into this,...More

Reviewed 14 October 2013

I picked this hotel to balance centrality to value. I had no illusions that given how central the hotel room was, that rooms were going to be smaller than in the average city. They were, but we weren't in New York to stay in our...More

1  Thank kleaman
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 21 October 2013

Thank you for your review. We love when guests enjoy our convenient location and Oasis Living Room Bar. I will certainly share you feedback with the entire team, and we hope to welcome you back soon. Please write me at GMAnna.MacDiarmid@whotels.com when you plan to...More

Reviewed 12 October 2013

Good hospitality via out the whole holiday. Excellent facilities such as gym, sauna, transportation. Warm welcoming from reception and receptionist Carmen Hui who too care of all our requirements to a very high standard. Ideal location for all tourist sites and shopping. Room was maintained...More

Thank Sunil A
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 21 October 2013

What a pleasure to read your review! We are thrilled that you enjoyed your W experience, and were able to take advantage of Whiskey Blue. I have shared your comments with my team, and do not hesitate to reach out at GMAnna.MacDiarmid@whotels.com when you plan...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Details
Price range
US$205 - US$608 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#208 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$205 - US$608 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#208 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1007)
Room & Suite (591)
Dining (35)
Amenities (14)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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123Aeb
15 May 2018|
AnswerShow all 2 answers
Response from spooky08 | Reviewed this property |
Don’t know we just had a superior room and that was perfect
0
Votes
727gillplay1
26 April 2018|
AnswerShow all 4 answers
Response from Jane W | Reviewed this property |
They ask for $100 refundable deposit. Can be cash, credit or debit card imprint
0
Votes
heathjordan
4 April 2018|
Answer
Response from IrishSS |
Heathjordan I hope you get a reply soon, it’s not nice not knowing before travelling. We have booked this hotel for May so I’m hoping all will be ok.
0
Votes
Room Tips
"Standard rooms are tiny. Ask for an upgrade."
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"Rooms are always quiet...but the higher up the more quiet."
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"Go for a higher floor - there's two bars beneath the hotel which may get loud on a weekend"
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"look elsewhere"
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