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Doubletree By Hilton - Times Square South

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Traveller (267)
Room & Suite (173)
Dining (32)
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Overview
  • Excellent31%
  • Very good34%
  • Average18%
  • Poor9%
  • Terrible8%
Travellers talk about
“times square”(317 reviews)
“warm cookies”(48 reviews)
“penn station”(123 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from Doubletree By Hilton - Times Square South
Special Offer: Double Points, Every Stay
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Offers from Doubletree By Hilton - Times Square South
Special Offer: Double Points, Every Stay
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Rooms
9 May10 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,115)
There are newer reviews for Doubletree By Hilton - Times Square South
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All reviewstimes squarewarm cookiespenn stationnew yorkjavits centerrooms are smallfront desk staffhell's kitchenfew blocksempire state buildingaround the cornercentral parknycmsgdistrictbellmanbroadway
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21 - 25 of 1,837 reviews
Reviewed 18 March 2018

I go to NYC frequently for work, and decided to try this hotel. The reviews are deceiving - the rooms are very small and dated. The main entrance door is blocked, so have to use the other door which is clearly not set up for...More

5  Thank K8TF
Response from Paola S, Guest Experience Coordinator at Doubletree By Hilton - Times Square SouthResponded 20 March 2018

Thank you for posting a review of your stay with us. We sincerely apologize for the bad experience you had in our property during your stay. We are glad to have the right staff to take care of all our guest’s requests. Thank you for...More

Reviewed 14 March 2018

Find another property unless you want noisy corridors and poor insulation, HVAC that does not work, elevators that are shut down and under constant repair and a front door that no longer work -- perhaps permanently. When you combine the internal issues with an indifferent...More

Review collected in partnership with DoubleTree by Hilton
1  Thank Don L
Response from Paola S, Guest Experience Coordinator at Doubletree By Hilton - Times Square SouthResponded 16 March 2018

Thank you for posting a review of your stay with us. We sincerely apologize for the bad experience you at our property specially with our staff. We take your concerns seriously and we are committed to improving the experience for all of our guests. This...More

Reviewed 5 March 2018 via mobile

Had a nice stay attending the Big Ten Tournament at MSG. The hotel is a 5 minute walk to Penn Statikn and Madison Square Garden. Room was clean and good sized for NYC. The staff was very friendly, especially Paola at the front desk and...More

Thank Thomas M
Response from Paola S, Guest Relations Manager at Doubletree By Hilton - Times Square SouthResponded 8 March 2018

Thank you for posting a review of your stay with us. We are delighted that you were happy with the staff, services and the location. We are always focused on doing better, even when our guests are satisfied. Your review helps us to find ways...More

Reviewed 4 March 2018 via mobile

The hotel is in a good location, and the staff were pleasant. However, the room was very out of date and small. There were lots of stains on the furniture and the doors on nearly every item in the bedroom I.e wardrobe were broken/hanging on...More

1  Thank Gracie H
Response from Paola S, Guest Experience Coordinator at Doubletree By Hilton - Times Square SouthResponded 8 March 2018

Thank you for posting a review of your recent stay with us. We have taken note of some challenges you experienced like the elevator, the breakfast menu and the broken items in the room you stayed in. We understand how frustrating this can be and...More

Reviewed 3 March 2018 via mobile

Normally I find success with Hilton properties but this was quite the opposite. Loud, dirty, smelly, and just all around gross. I complained to Hilton and they did nothing. Aka they know it’s a complete crap hole and it’s NYC so they don’t care. Avoid...More

2  Thank stephaniekK3446JV
Response from Paola S, Guest Experecience Coodinator at Doubletree By Hilton - Times Square SouthResponded 8 March 2018

Thank you for posting a review of your recent stay with us. We have taken notes of all the issues you had in the property during your stay. We sincerely apologize for the condition of the room . We really hope you consider giving us...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$183 - US$447 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#217 Business Hotel in New York City
#221 Luxury Hotel in New York City
#222 Romantic Hotel in New York City
Room types
Non-Smoking Rooms
Details
Price range
US$183 - US$447 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#217 Business Hotel in New York City
#221 Luxury Hotel in New York City
#222 Romantic Hotel in New York City
Room types
Non-Smoking Rooms
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Traveller (267)
Room & Suite (173)
Dining (32)
Amenities (17)
Business Centre & Event Rooms (1)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Amy W
23 December 2017|
AnswerShow all 4 answers
Response from Frqflyer | Reviewed this property |
I was not charged resort fee. never had in NYC actually....
0
Votes
jlbyers2017
30 October 2017|
AnswerShow all 2 answers
Response from Jennifer M | Reviewed this property |
We had no issues on 8th floor with bedbugs...but that was several months ago. Only thing we dealt with was shortage of towels.
1
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Room Tips
"stay in other hilton."
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"stay away from the top floor."
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"Ask for a lower floor so you don't have to wait long for an elevator to get going in the morning!"
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"Rooms on the corners seemed to be quieter. If it ends in an 04 or an 05 you will be directly in front of the..."
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