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Ace Hotel New York

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Ace Hotel New York
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1,644 Reviews from our TripAdvisor Community

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Showing 1,332: English reviews
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Rumson, New Jersey
Reviewed 4 days ago NEW

The charm of the Ace Hotels never disappoints, and I enjoyed my stay at the NYC location. From the flowers in the foyer, to the decor of the lobby, to the eclectic fun of the room -- the details are fun and inviting. The front desk was attentive and personable. My room was great, with a view of the Empire...

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Helpful?
Thank melemc
Matt W, Manager at Ace Hotel New York, responded to this review

Hi melemc - We love you back! Thanks so much for taking the time to leave us such a wonderful review. I'm glad to see you enjoyed the general vibe of the hotel and appreciated our staff. I hope that you can make your way back to us again soon. xoxo - Matt and the Staff of Ace Hotel New...

Reviewed 1 week ago via mobile

Great Hotel and worth the extra expense for the atmosphere, location and interesting people. The rooms are beautifully decorated in a New York style and the facilities are comfortable. There is a great gym, restaurant and coffee shop in the hotel and the lobby is inviting.

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Helpful?
Thank elzannem
Matt W, Manager at Ace Hotel New York, responded to this review

Hi elzannem - Thanks for the kind remarks and for taking the time to let us know how you felt about our spot. Please come back soon - we'd love to have you back. xoxo - Matt and the Staff of Ace Hotel New York.

Reviewed 1 week ago

My sister and I were on business in NYC and stayed at the Ace. Not what you'd describe as a 'business hotel', it was actually incredibly comfortable and despite it's 'party party' reputation very quiet and restful if you do indeed want to step out of the mayhem for a while. It's a total shot of adrenaline when you walk...

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Helpful?
Thank Cmjct
Matt W, Manager at Ace Hotel New York, responded to this review

Hi there Cmjct - Oh boy, what a great review! Thanks for taking the time to let us know how your stay went. Very happy to hear you enjoyed our tiny comedians at the desk and the general vibe of the hotel. Glad the somewhat loud lobby did not scare you away and that you were able to find solace...

San Francisco
Reviewed 1 week ago

I stayed here twice in the past year. May 2016 and February 2017. I have to say, I am not a fan. I gave it a try the second time with a so-so experience the first time around. However, both stays have been pretty underwhelming and the service is not really very professional. 1. Location is OK. Midtown is a...

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Helpful?
1Thank YumYumTraveler
Matt W, Manager at Ace Hotel New York, responded to this review

Hello YumYumTraveler - First and foremost I'd like to thank you for taking the time to give us feed back - it's something that we take very seriously and always appreciate. I'm truly disappointed to hear about your stay. We definitely strive to be as welcoming and helpful as we can - it's what is at the core of our...

Vancouver, Canada
Reviewed 2 weeks ago

The best thing about this hotel is the staff! Everyone I encountered was very helpful, kind and efficient (not to mention they all looked pretty cool, too!). I was here two nights for work and found it a tad gimmicky. From the super-packed (and extra-dark) lobby, to the room decor, this hotel appeared to try a bit harder than it...

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Helpful?
Thank Aleesha05
Matt W, Manager at Ace Hotel New York, responded to this review

Hi ALeesha - Thank you kindly for your feedback. I'm really flattered to hear your amazing feedback about our staff. It's a shame that our general aesthetic wasn't to your liking - which is totally fair. It sounds like you had a nice stay nonetheless and I'm happy to hear it. Have a wonderful week. xoxo - Matt and the...

Orange County, California
Reviewed 2 weeks ago

I am a BIG supporter and frequent visitor of the Ace Hotels. I have visited their London, Seattle, Portland, Palm Springs, and Los Angeles locations. In fact, my husband and I even got married at the Palm Springs location. I have always enjoyed my stays and highly recommended The Ace to others. However, this location was different. This was celebrating...

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1Thank NoelleKulei
Toronto, Canada
Reviewed 2 weeks ago via mobile

This place has a great vibe. Love this place. The common spaces really promote a great sense of community. The staff were very friendly and the location can't be beat. Very central and close to everything.

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Helpful?
Thank deefashi
Matt W, Manager at Ace Hotel New York, responded to this review

Hey Deefashi - We love you just much you love the vibe. Thanks for the comments about the hotel and our staff - we really appreciate you doing that. Hope to see you soon. xoxo - Matt and the Staff of Ace Hotel New York.

Mechanicsburg, Pennsylvania
Reviewed 2 weeks ago

Lobby / Bar comes to life after hours and you feel like your in a swanky / 20's throwback. Wasn't a huge fan of the beer selection at the bar but overall a great atmosphere. One of a kind place with modern feel

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Helpful?
Thank CalvysMama
Matt W, Manager at Ace Hotel New York, responded to this review

Hi CalvysMama - Thanks for the kind words about our lobby! xoxo - Matt and the Staff of Ace Hotel New York.

Reviewed 3 weeks ago via mobile

I needed a place for a couple meetings in NYC. I read so many good reviews on this hotel especially on their lobby policy. I came in around 09:00am had 2 meetings and lunch Nice - clean - quiet - convenient - good size desks- wifi - charging stations for all my gadgets - restroom- open tab thorough the day...

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Helpful?
Thank Tzvika D
Matt W, Manager at Ace Hotel New York, responded to this review

Hi Tzvika D - Thank you for the lovely review. Definitely come and stay with us soon - it's just as fun. xoxo - Matt and the Staff of Ace Hotel New York.

Spokane, Washington
Reviewed 3 weeks ago

The general manager and the staff at the Ace are exquisite hoteliers. Everything was perfect. The large suite was luxurious and fun. It is a definite must stay hotel! High above the noise of the city the suite was quiet and tranquil.

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Helpful?
Thank 58alli77
Matt W, Manager at Ace Hotel New York, responded to this review

Hi 58alli77 - Thanks for the incredible review. It's quite an honor to be called 'exquisite hoteliers.' I appreciate you taking the time to leave us such a great note - I hope that you can come back and see us soon. xoxo - Matt and the Staff of Ace Hotel New York.

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 

Additional Information about Ace Hotel New York

Address: 20 West 29th Street, at Broadway, New York City, NY 10001-4502
Region: United States > New York > New York City > Manhattan
Price Range: $258 - $670 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ace Hotel New York 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ace Hotel New York City
Hotel Style:
#121 Romantic Hotel in New York City
#148 Luxury Hotel in New York City
#156 Family Hotel in New York City
#203 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Ace Hotel New York staff and other travellers.
8 questions
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Questions? Get answers from Ace Hotel New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the 12th floor to truly escape the first floor party!”
 of 5 bubbles Cmjct, 13 Feb 2017 | Read review
“If you stay here, choose a room on a higher floor. The street noise is loud and the windows don't appear to be double-paned.”
 of 5 bubbles YumYumTraveler, 8 Feb 2017 | Read review
“We stayed in 1212 and the view of the Empire State was amazing!”
 of 5 bubbles davidpU1002UE, 17 Jan 2017 | Read review
“The higher up you go, the less you'll hear. Lobby is loud but lively.”
 of 5 bubbles Joizee_HD, 9 Jan 2017 | Read review
“Go higher for quieter room, lofts are great but v pricey!”
 of 5 bubbles mackdaddynewton, 2 Jan 2017 | Read review
5 of 5