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Ace Hotel New York

1,800 reviews
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Traveller (787)
Room & Suite (645)
Dining (62)
Overview
  • Excellent48%
  • Very good35%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“stumptown coffee”(129 reviews)
“smeg fridge”(65 reviews)
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,800)Write a Review
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Show reviews that mention
All reviewsstumptown coffeesmeg fridgebreslin restaurantmedium roomjohn doryopening ceremonyhipster hotelphoto boothlobby barnew yorkcool hoteltoo cool for schoolthe empire state buildingcool vibebarber shopbunk bedssmall room
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1 - 5 of 1,466 reviews
Reviewed yesterday

I've stayed at the Ace twice now and both times have been excellent. Everyone is super helpful and friendly. The rooms are amazing!! The spaces feel inviting but contemporary. I would highly suggest staying here if you have the chance!

Thank Julianna L
Reviewed 4 days ago

I've stayed in Ace many times now and every time the stay is wonderful. The rooms (medium and up) are spacious, the lobby is buzzing, and especially: the service is absolutely terrific. Staff is very friendly and helpful, and spare no expenses to make you...More

Thank Rob W
Response from Jason H, Manager at Ace Hotel New YorkResponded 2 days ago

Hi Rob, Thanks so much for your review. It is always such a pleasure having you stay with us. We love being a home away from home. xoxo, Jason and the Staff of Ace Hotel New York

Reviewed 1 week ago via mobile

The Ace Hotel was the perfect location just of Broadway. I packed in a lot on this trip and the location was a major key factor when booking. It also helped that the Ace Hotel offered apartment style living with just the right mix of...More

Thank joshuapaul73
Response from Jason H, Manager at Ace Hotel New YorkResponded 6 days ago

Hi Joshua, Thank you so much for your review. We're so glad to hear that you enjoyed your stay with us. It sounds like your trip was both comfortable and productive and we love that we were able to provide a home-like space for you....More

Reviewed 1 week ago

We just had a night on the town in NYC from the suburbs, but it was a unique hotel experience. The Ace is a hang-out for lots of young folks; the lobby is full of people on their laptops working, a popular bar next to...More

Thank Stephen W
Response from Jason H, Manager at Ace Hotel New YorkResponded 6 days ago

Hi Stephen, We appreciate this review so much. It's so informative of not only us but our surrounding neighborhood as well. It sounds like you know New York well, which makes your critique that much more flattering. We loved chatting with you, Stephen. You are...More

Reviewed 2 weeks ago

Updated: A quick e-mail and phone response from the management team at the Ace has enhanced my rating of the hotel and that has been reflected in this review. Their team was very kind in their response and it seemed like they genuinely wanted to...More

2  Thank Jeff A
Response from Jason H, Manager at Ace Hotel New YorkResponded 1 week ago

Hi Jeff, Thank you so much for your update. We look forward to having you back as we plan on giving you an experience with us that we truly feel will make up for your last. Guests, like yourself, deserve the best and we are...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$161 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#117 Romantic Hotel in New York City
#129 Luxury Hotel in New York City
#197 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$161 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#117 Romantic Hotel in New York City
#129 Luxury Hotel in New York City
#197 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (787)
Room & Suite (645)
Dining (62)
Amenities (18)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
LC4012
24 November 2017|
AnswerShow all 2 answers
Response from elo513 | Reviewed this property |
I believe they do offer an umbrella borrow service although I have only ever used it at another Ace property.
1
Vote
Heather F
24 August 2017|
AnswerShow all 3 answers
Response from Christina D | Property representative |
Hello Heather - I hope that you were able to book your stay with us. All of our rooms at the hotel have TV located in them along with complementary wifi, movie selection and cable.
0
Votes
adina85
25 January 2016|
AnswerShow all 3 answers
Response from Classicsmjr | Reviewed this property |
I suggest you get a big room as oppised to bunk on a higher floor in corner.
0
Votes
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Room Tips
"Ask for a room away from the street. Fairly noisy (as you'd expect in NYC) and gives off a smell of..."
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"Great Lounge Cafe"
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"We choose the ''small room'' and it was good size for two"
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"view at the Empire State"
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