Ace Hotel New York
20 W 29th Street Broadway, New York City, NY 10001-4502
25 people are viewing this hotel
US$209
Free cancellation until 18/02/23
Reserve now, pay at stay
US$209
Free cancellation until 18/02/23
Reserve now, pay at stay
US$214
US$178
Free cancellation until 15/02/23
Hotels.comUS$209
PricelineUS$209
AlgotelsUS$214
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Room & Suite (767)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#73 of 519 hotels in New York City
Location
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Value
Travellers' Choice
Reception - Ace Hotel NYC.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Wifi
Yoga room
Coffee shop
Restaurant
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Telephone
VIP room facilities
Iron
Private bathrooms
Refrigerator
Electric kettle
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
417Restaurantswithin 0.5 km
120Attractionswithin 0.5 km
Contact
20 W 29th Street Broadway, New York City, NY 10001-4502
Getting there
28th StNew York City Subway1 min
34th St – Herald SquareNew York City Subway6 min
Car HireSee all New York City car hire
2325Reviews18Q+A100Room tips
Reviews
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Matt and everyone at the front desk, Concierge were amazing with recommendations for restaurants, directions, and local things to do. The hotel was cosy friendly with a warm atmosphere. The rooms were clean and spacious for New York.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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STEVEN P wrote a review 2 Feb
The hotel is nice but. I was on the 13 floor and you can hear the subway cars every few mins. go under the hotel. I can't image what it sounds like on the lowwer floors. Staff said no one had ever said anything about it. I find that hard to believe.
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Excellent room, great location nice quiet area of New York City. Great food downstairs in the lobby great drinks great atmosphere. Front Desk was very helpful when I wanted to upgrade the room when my wife and child were joining. Easily park your car right next-door.
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Date of stay: January 2023
Location
Cleanliness
Service
Room Tip: higher flors are quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 6 days ago
Hello LukesRAYDOOR, Thank you for taking the time to review and stay with us at ACE NY. So pleased you had a great experience with us here at Ace! We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marilena P wrote a review Jan 2023
Very disappointed in the cleanliness of the room. I expected better based on the reviews. Told the front desk the water would not go down when taking a shower, they said they would look at. They did and left their hair removal tool so we could really be grossed out. Staff is very nice but room was not up to par. Will not be coming again.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 6 days ago
Hello 105marilenap, Thank you for taking the time to review and stay with us at ACE NY. I am very sorry you did not fully enjoy your time with us here. I am happy to report that the rooms are in the final decision to be refreshed throughout the hotel. We are hoping to start the project towards the beginning of the year and complete all rooms. We hope to have you back again soon with us and please reach out to me if you choose to stay again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my third stay at an Ace (twice in Portland), so we knew what we were getting into. First, the amazing: the view of the Empire State building was spectacular. Second, the great: really roomy, fabulous shower with good pressure, solid bath products, robe, TWO luggage racks ❤️, good sheets, great lobby, super-friendly and helpful staff, clean, location is convenient to Penn Station and you can easily grab a bus up Madison to the Upper East Side museums (this is what people in Manhattan do), Stumptown off the lobby. Third, the meh (only 4 stars): our bed was too soft and was kind of sagging in the middle and we were next to the elevator, which was fine for me, but kept my husband up. It was also a little too warm and he had to open the window and run the AC in January (I slept through all of that). Also, if you're not used to NYC, please drink the tap water instead of buying bottles. It's good. Really, it is.…
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Drink the water from the sink
It's easier to get to Rockefeller Center, the Met, the Guggenheim,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 6 days ago
Hello PhyllisFP, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you had a good view during your stay. Very happy you enjoyed the spacious room and our team too. I will ensure that housekeeping looks into the mattress and sees if it is ready for retirement. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Purdom P wrote a review Jan 2023
Love this hotel. Great rooms. The staff is amazing. The staff is super accommodating and go out of their way to help. Great hotel lobby bar. Love the atmosphere. This is my office away from home when I’m in nyc.
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 6 days ago
Hello Purdomp, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed your time with us and had a great experience with our team. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Justin A wrote a review Jan 2023
The hotel was great except there was zero hot water my entire visit (01/15/23-01/20/23). I was told by the front desk at check out there was a hot water outage and they would look at adjusting my bill. This was being expensed by my company, so I could care less about that. Taking cold showers in the middle of January in NYC was ridiculous. Hope they can somehow make this right. For a hotel of this caliber, no hot water is unacceptable.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello JusinaY9447Wp Thank you for taking the time to review and stay with us at ACE NY. I am very sorry for the issues you faced while with us. I would love to discuss this further. Please reach out to me directly so we can discuss this. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have not been back to NYC or the Ace since Covid hit, and we were back for 2 nights this January. The ACE upgraded our room to a fabulous corner room with views of the Empire State building. Huge room! Lots of light (5 Windows)! AND...a hand written note welcoming us back with drink and breakfast vouchers! Love the ACE. Friendly staff. Totally rocking public spaces with free wifi! Great example of Retrofuturism. Wow! The only thing we did not like was that we had to leave.....
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello hhD4938VQ, Thank you for taking the time to review and stay with us at ACE NY. We are so happy that you enjoyed your time with us! The view from our Loft is definitely a sight to behold and so happy you got to experience it. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nancy Illback C wrote a review Jan 2023
There was a mistake with the date of my booking. Freddy was so incredibly helpful, patient and reassuring. He worked with us to make it all work. It was a pleasure and I enjoyed being at the hotel more knowing people like Freddy were working at the hotel.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Nancy, Thank you for taking the time to review and stay with us at ACE NY. I am so happy Freddy was able to assist you with your reservation and get you all squared away with us. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great Hotel, I've stayed there dozens of times because it is comfortable, well located and witty. I like art and this hotel is artfully designed and well located near Chelsea galleries. In addition a new very delicious restaurant just opened off the lobby. Also, many of the rooms have a guitar and record turntable.
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Date of stay: January 2023
Value
Location
Service
Room Tip: Corner rooms are large and well appointed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 3 weeks ago
Hi Craig, It is always a pleasure to have you with us. We hope to have you with us soon when you return to NYC. Hope you enjoy your time down south and we are always here waiting. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$218 - US$403 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel new york city
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan / Midtown
NUMBER OF ROOMS
286
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Frequently Asked Questions about Ace Hotel New York
Which popular attractions are close to Ace Hotel New York?
Nearby attractions include Manhattan Skyline (0.4 km), Empire State Building (0.4 km), and The Magician New York (0.08 km).
What are some of the property amenities at Ace Hotel New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ace Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New York?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Ace Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Ace Hotel New York?
Conveniently located restaurants include Johny's Luncheonette, Her Name Is Han, and Stumptown Coffee Roasters.
Are there opportunities to exercise at Ace Hotel New York?
Yes, guests have access to a fitness centre and a yoga room during their stay.
Are any cleaning services offered at Ace Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ace Hotel New York offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Ace Hotel New York?
The staff speaks multiple languages, including English and Spanish.