Matt and everyone at the front desk, Concierge were amazing with recommendations for restaurants, directions, and local things to do. The hotel was cosy friendly with a warm atmosphere. The rooms were clean and spacious for New York.
The hotel is nice but. I was on the 13 floor and you can hear the subway cars every few mins. go under the hotel. I can't image what it sounds like on the lowwer floors. Staff said no one had ever said anything about it. I find that hard to believe.
Excellent room, great location nice quiet area of New York City. Great food downstairs in the lobby great drinks great atmosphere. Front Desk was very helpful when I wanted to upgrade the room when my wife and child were joining. Easily park your car right next-door.
Very disappointed in the cleanliness of the room. I expected better based on the reviews. Told the front desk the water would not go down when taking a shower, they said they would look at. They did and left their hair removal tool so we could really be grossed out. Staff is very nice but room was not up to par. Will not be coming again.
This is my third stay at an Ace (twice in Portland), so we knew what we were getting into. First, the amazing: the view of the Empire State building was spectacular. Second, the great: really roomy, fabulous shower with good pressure, solid bath products, robe, TWO luggage racks ❤️, good sheets, great lobby, super-friendly and helpful staff, clean, location is convenient to Penn Station and you can easily grab a bus up Madison to the Upper East Side museums (this is what people in Manhattan do), Stumptown off the lobby. Third, the meh (only 4 stars): our bed was too soft and was kind of sagging in the middle and we were next to the elevator, which was fine for me, but kept my husband up. It was also a little too warm and he had to open the window and run the AC in January (I slept through all of that). Also, if you're not used to NYC, please drink the tap water instead of buying bottles. It's good. Really, it is.…
Love this hotel. Great rooms. The staff is amazing. The staff is super accommodating and go out of their way to help. Great hotel lobby bar. Love the atmosphere. This is my office away from home when I’m in nyc.
The hotel was great except there was zero hot water my entire visit (01/15/23-01/20/23). I was told by the front desk at check out there was a hot water outage and they would look at adjusting my bill. This was being expensed by my company, so I could care less about that. Taking cold showers in the middle of January in NYC was ridiculous. Hope they can somehow make this right. For a hotel of this caliber, no hot water is unacceptable.
Have not been back to NYC or the Ace since Covid hit, and we were back for 2 nights this January. The ACE upgraded our room to a fabulous corner room with views of the Empire State building. Huge room! Lots of light (5 Windows)! AND...a hand written note welcoming us back with drink and breakfast vouchers! Love the ACE. Friendly staff. Totally rocking public spaces with free wifi! Great example of Retrofuturism. Wow! The only thing we did not like was that we had to leave.....
There was a mistake with the date of my booking. Freddy was so incredibly helpful, patient and reassuring. He worked with us to make it all work. It was a pleasure and I enjoyed being at the hotel more knowing people like Freddy were working at the hotel.
Great Hotel, I've stayed there dozens of times because it is comfortable, well located and witty. I like art and this hotel is artfully designed and well located near Chelsea galleries. In addition a new very delicious restaurant just opened off the lobby. Also, many of the rooms have a guitar and record turntable.