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Made reservation through Expedia. Was a nightmare to Check in. Neither manager cared and I sat waiting for three hours!! NIGHTMARE!!! The hotel manager and staff were not helpful and could care less. I would not recommend this hotel at all. This was a horrible...More
We really enjoyed our stay at the James Hotel. The hotel was clean, trendy, and in a great location. The check in staff was professional, friendly, and very helpful. We were upgraded at check-in which was a welcoming surprise. The furnishings in the room were...More
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3 Thank Denise C
Response from Trang P, Director of Front Office Operations at The James New York-NoMadResponded 17 August 2017
Dear Denise C,
Thank you for the 5 stars review! We are thrilled your stay with us was so outstanding and appreciate your kind words on our accommodations and staff. We look forward to your next stay!
Their website buries the fact that they charge a $25/night facilities fee in exchange for morning coffee/muffins and wine/cheese happy hour that no one visiting New York would want to partake in. Oh, I forgot unlimited local calls (like anyone uses a landline phone when...More
Stayed here for 2 nights recently and expected a great stay .. The James didn’t disappoint. Checking in was the only thing that let it down for me . My room wasn’t ready and the person dealing with it told me to take a seat...More
This is a tradition for me and my daughter, we stay at The James NoMad every year during Martin Luther King, Jr. weekend and I have to say this past stay was my favorite! The staff especially Miguel at the front door go above and...More
There's supposed to be! Make sure you ask if the room is on a floor that's still being updated. When we stayed, the 4th floor wasn't ready yet so the rooms weren't fully equipped. It took forever to get a response (if at... More
There's supposed to be! Make sure you ask if the room is on a floor that's still being updated. When we stayed, the 4th floor wasn't ready yet so the rooms weren't fully equipped. It took forever to get a response (if at all).