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Hotel Hayden

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63 Reviews from our TripAdvisor Community

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Showing 54: English reviews
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Reviewed 3 days ago NEW

The location is great but the staff was not helpful, the rooms are not comfortable. Food services are limited and tourist information and local dinning guides are not available. The best thing is that you are located in the fashion district.

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Helpful?
1Thank jameswS7735TP
Jonathan S, Public Relations Manager at Hotel Hayden, responded to this review

Dear James, We are glad that you selected Hotel Hayden for your stay in New York but also concerned that we didn't meet your expectations. I would be glad to assist you with issues you encountered at the hotel. Please contact me directly. Jonathan

City Beach
HOTEL’S FAVOURITE REVIEW
Reviewed 25 February 2017

Very friendly and helpful staff. Great location, close to subway station and walking distance to MSG and Penn station. Times Sq is also close by. Lots of great restaurants in the area. Great Greek restaurant on the ground floor. On a street famous for flower sellers so is nice to see their displays as you walk by. Very clean and...

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2Thank Aytan A B
About Hotel's Favourite Review
Lgrossberg, General Manager at Hotel Hayden, responded to this review

Thanks so much for posting your review and we're glad that you enjoyed the hotel and our location. As you noted, we are located for easy access to all of New York's favorite destinations. We are also thrilled that you enjoyed Mykonos Blue Greek restaurant. We hope you'll come back and visit us soon.

Cardiff, United Kingdom
Reviewed 5 days ago NEW

The hotel is perfect to see all the sites of New York, all the shops and Time Square within walking distance. Rooms were big, comfortable beds, clean and well set out with coffee making facilities and mini bar. Friendly staff at reception staff who were extremely helpful. Would recommend this hotel & would stay here again.

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Helpful?
1Thank alimatt007
Jonathan S, Public Relations Manager at Hotel Hayden, responded to this review

Thank you for staying with us and recommending Hotel Hayden. Jonathan

Cape Coral
Reviewed 1 week ago

I feel at this hotel for times over the past four years, and never had a truly bad experience. Only minor annoyances, like there are no ice machines anywhere in the hotel except for the lower lobby. That means if you are staying on the 15th or 16th floor schlepping all the way down to get a small bucket of...

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Helpful?
1Thank Phil B
Jonathan S, Public Relations Manager at Hotel Hayden, responded to this review

Dear Phil, Thank you for be a loyal guest at Hotel Hayden. While the new Greek restaurant is open, the new rooftop bar will open in the next couple weeks. I sincerely apologize that you didn't get to experience it. Jonathan

Be
Reviewed 1 week ago

Provide training of customer service to the front desk and unify operations between the restaurant and Hotel. The need to learn to hear their customers and provides solutions / Treat the people as you want to be treated...:)

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Helpful?
Thank melanief195
Jonathan S, Public Relations Manager at Hotel Hayden, responded to this review

Dear Melanie, Thank you for staying at Hotel Hayden and posting a review. I have shared your feedback with the hotel manager. Jonathan

Reviewed 1 week ago

Hayden is a lovely hotel with a very warm welcome, well-designed interior, and professional service. I had extremely pleasant experience at Hayden last week and very much look forward to experiencing its new roof top during my next stay.

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Helpful?
Thank Fanyu L
Jonathan S, Public Relations Manager at Hotel Hayden, responded to this review

Dear Fanyu, Thank you for staying with us and sharing your feedback off the property. We look forward to open the Penthouse Lounge this summer. It will be a unique amenity for our hotel guests and New Yorkers alike! Jonathan

Toronto, Canada
Reviewed 1 week ago via mobile

We enjoyed our 3-nite stay. The positives: the central location for shopping and all the garden stores just out the front door; the front desk staff; the great rate ($250 U.S. per nite); the relatively large rooms. The negatives: (as mentioned by other reviewers) the shower temperature; and the shower leaking onto bathroom floor no matter what you do to...

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Helpful?
Thank Martha200
Chad N, Manager at Hotel Hayden, responded to this review

Dear Martha200, Thank you for taking the time to share your experiences with the public. I am happy to report that the issue with the shower temperature has been resolved. The next time you visit you will be able to take a long and hot shower! In the City that never sleeps there is always something going on. Luckily there...

Jupiter, Florida
Reviewed 2 weeks ago

I have visited the city often over the years and find the Hayden Hotel to be in my top 10%. Great location midway between SOHO and times square. Much larger and more comfortable than most others in it's category that I have experinced.

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Helpful?
1Thank tomwX4899XE
Chad N, Manager at Hotel Hayden, responded to this review

Hello TomwX4899XE, I'm thrilled that you were able to take advantage of our central location as well as our large rooms. We look forward to having you back the next time your travels take you to the Big Apple!

Paradise Valley, Arizona
Reviewed 2 weeks ago

Very welcoming staff checked us in to a lovely, quiet and well appointed room where we stayed comfortably for 5 nights. The room was well tended to by housekeeping staff throughout our stay. The location is great for all kinds of activities and subway access. We were very happy with the value we found in staying at this hotel.

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Helpful?
1Thank sinropa
Chad N, Manager at Hotel Hayden, responded to this review

Dear Sinropa, Thanks for the great review. The next time you visit we hope to earn a 5 star review. Please be sure to let us know how we can make your stay even more special!

Plattsburgh, New York
Reviewed 2 weeks ago

Excellent experience all around. Wonderful people, gracious owner. I am going to recommend this hotel to all of my friends and family who visit. The restaurant is a chain, but the food is good and the service excellent.

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Helpful?
Thank X2764AYevas
Chad N, Manager at Hotel Hayden, responded to this review

Dear X2764AYevas, Thanks for the great review. I'm thrilled that you enjoyed your experience and we look forward to welcoming you back!

121 photos of this hotel

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Tucked in the heart of Chelsea, the new Hotel Hayden feeds on the energy of two of New York City’s most enduring and iconic commercial neighborhoods. At the intersection of the Fashion District and the Flower District, it’s a modern boutique gem just steps from world-famous local landmarks (including the Empire State Building and Madison Square Garden). Formerly the Hotel Indigo Chelsea, the hotel welcomes its guests by treating them to stylish 122 guest rooms and suites, full-service restaurant, a round-the-clock Fitness Studio and Business Center, and a rooftop bar with city views both old (vintage water towers) and new (Freedom Tower). At Hotel Hayden, we’re all about anticipating your needs. Whether it’s fast, reliable WiFi, a workout that fits your schedule (even if it’s before dawn) or a welcome treat for your four-legged travel companion, we won’t stop until we know we’ve provided the service and amenities that are essential to your New York City stay. ... more   less 

Additional Information about Hotel Hayden

Address: 127 W 28th St, New York City, NY 10001-6102 (Formerly Hotel Indigo New York City, Chelsea)
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: $285 - $622 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Hayden 4*
Number of rooms: 122
Reservation Options:
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Hotel Style:
#139 Business Hotel in New York City
#184 Romantic Hotel in New York City
#199 Family Hotel in New York City
#209 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hayden staff and other travellers.
6 questions
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Tokyo Prefecture, Japan
over a year ago
Georgetown, Kentucky, United States
Danville, California
over a year ago

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Questions? Get answers from Hotel Hayden staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need quiet ask for room off the street.”
231joannew, 17 Feb 2017 | Read review
“all rooms seem great, and bathrooms! It depends on what you like.”
yogi040, 15 Feb 2017 | Read review
“i believe all rooms are spacious and clean and well appointed. It depends on personal choices”
h0llyj1, 14 Feb 2017 | Read review
“28th is fairly quiet so lower rooms should not be a problem.”
arjudd, 3 Feb 2017 | Read review
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