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Lotte New York Palace

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2,817 Reviews from our TripAdvisor Community

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Showing 2,396: English reviews
MaysLanding,NJ
Reviewed yesterday NEWvia mobile

Stayed and attented wedding at the lotte palace hotel, checked the venerable Matt at the bell desk sharp and informative as ever,{ he has checked me in before) Jorge on front desk great very efficient and thorough,attended wedding of family, food great ...service headed up by the best banquet mgr in the city Greg Jordan,as good as it gets,all nite.well...

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Thank Dougy
Ponte Vedra Beach, United States
Reviewed 2 days ago NEWvia mobile

Stayed at the Palace for a combination NYC Christmas experience and 39th wedding anniversary. First the great: Our suite was wonderful with an amazing view down 50th St. The staff was friendly and accommodating and the hotel was fully decked-out for the holidays. This is a bustling hotel with not much lobby seating space but still a beautiful place. The...

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Thank Howard E
Houston, Texas
Reviewed 2 days ago NEW

It's amazing how quickly new ownership and management can cheapen a brand. This has been a top hotel for years, and we've always enjoyed staying here. Not any more. In addition to multiple service glitches -- an overzealous housekeeper threw out a beauty product, it took 30 minutes to deliver a pillow, it took three calls to get a coffee...

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Thank davemh333
Cardiff, United Kingdom
Reviewed 2 days ago NEW

We have just returned to the UK having stayed in the Lotte New York Palace for 4 nights (Dec 2-5). We loved the hotel. My Mum and I had always wanted to go to New York together at Christmas and we finally did it this year to celebrate her 80th birthday (which was in June). We had a wonderful time...

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Thank SiestaGirl59
edison,nj
Reviewed 2 days ago NEWvia mobile

Stayed the first weekend in Dec with the family and everyone enjoyed their time at the Palace. Once you walk into the lobby area, it screams luxury. Now with that being said, expect to spend a great deal of money. Everyone we met during the check in process were all very kind and helpful. The place was decorated nicely for...

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Thank mymr2us1
Charlotte, North Carolina
Reviewed 3 days ago NEWvia mobile

The Lotte New York Palace is perfectly located for a weekend getaway to NY, especially during Christmas. Only a block away from Rockefeller Center, St. Patrick's Cathedral, shopping, great restaurants and a easy walk to Broadway and the theater district. The hotel was great,rooms were large and recently renovated. Staff was very helpful in making reservations. All in all I...

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Thank Thomas S
Westlake, Ohio
Reviewed 4 days ago NEWvia mobile

This is the most beautifully decorated hotel for the holiday in NYC! It's stunning! Service was awesome. The bellmen were so helpful and always interested in where we were going and giving us tips along the way!

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Thank ginamull
Huntington Beach, California
Reviewed 5 days ago NEWvia mobile

My husband, daughter and myself stayed 1 week. My daughter had school work and I needed printing for her project and I was having technical difficulties and Joan from Mail and Information Desk saw us through it, cool calm, friendly and tech savvy. Mike the doorman was so friendly he gave us that personal touch rivaling the Ritz Carlton Central...

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Thank Tamara M
Atlanta, Georgia
Reviewed 5 days ago NEW

Fantastic location with large rooms and outstanding staff. Stayed in a Superior King room on the 34th floor with a "view" of the East River. Large, well appointed room. Concierge staff was excellent and went out of their way to accommodate our every need. My only issue is being asked to pay $16/day for Internet connectivity after paying $600/night for...

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Thank Jon C
New York City, New York
Reviewed 5 days ago NEW

My experience with the Lotte New York Palace has been nothing but great every time. Our organization hosts guests several times a year at the Lotte New York Palace and they are always tell us how wonderful their stay every time. The staff that I have had the pleasure of working with, namely, Edyta Jakubik, Peter Sofides, Becky Colbert and...

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Thank 662cnelson

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $315 - $1,030 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#22 Spa Hotel in New York City
#55 Family Hotel in New York City
#71 Business Hotel in New York City
#72 Luxury Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
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Questions? Get answers from Lotte New York Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“West facing rooms on higher floors have great views of St. Patrick's Cathedral.”
 of 5 bubbles davemh333, 8 Dec 2016 | Read review
“Best location!”
 of 5 bubbles livyah, 4 Dec 2016 | Read review
“Ask for a view of St. Patrick's Cathedral”
 of 5 bubbles W979RNleoc, 2 Dec 2016 | Read review
“Check out the Towers. Excellent views from all rooms.”
 of 5 bubbles amterra7325, 1 Dec 2016 | Read review
“St. Patrick Cathedral View”
 of 5 bubbles fhalvarez22, 1 Dec 2016 | Read review
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