We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
First things first- the doormen are excellent; but the front desk needs a lesson in hospitality - Brusque and uncaring. Very clean room; but very noisy street noise... all night long even with ear plugs - not just construction noise but actual traffic noise. The...More
As the title suggests this was our first trip so there is no previous experience to compare to. The hotel room was a 1 bedroom PH. It was very spacious room with a large bathroom with separate tub & shower...nice amenities, great robes...very clean &...More
1 Thank michael c
Response from HiltonGrandVacations, General Manager at West 57th Street by Hilton ClubResponded 3 January 2018
Thank you for posting a review of our property. I really appreciate you taking the time to share your experience with us. I look forward to welcoming you back when your plans return you to New York City.
Laurie Del Sole
This hotel is in a great location. However, the lobby is very small and, while they had a built-in shelf holding hot chocolate and a few treats, it was always empty when we went by. Also, despite the pictures of a breakfast set-up on the...More
1 Thank TARenee
Response from HiltonGrandVacations, General Manager at West 57th Street by Hilton ClubResponded 4 days ago
Thank you for taking the time to evaluate our property. We greatly appreciate your kind words about our convenient location, staff members, especially, Ivy our door person and our housekeeping department. Please know, it will be my pleasure to share your generous comments with them....More
I've stayed at many hotels in Manhattan and this one has by far exceeded our expectations! The location is on point, and central to all the major sites. The subway is just downstairs and next to a Starbucks and a 24 hours Duane Reade (aka...More
Hotel location is right in the middle of the city making everything easily accessible either within walking distance or a short Uber ride. Staff was very helpful, especially the doormen who helped us navigate the city with tips that allowed us to experience the city...More
Review collected in partnership with Hilton Grand Vacations
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the
affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Response from HiltonGrandVacations | Property representative |
Due to the uniqueness of our HOA, only those who specifically own here at West 57th Street by Hilton Club have access to the lounge and breakfast. Rental guests paying a nightly rate have access to our breakfast as well.