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About
#287 of 539 hotels in New York City
Location
Cleanliness
Service
Value
Moxy NYC Downtown, located in the heart of the financial district of lower Manhattan, a hotel that breaks the rules by design - a basketball court, arcade, co-working Recreation space and cocktails for days. Moxy NYC Downtown is an excellent choice for travelers visiting NYC, offering a luxury environment alongside many helpful amenities designed to enhance your stay. Its 298 guest rooms, custom designed with natural light, upgraded finishes and playful attention to detail lend itself to the demands of today’s every day traveler.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Aerobics
Books, DVDs, music for children
Children's television networks
Parking
Wifi
Yoga classes
Yoga room
Fitness classes
Personal trainer
Restaurant
Breakfast available
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Evening entertainment
Board games / puzzles
Nightclub / DJ
Video game console
Indoor play area for children
Conference facilities
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Non-smoking hotel
Shared lounge / TV area
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Trendy
Languages Spoken
Spanish
Location
100Great for walkers
Grade: 100 out of 100
412Restaurantswithin 0.5 km
118Attractionswithin 0.5 km
26 Ann St, New York City, NY 10038-2411
Getting there
Fulton StNew York City Subway1 min
Fulton StNew York City Subway2 min
Car HireSee all New York City car hire
Nearby restaurants
Pisillo Italian Panini
1,013 reviews1 minItalian
Kuu Ramen
234 reviews2 minJapanese
Manhatta
371 reviews4 minAmerican
Kesté Pizza e Vino
1,189 reviews4 minItalian
See all nearby restaurantsNearby attractions
The National 9/11 Memorial & Museum
96,748 reviews6 minHistoric Sites
World Trade Center's Liberty Park
3,006 reviews4 minParks
World Trade Center Memorial Foundation
1,363 reviews6 minHistoric Sites
World Trade Center Station (PATH)
1,292 reviews5 minArchitectural Buildings
See all nearby attractions375Reviews30Q+A49Room tips
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First up, the Moxy doesn't position itself as a business hotel, so my thoughts may differ had I been here for a holiday instead. The location is very handy for World Trade Center and the Financial District. There is a reception at ground level and then another on the 3rd floor where the bar and restaurant are located and where guests need to pass through to access the lifts for the rooms. The bar is lively and a nice spot to meet friends for a casual drink. The room itself was very small even by New York standards. The Moxy does a good job of making the most of a tiny space, but hooks rather than a cupboard for clothing, is not ideal if you need to hang a week of clothing, as there's only 3 hangers. There is an iron in a drawer under the bed (along with a safe), however, the board very small and one that needs to be rested on the table, which drops down from the wall. The decor is great - and there's a hanging seat next to the bed. And clever use of art and lighting. Along with a small room size, I found the noise levels, which I assume was from the rooftop airconditioning which faced my room on level 29, made it hard to sleep even with earplugs. It was a little disappointing to see the spectacular view when getting out of the lift on level 29, and then realize that the room itself just faced aircon units on a nearby rooftop. Overall the service is prompt and really friendly. Not a top spot for a business traveler, but more style and vivre than many hotels in this part of Manhattan. …
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Avoid 29th floor as there is noise from aircon units facing the building.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded 1 week ago
Dear Ms_CC, Thank you for staying with us during your time here. Through feedback from our valued guests, we are able to create meaningful and thoughtful experiences. We know not every brand is for every traveler, and we hope you were able to enjoy some of the excitement that makes us a different experience. We do regret not meeting your expectations with regard to our accommodations, but we value your candor. We are also sorry to hear about the noise issues during your stay; please know in the future, we are available around the clock to help make you as comfortable as possible. On a positive note, we are glad you liked our fun vibe, bar, and cool decor. We would like you to return and give us another try in the future. Best Regards, Demetrius Hodge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was in a prime location for activity we had planned and staff were friendly and responsive but clearly seems like the building has some electrical issues. Lobby restaurant/bar area is a great vibe. Room is very small and shower is not great. All lights went out while in the shower then when they all came back on then nothing in the room could be turned off. Building maintenance couldn’t even figure out how to get things to work or turn off after climbing into the ceiling of our room at 1am. They manually lowered our blind however had to sleep all night with all lights glaring bright. Room 2911. Now seeing others have had the same issues. Staff seem to be trying their best.
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Would not stay again.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded 2 weeks ago
Hello jessicasG7935DZ, Thank you for taking the time to post your review. Although you liked our location and friendly crew members, we are very sorry for the maintenance issues you encountered while you were here and for the inconvenience caused. We are always grateful for comments like yours to help us continuously improve at what we do. We have shared your concerns with our team as part of our commitment to providing exceptional experiences. We value your business and hope to have the opportunity to provide you with the stay you deserve whenever you return to our area. Best Regards, Demetrius Hodge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel views customers as an ATM. A surprise “Destination Fee” of $50 was added to our rate at checkin with no previous warning. The fee gave us a credit at the terrible, noisy restaurant on site, free tickets to the Statue of Liberty Ferry and use of bikes. Our trip was already planned, so the destination fee was pointless. In the restaurant every food item was terrible and the restaurant doubles as a disco, so we were not able to talk at dinner. Furthermore, it was not possible to order 2 menu items within the $25 allowance. Breakfast was stale croissants and average coffee take out. We pitched the croissants after one bite. The little bit of room furniture was chipped up, the automatic window shades did not work, first shower was cold, and the water would not shut off after the shower. They never cleaned our room or made the bed. This hotel is not comfortable, not maintaned, or transparent. …
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Question the destination fee at check in and ask to have it waived if you choose to stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded 2 weeks ago
Hello N2587CFmikec, Thank you for choosing us and offering your feedback. We regret your disappointment with our destination fees and are sorry for not meeting your expectations with our on-site restaurant. We also apologize for the inconvenience caused to you in your room and for the concern you outlined with regard to the breakfast we serve. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We appreciate your patience and hope you will revisit as we would welcome another opportunity to make your next stay exceptional. Best Regards, Demetrius Hodge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment we arrived, the team at the Moxy made our whole family feel welcome. Everyone at the front desk was so nice. We loved the games and the mood in the hotel, and the rooms were good and functional, we got upgraded to a room with a view! But the best was Jose, who took care of us throughout our trip, from helping with our bags and parking and giving us tips for the city. We look forward to coming back next time!
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded 7 Aug 2023
Dear 854jensk, Thank you for your terrific review of Moxy NYC Downtown. It is great to know that our Crew made your stay even more memorable. Making our guests feel at home is what we love to do, and we will pass along your generous compliments to Jose and the entire team. We are also happy to read you loved our well-appointed accommodations featuring amazing views. We appreciate your business and look forward to welcoming you and your family back soon. Best Regards, Demetrius Hodge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms we’re okay. Not your typical room set up for business travelers. You can smell weed everywhere. They charge a daily destination fee that you have to use everyday at their bar. Otherwise, you will lose it.
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Date of stay: July 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded 8 Aug 2023
Hello N3489ETstephanieg, Thank you for choosing us and sharing your experience. Although you were satisfied with your accommodations, we are sorry for any inconvenience caused to you due to the actions of other guests. We take such concerns very seriously and appreciate you bringing this to our attention. We hope you will revisit as we would welcome another opportunity to make your next stay exceptional. Best Regards, Demetrius Hodge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spent two nights here on business but would never stay again. Upon arrival, there was no one available to check me in, so I was asked to go upstairs and wait in the bar with my suitcase. It was after 9 pm on Sunday night and the bar was effectively a nightclub with DJ music. Once I was finally checked in, I called down about getting food. (I had traveled all day and was hungry.) The staff indicated I could order something online, but while I was in the midst of ordering, service shut down because it was 10 pm. The staff had not advised me that service would stop in a couple of minutes when I called. The room was also extremely small - to work on the computer, I had to sit on the bed. There was no coffee available in the room. This is not an appropriate hotel for a business traveler. It appears to be designed for 20-somethings that want to party instead. If that is you, maybe you will like it.…
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Date of stay: March 2023Trip type: Travelled on business
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded 26 Jul 2023
Dear DC98101, Thank you for taking the time to tell us about your visit. We understand that we do things a little differently, and we truly regret for failing to fulfill your expectations. We will certainly improve where we can based on your feedback, and we thank you for choosing us for your stay in New York. We hope to see you again; it would be a joy to host you. Best Regards, Demetrius Hodge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nneka was so welcoming from the moment I walked in, (hopefully I spelled her name right) she was friendly and took good care of me with getting me checked into my room which is exactly what I needed after a long day of international travel. She was very nice and seamless:) Thank You!
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded 7 Jul 2023
Hey Kelly D, We're thrilled to hear that you enjoyed your experience at Moxy NYC Downtown! Your review was truly appreciated, thank you for taking the time to share your kind comments. It's lovely that you mentioned Nneka by name, and we'll be sure to pass on your feedback to her. We look forward to welcoming you back whenever you're in New York. See you soon! Best Regards, Demetrius Hodge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have nothing but nice things to say about this hotel. We ended up here for a couple of nights, last minute, after being stranded by cancelled flights. When we first arrived, my kids were thrilled (“this is the best hotel lobby, ever!”), but I was a bit worried we (adults) were too old and uncool for the environment and that the kids would be viewed as an annoyance. I needn’t have worried. Everyone, from the front desk staff to the bar staff to the other guests, was lovely. The rooms (at least ours) was small but not unexpectedly so for NYC, and designed thoughtfully. The shower was fantastic. Food in the lobby was pretty good and the drinks were great. There is also great food in the area, if you know where to look and the Metro is mere steps away. I would 100% stay here again, with or without kids.…
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded 30 Jun 2023
Dear talinchka, We're thrilled that you chose Moxy NYC Downtown for your stay in the city and we're grateful that you took the time to share your feedback. We're glad to hear that you had a cozy stay, enjoyed our amenities, and received exceptional hospitality that met all your needs. Thank you again, and we can't wait to welcome you and your family back as your home away from home the next time you're in the area. Best Regards, Demetrius Hodge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Honestly the hotel is nice and overall okay. The reason why I am giving two stars is because they failed at providing me a promised refund. When I checked in I was told that the $25 destination fee is not refundable but whatever my breakfast fee is will be credited towards the $25. So I eat breakfast there. I never get the credit back. I called them a week after the stay and was informed I would be receiving an updated email with the correction within 15 minutes. This never happens and this was also a week ago. The other thing that happened was after I had checked into my room I called for a toothbrush. I was told it would be sent up right away. About an hour later I called back down to ask for the status. This time another person picked up and informed me I would need to come down to pick it up myself. I politely explained that is not a problem but would have been nice if someone told me that an hour ago so I wouldn’t be waiting for it and it’s now past midnight. When I said that the lady on the phone then stated she just came on shift- will ask about what was previously promised and then agreed to send someone up with a toothbrush. I hope they can use this review to work on improving their processes so future clients have a better experience with them.…
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Date of stay: June 2023Trip type: Travelled on business
Room Tip: Bring your own toothbrush and don’t trust the promised credit back- eat breakfast somewhere else...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded 1 Jul 2023
Hello docmamapj, Thanks so much for choosing us and for leaving your thoughts about your visit. Our number one focus is outstanding service, so we are truly sorry for the inconvenience caused due to the lack of attentiveness toward your request. We take these comments to heart and will use your notes to improve going forward. Furthermore, we regret being unable to send you the corrected invoice for your stay reflecting the credit. We will share your message appropriately. Best Regards, Demetrius Hodge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel looks beautiful, but they clearly picked style over function. The rooms are small and barely have any furniture besides a bed, two flimsy fold out stools, and a ridiculous hanging chair/swing. No closet, no table, no dresser. Two people with any amount of luggage would not fit in the room. The water pressure is terrible and the elevators are slow. There is a $25 destination fee per day. You are credited $25 for food/drinks purchased ‘on site’- as there is only a bar at the hotel, no restaurant, I ordered from the (very limited) room service menu. I was later informed that the credit was only for purchases at the bar, but since that was not made clear to me up front, they did offer to refund me. I appreciate that the staff was helpful and friendly, but they are unfortunately working at a very poorly designed hotel. …
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Date of stay: June 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded 30 Jun 2023
Dear M1469ag, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our crew members to be helpful and accommodating during your visit. Our team takes great pride in providing exceptional service to all of our guests, whether they are here for business or leisure. We are sorry to hear that we did not meet all of your expectations during your stay. We understand that you were entitled to a credit, and we apologize for any confusion or inconvenience this may have caused. Your feedback is extremely valuable to us, and we will be sure to address your concerns with our team to prevent similar issues in the future. We appreciate your choosing to stay with us and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the near future. Best Regards, Demetrius Hodge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$233 - US$466 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District
NUMBER OF ROOMS
298
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Claim Your ListingMOXY NYC DOWNTOWN: UPDATED 2023 Hotel Reviews, Price Comparison and 279 Photos (New York City) - Tripadvisor
Frequently Asked Questions about Moxy NYC Downtown
Which popular attractions are close to Moxy NYC Downtown?
Nearby attractions include The National 9/11 Memorial & Museum (0.5 km), World Trade Center's Liberty Park (0.3 km), and World Trade Center Memorial Foundation (0.4 km).
What are some of the property amenities at Moxy NYC Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Moxy NYC Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Moxy NYC Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Moxy NYC Downtown?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Moxy NYC Downtown?
Conveniently located restaurants include Pisillo Italian Panini, Kuu Ramen, and Manhatta.
Are there opportunities to exercise at Moxy NYC Downtown?
Yes, guests have access to a fitness centre, fitness classes, and yoga classes during their stay.
Is Moxy NYC Downtown located near the city centre?
Yes, it is 0.3 km away from the centre of New York City.
Are any cleaning services offered at Moxy NYC Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Moxy NYC Downtown offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to Moxy NYC Downtown?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (0.5 km), World Trade Center Memorial Foundation (0.4 km), and Hamilton Park (6.5 km).