Everything from check-in to position of hotel to service was first class. Clean, great beds, great room service. Superb! We arrived after a tricky journey to be greeted with a room upgrade. No need to do that but hugely appreciated. We were in the 7th floor. Quiet and very comfortable. Rooftop bar is super cool too.
I was there for five days to execute a small meeting for a client and I was so amazed at the level of service, both professionally and personally! I wasn't quite sure how a smaller boutique hotel would meet the expectations of a corporate event and what they are used to but, wow, it far exceeded expectation!. The room, the food & beverage, and the audio-visual services provided were perfect and accommodating for all the client's needs. On a personal note, the sleeping rooms are oh-so spacious, not what you normally get in a NYC hotel! The rooms have every amenity you can think of and need. The rooftop is lovely for gathering, doing work out of your room, relaxing, having a drink, or sitting by the pool. I love the location of the hotel and its easy accessibility to Chelsea, Soho, Union Square, Herald Square and more. Last but certainly not least, I cannot say enough about the staff at this hotel. From the moment you step in the door until the moment you leave, you are given the best of personal attention. I need to mention Mallory, James, and Jeany, whom I cannot thank enough for all of the meeting needs and details. And for all of the personal touches, big kudos to Omar, Jackson, Juan, Louis, Dan, BK, Dindin, and those (big apologies) whose names I have forgotten. I will definitely stay here when I come back to NYC!!…
Great location, spacious and comfortable room. Staff are very well trained, friendly and informative.Every recommendation, and advice on how best to get to a place was spot on. Would definitely stay there again on my next visit to New York.
We stayed at this hotel before the Christmas. We were disappointed by the service of the hotel. The room is spacious, app. 320 sq.ft.. The housekeeper did a good job to maintain the room. The bathroom is quite bare and looks like a CourtYard, 3 star hotel. The bed is comfortable. There are not much activities or attractions around the hotel. The closest tourist attraction is app. 15 minutes walk so I believe this is more suitable as a hotel for business. Unfortunately, the front desk is the big disappointment throughout the 5 days stay. None of the front desk person engaged with the customers, not even a good morning or a hello. They were too busy to chat among themselves. When we checked in, the front desk person did not explain to us that there is a $40 facility fee charge per day, nor explained the coverage of facility fee until we received the receipt by email after the stay. A lot of hotel in NY charge facility fee or resort fee/day, they normally provide complimentary Wi-Fi, bottle water, business center, pool access and newspaper. We of course did not receive any of them. Well, the pool was closed in winter anyway. The hotel management needs to do a better training job to their staff. We did not know that the hotel roof top bar was open at the end of the stay.…
Not big hotel and very friendly. Very nice and clean. Room was not so big but very clean and comfortable. Service with home filling, smile cooperative. Located in very good place- walk distance to many locationsin in Manhattan. Recommended!!
Average, but nice hotel. Room size ok and not too dated. Noisy rooms to Park Ave, however not a real issue during Christmas. Overall good atmosphere, nice staff and ok+ room service. Annoying price range for a hotel like this, but will return if there is a good offer available.
it was really a great stay in this hotel. Employees extremly friendly and competent. rooms very nice Roof Top bar perfect and the hotel is located perfect in New York City. al in all we were very satisfied. thanks!
We got 4 hotels rooms NYE weekend and each guest in our party said they never slept better in their life than they did at the Royalton Park Ave, Super thankful to all the staff who goes above and beyond to treat everyone so well. Cant wait to come back
buyer beware. they charge your credit card for stuff u do not order after u leave. 3-4 days later charging credit card.:( still waiting for credits. hotel needs updated buyer beware ked hotel needs updated our sink was cracked & glued. our fridge did not work, bathroom tiles cracked in 408
Had a great stay, staff was great and location is convenient. Perfect trip I would recommend to anyone. Loved the pool even though it was cold outside but was nice and heated. Definitely a must if you are in NYC