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This evening I had the worst encounter with the manager Jamila Poughkeepsie. I travelled from Miami, Fl to celebrate my daughter’s birthday this week. I booked with this location but decided to go with another hotel due to price and the reviews. I was under...More
1 Thank preciousakal
Response from TeamMarriott, Director of Welcome at W New York - DowntownResponded 2 days ago
Thanks for leaving us a candid review of your experience. We are sincerely sorry for the issues you had with your reservation. We aim to give each guest the absolute best service possible and we hate that we fell short. At your earliest...More
In our second time to visit new york. We love the winter season
We have wonderful time
We book this hotel because we found a great value in this season
The location probably is far from time square but you take the metro and. It...More
Confusing lift, very good location, no executive lounge, arrogant and unfriendly service personnel , rooms are tiny with very few proper facilities, dark and almost depressing... Not nice..at least the big windows for a nice view is positive.More
1 Thank bernhardb15
Response from TeamMarriott, Director of Welcome at W New York - DowntownResponded 1 week ago
Thanks for choosing us and taking the time to leave a review. We appreciate your comments about our excellent location and large windows in our guest rooms that offer great views of the city. We are sorry for the issues you had with...More
First of all, the kitchen is closed and there is no room service between now and June. However, the hotel neglected to advise me of this when I made the reservation. Usually Starwood hotels will tell you if there is a major amenity, such as...More
1 Thank 1974Pomerol
Response from TeamMarriott, General Manager at W New York - DowntownResponded 1 week ago
Thank you for taking time out of your day to post a review. We are very sorry you felt misled regarding our lack of a restaurant and in-room dining options. It is our intention to be as transparent as possible with guests regarding...More
This hotel hasn't had a restaurant or room service for over a year. I wish TripAdvisor would have some way for us to report that to them so they would remove that from the list of hotel "amenities" listed here.
Quite frankly, you get better...More
1 Thank SOBEMiamiBeach
Response from TeamMarriott, Manager at W New York - DowntownResponded 2 weeks ago
Thank you for taking time out of your day to post a review. We are very sorry for the disappointment with our dining options. We are happy to say we are adding a new restaurant this year to amplify our guest experience. While...More
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis
Island to learn about the vital immigrant history of the city.