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W New York - Downtown

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Traveller (533)
Room & Suite (325)
Dining (60)
Overview
  • Excellent41%
  • Very good36%
  • Average14%
  • Poor6%
  • Terrible3%
Travellers talk about
Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
Fitness centre
4 Star Hotel
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Special Offer: Book Early and Save
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,232)
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All reviewsfreedom towerthe financial districtliving room barwtc siteworld trade centernew yorkwall streetfifth floorbattery parkstay downtownground zerofloor lobbycorner roomlower manhattantrendy hotelstatue of libertyfree coffee
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21 - 25 of 1,098 reviews
Reviewed 8 January 2018

Great location...as many hotels within the hood offer...but this W is just poor in man6 respects. 1. NO food whatsoever...meaning, not even coffee provided...no in room coffee/ tea pot, no room service, no coffee in lobby, 2, Poor SPG recognition... platinum may get you a...More

1  Thank pgblack
Response from TeamMarriott, Manager at W New York - DowntownResponded 9 January 2018

Hello pgblack, Thank you for taking the time to share your thoughts regarding the challenges you have experienced. We were disappointed to read your review, as we pride ourselves on delivering a memorable experience at the highest level of service. We understand that you have...More

Reviewed 4 January 2018

Sleek hotel, testament to the W style. Good location, a stone's throw away from the Rector subway station. And Cafe nuovo nearby serves good pastrami. A few steps away from the 911 memorial, and a couple of bars. Nice room, good service. Bed and pillows...More

Thank UFL3
Response from TeamMarriott, General Manager at W New York - DowntownResponded 5 January 2018

Dear UFL3, Thank you for being our guest at the W New York – Downtown. It’s nice to know you liked our convenient location as well as your comfortable room. However, your comments indicate areas where we could focus attention to improve our service and...More

Reviewed 4 January 2018

We had a standard room. The room was nice and of a decent size with W flourishes. Check in and the lounge are on the 5th floor. The hotel location was good. The lounge was nice and the staff were friendly and efficient. There was...More

Thank rickspickelmier
Response from Prith S, Front Office Manager at W New York - DowntownResponded 6 January 2018

Hello Rickspickelmier, Thank you for sharing your feedback following your recent stay at The W New York Downtown! We do apologize for any concerns with regards our heating and disappointing dining experiences throughout your stay. This is certainly not the image nor the experience that...More

Reviewed 30 December 2017 via mobile

Stayed here for a week over Xmas. Overall was pretty pleased with the stay. It’s in a really nice part of Lower Manhattan. Bit more quieter but has easy access to subways all around to get you where you need to go and has plenty...More

Thank RMandJS
Response from Prith S, Front Office Manager at W New York - DowntownResponded 6 January 2018

Hello RMandJS, We thank you for sharing such a glowing review following your recent stay at The W New York Downtown! We are thrilled to hear of your delightful experience and will ensure your kind comments are celebrated with our teams with great pride. Thank...More

Reviewed 28 December 2017

I travel to NYC often on business, and the W downtown was just added to our booking system, so I thought I'd give it a try as it's close to my office. I was booked for 5 nights and came in on a Saturday. The...More

Thank cjauff
Response from Ron R, Front Office Manager at W New York - DowntownResponded 29 December 2017

Hello, Thank you for taking the time to provide us your feedback with your recent stay. Please allow me to sincerely apologize for the inconveniences you encountered during your stay. I’m so sorry to hear about your less than perfect stay experience. This is definitely...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$212 - US$571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#145 Romantic Hotel in New York City
#175 Business Hotel in New York City
#193 Luxury Hotel in New York City
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$212 - US$571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#145 Romantic Hotel in New York City
#175 Business Hotel in New York City
#193 Luxury Hotel in New York City
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (533)
Room & Suite (325)
Dining (60)
Pool & Beach (1)
Amenities (54)
Business Centre & Event Rooms (2)
Nearby
Financial District
At the southernmost tip of Manhattan, the Financial
District is where New York City began as a center of
commerce. Today, the historic streets and beautiful
setting are complemented by museums, countless
skyscrapers, and the heart of the Financial District,
home to Wall Street and the New York Stock Exchange.
Catch the Staten Island Ferry for an unbeatable view
of the skyline and Statue of Liberty, or sail to Ellis
...More
Questions & Answers
Ask a question
Rob P
20 February 2018|
AnswerShow all 6 answers
Response from Tristan S | Reviewed this property |
Yes
1
Vote
ciaranholden
20 January 2018|
AnswerShow all 4 answers
Response from Sara_sakflva | Reviewed this property |
Dispute the charge on your CC.
0
Votes
proano82
18 March 2017|
AnswerShow all 5 answers
Response from Hovik M | Reviewed this property |
Of course, definitely high quality.
0
Votes
Room Tips
"The so called "roof top" bar is located on the 5th floor and is fully enclosed"
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"Close to 9-11 Memorial and Museum, and Wall Street"
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"The "14" line is a nice corner unit."
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"Corner room is great"
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