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The James New York

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1,346 Reviews from our TripAdvisor Community

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Showing 1,232: English reviews
Reviewed 7 March 2017 via mobile

I guess I'm in the minority here. My stay at The James hotel was a bit unpleasant. My main complaints are cleanliness and maintenance. What happened? Well other than my room being infested with spiders (I saw 3 large ones on separate occasions) and my shower tile being moldy/rusty/dirty, I also had the pleasantly of my smoke detector battery begin...

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Helpful?
2Thank Jonathan R
jrauer2016, General Manager at The James New York, responded to this review

Dear Jonathan R, Thank you for posting a review on Trip Advisor. As you can see from our many great reviewes your feedback is not consistent with the service and comfort we provide at The James. Please contact me directly so that we can get additional information and take appropriate action to this questionable review. Sincerley, Joseph Rauer General Manager...

Minneapolis
Reviewed 3 March 2017 via mobile

We have a nice room on the 16th with a beautiful view of the city. Nice bathroom and the bed and sheets were really comfortable. I like the hh in the evenings with wine and cheese. Also in the mornings you get pastries and coffee. Another plus is the drinking water they provide in the rooms. I loved that, so...

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Helpful?
Thank Paola C
jrauer2016, General Manager at The James New York, responded to this review

Dear Paola C, Thank you for sharing your recent experience at The James on Trip Advisor. I am glad you experienced all that we had to offer and appreciated the amenities of The James Club and the artistic influences around the hotel. As you know our location is perfect and the views from our rooms and rooftop bar Jimmy are...

New York City, New York
Reviewed 2 March 2017

Had a nice stay in a corner queen room. The room was a good size and I liked the bathroom, comfy bed, soft robe and the views. I didn’t take advantage of breakfast or any other amenities, really just used it as a place to sleep. One issue I had was that they could not figure out a way to...

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Helpful?
Thank Talia R
jrauer2016, General Manager at The James New York, responded to this review

Dear Talia R, Thank you for posting a review on Trip Advisor. I understand your frustration in securing our buy 3 get the 4th night free promo. Typically this requires an advance purchase, however please send me an email so that we can investigate further. I look forward to having the opportinuty to connect. Sincerely, Joseph Rauer General Manager jrauer@jameshotels.com

Los Angeles, California
Reviewed 1 March 2017

We had a great stay at The James in NYC. If you're spending time in lower Manhattan, it's in a prime spot conveniently in SOHO but close to Tribeca and Greenwich Village. There is also a subway stop just two blocks away. The room was about average size for a Manhattan hotel, not big but not tiny. We had a...

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Helpful?
1Thank Rugger27
jrauer2016, General Manager at The James New York, responded to this review

Dear Rugger27, Thank you for taking the time to post a review from your recent stay at The James New York Soho on Trip Advisor. I appreciate the details in your comments and I am sure other travelers will as well. At the James we are perfectly located in Soho and the views from our rooms and rooftop bar, Jimmy...

Fairhaven, Massachusetts
Reviewed 28 February 2017

We stayed at the James over Valentine's day. I had requested a room with a view since it was my husband's first visit to NYC. When we arrived we were kindly greeted by the bellman who assisted with our luggage and the valet parking. Parking is $55 a night which is a good price for New York. At check in...

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Helpful?
Thank Staylee
jrauer2016, General Manager at The James New York, responded to this review

Dear Staylee, Thank you for spending Valentine's Day at The James and for sharing your experience on Trip Advisor. I appreciate all of the details in your review and sure that other travelers will as well. At The James, we are lucky to have some of the best views of lower Manhattan. In addition to the genuine service, amenities of...

marysville ohio
Reviewed 9 February 2017

Stayed here all week and not as happy as i have been in the past. There is no "loyalty" towards people that have stayed there over and over. I usually get a small upgrade and when I asked they said there were none, however my traveling companion, checking in at the same time as me, that was staying there for...

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Helpful?
1Thank lindas286
jrauer2016, General Manager at The James New York, responded to this review

Dear lindas286, Thank you for sharing your experience on Trip Advisor. At The James, we are committed to providing excellent service. I am disappointed that you were not as satisfied as you had been during previous visits. Please contact me directly at jrauer@jameshotels.com. I would like to discuss your experience and ensure all of your expectations are met for future...

Singapore, Singapore
Reviewed 4 February 2017

In general, staying at James New York was a great experience. Soho, Tribeca and DownTown are all a very short and enjoyable walk away. I had a corner studio room and recommend spending that little more as the views are great and help you feel connected with the city. The shower and bathroom was modern and refreshing, a very comfy...

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Helpful?
Thank Toffael
jrauer2016, General Manager at The James New York, responded to this review

Dear Toffael, Thank you for sharing your experience on Trip Advisor. I am thrilled that you enjoyed your time at The James and the location, design and our James Club amenities met your expectations. As you know we are perfectly located in SoHo and our rooms and rooftop bar, Jimmy offer some of the most specatucalr views in NYC! Thank...

Dublin, Ireland
Reviewed 31 January 2017 via mobile

I stayed here for four nights with my mum to celebrate my 21st. Convenient Soho location, right beside the a/c/e and 1 subway lines with many more lines just a 10 minute walk away. Mr. Rauer and all his staff went out of their way to make our stay very special. Check in desk staff, doormen and house keeping were...

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Helpful?
Thank IReardon
jrauer2016, General Manager at The James New York, responded to this review

Dear IReardon, Thanks for sharing your experience on Trip Advisor. It was a pleasure to have you and your daughter celebrate a milestone birthday at The James. I am sure you researched many hotels and I am glad we exceeded your expectations. It is great you had a chance to enjoy all we have to offer from our breathtaking views...

Reviewed 29 January 2017 via mobile

We had a lovely experience at the James! Everyone was king and helpful. Morgan was a dream and helped us score some fabulous reservations in addition to giving us lots of recommendations. Lobby very swanky. Rooms very clean and beautiful view. Jimmy (the bar) very cool! Location is really nice - walking distance to Greenwich and east and west village....

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Helpful?
Thank Katie E
jrauer2016, General Manager at The James New York, responded to this review

Dear Katie E, Thank you for the fantastic review of The James New York. It is wonderful to read that you enjoyed the design, location and amenities we offer. Thank you as well for mentioning Morgan in your comments. I will be sure to share this with him. If you ever need assistance at The James do not hesitate to...

Reviewed 25 January 2017 via mobile

Cozy, friendly, comfortable with clever spaces and out door cuteness. We had a mix up with valet service that management addressed. If this is the neighborhood you want to be in. This hotel is a great choice. We shall return.

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Helpful?
Thank Marycoe
jrauer2016, General Manager at The James New York, responded to this review

Dear Marycoe, Thank you for the review from your recent stay at The James New York. I am thrilled you enjoyed your experience and the service provided by our team. It is great to see that our manager on duty was able to resolve your valet issue to your expectations. If you ever need assistance at The James, do not...

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Staying in SoHo

Neighbourhood Profile
SoHo
Once the artistic hub of New York City, SoHo (South of Houston) is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway teems with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore by foot. Take a detour down the quieter side streets to see the real star of the district –majestic cast-iron architecture everywhere you look. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city. The pretty streets of Nolita (North of Little Italy) offer a more sedate vibe, with plenty of tiny boutiques and hip restaurants to seek out.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 

Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013-1618
Region: United States > New York > New York City > SoHo , Manhattan
Price Range: $490 - $896 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
The James New York Hotel New York City
Hotel Style:
#46 Business Hotel in New York City
#111 Luxury Hotel in New York City
#112 Family Hotel in New York City
#140 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The James New York staff and other travellers.
14 questions
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Questions? Get answers from The James New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor seemed in need of a refresh”
wetwoSydney, 24 Apr 2017 | Read review
“Corner suite was lovely. Beds are great. Do not shy away because of talk about glass bathroom. I believe it was mentioned on Fodors. There is a beautiful screen that comes down with the touch of a button, but while open it adds tons of "footage" to he room. Ingenious.”
NJbeachgirl62, 17 Apr 2017 | Read review
“I would recommend a corner suite for the best views.”
Staylee, 27 Feb 2017 | Read review
“We stayed on the 15th Floor. It was great.”
CulebraFan, 14 Feb 2017 | Read review
“Choose a corner studio for amazing views of Financial District!”
Toffael, 4 Feb 2017 | Read review
5 of 5