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Element New York Times Square West

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Element New York Times Square West
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3,885 Reviews from our TripAdvisor Community

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Showing 2,458: English reviews
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Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

the hotel location is in the heart of the newyork city.. five minutes walk from time square street.. very basic hotel .. the room is clean.. the customer service is friendly and helpful.. the breakfast is very limited and finish at 9:30am.. this hotel is nice to be near the city action..

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Helpful?
Thank Kamealia A
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your recent stay. Although we would have certainly preferred to earn a better rating, we are pleased that you found the hotel to be clean and our service effort to be friendly and helpful. We hope to have you back as a repeat guest in the near future. Safe travels!

Broome, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 15 January 2017 via mobile

We spent two weeks in this hotel and it was great! The room was big enough for a couple and the small kitchen helped us saving some money. We were at the 20th floor with a beautiful view. The wifi worked fine and we could also use the computers downstairs to print our tickets at no extra costs. Free coffee...

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Helpful?
1Thank SandraDreamer82
About Hotel's Favourite Review
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback about the hotel! We sincerely appreciate you recommending the hotel to others, and look forward to helping you have another perfect holiday in NYC in the near future. Safe travels!

Silver Spring, Maryland
Reviewed 1 week ago via mobile

Was in town to see a show and needed a room just for the night. Found a great prepaid rate that included breakfast and wifi. The room was beautiful, clean and surprisingly spacious for a NYC hotel room as you can see in the pictures. Full equipped kitchenette and a great bathroom with a rainfall shower. The problems started the...

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Helpful?
Thank Patrick C
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback about your stay. We sincerely appreciate your positive comments about the hotel, as well as your feedback about the issues you had during Rise complimentary breakfast service. Our diligence restocking breakfast certainly should not have occurred as you describe; however, your feedback helps us address an area of opportunity. Thanks again, and...

Reviewed 1 week ago

Decent hotel, very good location for exploring midtown-ish. (Hell's Kitchen, tribeca, soho, etc) BIG DOWNSIDE - the elevators/lifts are awful. If staying here for business and on a high floor, give yourself an extra 15 minutes during high traffic times (7-9 am) or you'll be late for your meetings.

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Helpful?
Thank Andy A
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback. We appreciate you taking the time to share comments that help us identify areas of opportunity. Our elevators do get busy during high demand periods, and are equipped with weight sensors that avoid stops when they are already full. We hope to have the opportunity to be of service in the near future....

Reviewed 1 week ago via mobile

If it wasn't for the location, I would of rated it a lot lower. A few weeks before arriving, I've called to arrange for a roll away bed, which they don't have. They asked me to email front desk and the manager would call me. No one ever did, so I called back and the representative said they would try...

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Helpful?
Thank Sumit D
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your very helpful feedback about your experience as our hotel guest. I sincerely apologize for the issues you mentioned, and would be happy to address your concerns directly. Please email me at gm@elementtimessquare.com and I will personally be of assistance. I look forward to hearing from you. Thanks again.

unanderra
Reviewed 1 week ago

Stayed 4 nights here and rooms were small but clean and also had kitchen, bed comfortable, staff friendly and great location, but thats where it ended. The lifts to get down took up to 15 minutes and many times did not even stop on our floor and then going back up many times got halfway up then started to go...

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Helpful?
Thank jimiUnanderra
Stephanie D, Manager at Element New York Times Square West, responded to this review

Hello jimiUnanderra, Thank you for taking the time to share your feedback regarding your experience here at the Element. Please accept my sincere apology for the inconveniences that you had experienced during your stay. I do hope that you will give us another chance to serve you should your travels bring you back to New York City. Thank you,

Reviewed 1 week ago

The service personnel are extremely dismissing and rude. They will angry if you ask for help. Additionally, we witnessed one employee asking another client to keep it down in their room in an incredibly abrasive and uncalled-for manner. No respect for their customers. Additionally, the rooms are not cleaned well. We had rented out three rooms and none of them...

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Helpful?
Thank Mat H
Stephanie D, Manager at Element New York Times Square West, responded to this review

Hello Mat H, Thank you for taking the time to share your experience with us here at the Element. Our main goal is to make sure that we are exceeding all of your expectations during your stay. I am disappointed to hear that we have missed the mark with your stay. I sincerely apologize for the inconveniences that you had...

Shermans Dale, Pennsylvania
Reviewed 1 week ago

I love this hotel. Great location ! I was surprised that I had a full refrigerator , stove and microwave. Many places I have stayed in the city have NONE of these amenities. The bed is to die for! Breakfast was a bit scant and very crowded. My only other issue was waiting for the elevator. I took the stairs...

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Helpful?
Thank Tammy L
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thank you so much for your feedback about your recent stay with us. We hope to have the opportunity to be of service in the near future. Safe travels!

Montreal, Canada
Reviewed 1 week ago via mobile

Great location hotel! We we're close to time square, the trains and Citi bikes so we could easily get to were we wanted to go. The complementary breakfast was good. He room was clean and adequate. You do have to plan for the evelator traffic, especially in the morning.

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Helpful?
1Thank nhawthorn1
San Francisco, California
Reviewed 2 weeks ago via mobile

Room overall was fine, clean and had a nice kitchen. But the hotel had a lot of problems: * Breakfast area is mobbed in the mornings. It's not even worth it. * Only 3 elevators for 40 floors. Prepare to wait * Constant long lines at the front desk if you need anything * Ac in our room was very...

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Helpful?
Thank Sachin A
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay. I apologize for the issues you noted that negatively impacted your experience and do not accurately reflect our commitment to service and product quality. Nevertheless. your comments help us to improve, and I would be happy to personally address your concerns. Please contact me directly at gm@elementtimessquare.com so that I...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $282 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#40 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
122 questions
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Questions? Get answers from Element New York Times Square West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on a lower level if possible to avoid the lifts, there is no view.”
jimiUnanderra, 12 Apr 2017 | Read review
“the higher the room, the less the noise and better views”
thecornstar, 26 Mar 2017 | Read review
“High floor”
yem2015, 14 Mar 2017 | Read review
“Ask for a room with a view of the Empire State Building”
JamesK615, 3 Mar 2017 | Read review
“Choose a lower floor - and walk down the stairs if you can rather than wait for those lifts.”
sfdann, 27 Feb 2017 | Read review
5 of 5