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Element New York Times Square West

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3,669 Reviews from our TripAdvisor Community

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Showing 2,344: English reviews
Wiesbaden, Germany
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed yesterday NEW

in any other city you would not tolerate this tiny rooms and this atmosphere, but here in Manhattan you can be grateful to get rooms like this (clean, and you get get into the bed from both sides). I got upgraded from a standard room into a studio, which is the largest category this hotel offers. But even this was... More 

Helpful?
Thank ronald-wiesbaden
Toronto, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW

We recently stayed at the Element NY Times Square. This hotel has what the front desk refers to as a concierge, but we found out the hard way, after over paying for tickets, that their "concierge" is really a third party concierge, an independent "ticket agent". When I asked the front desk where was the best place to get advise... More 

Helpful?
1 Thank running4it
Calgary, Canada
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 days ago NEW

We stayed here using points. We chose it for the location and price point (free). The location is perfect. Close to Penn Station and right in Times Square. The staff are phenomenal - very courteous and friendly. The room was clean and provided everything we needed. However, we were on the 38th floor - which gave us an amazing view... More 

Helpful?
2 Thank dgcalgary
Athens, Greece
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

The hotel is in a great spot. it is very easy to go anywhere in town. It is clean, comfortable and relatively quiet. We enjoyed staying there and i would recomend it with no second thought. the breakfast was ok and the staff polite and helpfull.

Helpful?
Thank stratos G
Cape Town, South Africa
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

The rooms are clean and a decent size, no view from our floor (3rd floor) but that was a benefit because we could take the stairs up (we read plenty of reiews on Tripadvisor about the slow lifts and these are all true). The bellhop was incredibly rude and unhelpful when we arrived but the desk staff were more accomodating... More 

Helpful?
1 Thank at206
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We really enjoyed our stay here! Normally this would be out of our price range, but we stayed for free using our AMEX SPG points. One staff member in particular went above and beyond, Felix Houseman. We were downstairs in the laundry, standing barefoot and drying our shoes since we had gotten soaked in the rain. Without even asking, he... More 

Helpful?
1 Thank TravHacker
Warsaw, Poland
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Location is just great. Two blocks from the Penn Station - the main NYC bus terminal. Very convenient. Pretty close also to the Theater District, so I really recommend this hotel if you think about the Broadway musical (we had 3 nights in Element and 3 performance). Staff is really friendl - thanks ;) I really recommend 40th, highest floor.... More 

Helpful?
Thank Piotr R
1 review
Reviewed 1 week ago via mobile

Room was awesome. Let's be honest, it's not the largest space but, how much time to you want to sit in your hotel when you're in New York?! You can easily walk the Times Square and surrounding areas. For the price, this is hands down the best place to stay.

Helpful?
Thank Dave W
Essex, United Kingdom
2 reviews
Reviewed 1 week ago via mobile

Room well equipped and clean. Big downsides for hotel are the lifts, which simply don't seem to be able to cope with the number of guests, and even more so, the breakfast facilities, with people standing to eat most mornings, or sitting in the lobby, or waiting with their breakfast at the lifts to take back to their rooms as... More 

Helpful?
Thank srsshrimper
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback about your stay. We certainly appreciate your positive comments about the hotel, as well as your comments about the elevators and how busy the hotel sometimes gets during breakfast. I am sorry that the environment became difficult to navigate due to the number of guests, but we hope to have you back... More 

Singapore, Singapore
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

It's because we have read all the comments prior to our arrival so the disappointment was kinda expected..? LOL To have a room at Times Square with the mid-range price is most likely the reason I would recommend this hotel to other people, walkable distance to Central Park, Rockefeller Center, Empire State Building, Macy's and etc. actually help us save... More 

Helpful?
Thank Michelle L
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback regarding your stay. We are encouraged that you had an overall good stay, but we certainly endeavor to provide a better experience. Your noted concerns are important to us, and ultimately help us to make improvements that make us a better hotel. We hope to have the opportunity to be of service in... More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $204 - $768 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#37 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
107 questions
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Questions? Get answers from Element New York Times Square West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors, otherwise it's getting loud from the streets”
 of 5 bubbles ronald-wiesbaden, 1 Dec 2016 | Read review
“Lower floor to avoid the elevator fiasco”
 of 5 bubbles dgcalgary, 28 Nov 2016 | Read review
“Great Location”
 of 5 bubbles TravHacker, 24 Nov 2016 | Read review
“40th floor recommended !!!!”
 of 5 bubbles piotrr209, 24 Nov 2016 | Read review
“Good Luck on getting a good room”
 of 5 bubbles GreatWhiteNorth_Eli, 19 Nov 2016 | Read review
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