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Element New York Times Square West

Expedia.comUS$138*
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Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$210*
US$138*
US$210*
US$139*
US$210*
US$139*
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Element New York Times Square West
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3,929 Reviews from our TripAdvisor Community

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There are newer reviews for Element New York Times Square West
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Showing 2,480: English reviews
Somecity
Reviewed 1 week ago

I would give the place 4 out of 5 points if I would not witness a cleaning personal to carry in-room kitchen utensils and toilet brush on the same cart next to each other. Nobody wants to drink their tea with feces. Apart from that the hotel is ok located, not the prettiest streets but still close enough to the...

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Helpful?
Thank mike w
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay. We are pleased that you liked our efficient front desk service, rooms, and bed linens; however, the observation you mentioned regarding our cleaning personnel has been discussed with our housekeeping team, and is certainly not reflective our cleaning keeping procedures. I can assure that we take this very seriously. Our...

Reviewed 1 week ago via mobile

Stayed for three nights in May. The staff are extremely helpful and friendly. I had ordered some packages which they help me carry to my room and placed in my room when I was out. I loved that the room had a kitchen! Full size fridge. Dishwasher and a stove. (No oven). I went to Wholefoods for supplies and made...

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Helpful?
Thank Amandavandenbergh
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We are pleased that you enjoyed your stay with us, and were able to relax! Your feedback is appreciated and will be shared with our team. We look forward to your next stay with us! Safe travels!

The Woodlands, Texas
Reviewed 2 weeks ago

I've stayed twice in this hotel, when it was brand new and last year. It's a room suite hotel, it has a kitchenette, and there's a laundry room downstairs. It doesn't have a huge amount of amenities, but the breakfast area is acceptable. There's a small gym in the basement too. You can catch a nice view with good weather...

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Helpful?
1Thank SuitcaseLawyer
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback. We are pleased that you are a repeat guest, and appreciate your critique of our hotel. Our breakfast service has recently been tweaked and offers more efficiency, and, during heavy demand periods, our elevators do not stop when they are already full due to installed weight sensors. Nevertheless, your feedback contributes to our...

Las Vegas, Nevada
Reviewed 2 weeks ago

WE stayed at Element because I'm a SPG member and get points. Much to my surprise the hotel and it's location was prefect. The room are a good size with a mini kitchen with Refrig,cook top,mirco wave,dish washer and fully stock with all you need ex. plates,pots and silverware. It is central and so convenient to Broadway and all the...

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Helpful?
Thank Johno-Ken
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We are delighted to know we were part of your "whirlwind trip", and hope to have the pleasure of having you back as a repeat guest! Thank you and safe travels!

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago

Great staff.Someone always there to help.They also have a breakfast bar.. Walk right out of Hotel and you are on 8th ave.Easy access to cabs uber etc.It is also just a short walk to theaters. This was our second stay,and will stay there again..

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Helpful?
2Thank Larry B
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback! We are very pleased that you enjoyed your stay with us, and look forward to stay number 3, 4, 5, 6, 7, ... :) Safe travels!

Bristol, United Kingdom
Reviewed 3 weeks ago via mobile

The location is great, just off time square. The foyer is a bit chaotic and there is no bar. Breakfast looked pretty awful but it is included in the price. Rooms are ok but need work on sound proofing as it was like we were on the street. Most disappointing was the attitude of one of the concierge. The first...

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Helpful?
Thank Engbandh
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay. I apologize for the noise and service issues you mentioned, which will be directly addressed with our team. Our concierge agents are indeed provided through a third party, but they are expected to provide good customer service and reinforce our commitment to professionalism. Any issue with the concierge can be...

Rochester, New York
Reviewed 3 weeks ago

Stayed here for a weekend using points. Unfortunately it was the only location honoring points for the weekend I was visiting. If you just need a clean place to stay in the middle of Time Square this location works. They do offer a free breakfast but it is insanely crowded with tourists in the mornings with people nearly shoving each...

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Helpful?
Thank ajanthony
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about our hotel. We appreciate your positive comments about our cleanliness and location. Our elevators are equipped with weight sensors to avoid stops when they are already full, which makes them more efficient during heavy demand periods. We hope to have you back as a repeat guest for a more enjoyable experience. Safe...

Canton of Zurich, Switzerland
Reviewed 3 weeks ago

this well located hotel is very busy. we where there with the family. we had a 2 bed room with small kitchen. our room was on the 2nd floor. pro: easy to enter and leave during busy times. others have to wait always long for the elevator. room was simple, quite and clean, bathroom was larger than new york standard...

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Helpful?
3Thank beverin2016
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for providing your feedback about your experience as our guest. We are pleased that you liked our guestrooms and WiFi. I apologize for the unsuccessful room change, but will share your positive service acknowledgement with James. Safe travels!

London, United Kingdom
Reviewed 3 weeks ago

So I was very lucky to have this room booked on points. As such when we arrived my friend and I decided to pay for an upgrade which was $50 per night. The staff at the desk were lovely and very helpful at this time, I guess because they are getting money from you?? We arrived into out new room...

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Helpful?
1Thank cornmeadow
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay. I sincerely apologize for the incident that you mentioned, and will certainly ensure that the matter is reviewed and addressed. Guest safety is of the utmost importance, and I am confident that this is and will remain an isolated incident. Nevertheless, please contact me via email at gm@elementtimessquare.com so that...

Houston, Texas
Reviewed 4 weeks ago

This hotel is very no frills, but fulfilled the need for my boyfriend and I to have a place to stay at over the weekend. NYC does have its limitations with space, so for a hotel in an old looking building, I think this hotel does the best with what they have. I quickly realized this when our suite was...

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Helpful?
1Thank Leslie J
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about the hotel. We are pleased that you liked our service, kitchenettes, and showers, but will certainly take note of the decor and housekeeping service issues you mentioned. We pride ourselves on providing clean and comfortable accommodations, and hope that we can indeed earn the opportunity to provide 100% satisfaction during a repeat...

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04/06/2017 05/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $255 - $612 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#40 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
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Questions? Get answers from Element New York Times Square West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We booked a wheelchair accessible room in hopes that it would be a bigger suite - and we were right!”
kevtownhouse, 20 May 2017 | Read review
“Weigh elevator wait times vs. Port Authority traffic noise.”
SuitcaseLawyer, 4 May 2017 | Read review
“we had a end room 2807 and it had a nice view”
Johno-Ken, 3 May 2017 | Read review
“If you don't want to wait 10-15 minutes for an elevator choose a lower floor but you will get Time Square noise”
ajanthony, 1 May 2017 | Read review
“Take rooms higher than 10 floor, lower levels are darken due to constructions.”
beverin2016, 1 May 2017 | Read review
5 of 5
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US$138* /night
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Prices are for 1 room, 2 adults
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