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DoubleTree by Hilton Hotel New York City - Financial District

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DoubleTree by Hilton Hotel New York City - Financial District
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2,082 Reviews from our TripAdvisor Community

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Showing 1,797: English reviews
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW via mobile

My friend and I recently stayed here for one night and had a wonderful time. The staff was very friendly and the room was very nice, although a little small. We had a King Size bed and it was big and comfortable but the room was a little cramped. The area was great. There was a great tavern across the... More 

Helpful?
Thank Frankie S
Kimberly, Alabama
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW

We travel to NYC from Alabama about twice a year and stay in different locations each time. We were able to get a great deal on this hotel through Expedia and it did not disappoint. It is near the R, W, 1 and 4 Subways... each were easy to get to, however, the ride to most popular places was a... More 

Helpful?
Thank Gail M
Houston, United States
Reviewed 2 days ago NEW

Overall a decent Double Tree, great location. There were a few things which were sub par - Firstly - the elevators - I understand it was an extremely busy period so I could let this fly - but waiting over 10 minutes for an elevator? Also - there is no Hilton branded breakfast room - instead it's located within a... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank adelaO7894XG
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for being loyal towards our brand and for the feedback about your stay with us. We are happy that you liked our convenient location. However, we are sorry that you were unhappy with our breakfast offerings and for the delay you experienced with our elevators. We truly regret for not living up to your expectations and for the... More 

Warrnambool, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

First: After arriving at the hotel at 10.00pm and being told that our room was no longer available we were told to stay in a substandard room with no compensation whatsoever. After getting to the room we were surprised to discover this bed was a king single (which is a boarder line joke for two people to stay in) I... More 

Helpful?
1 Thank Michael L
ManagerX1, General Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Michael, Thank you for staying with us and for the feedback. I am so very sorry for the unpleasant check in experience and the overall disappointing stay. I am deeply sorry our staff was not as responsive and precise as they should have been in working to address your specific concerns throughout your stay. It is always our goal... More 

Travellers are raving about these New York City hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

this was the worst hotel I have ever stayed in. From the entrance to the staff that wasn't there to the restaurant, etc. The only positive thing I can say is that the guys on the ground floor were very helpful in getting transportation.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank edwardgK48CB
ManagerX1, Front Office Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Edward, thank you for being our guest and for the feedback about your stay at our hotel. We are sorry to hear that overall you had a disappointing stay. To make sure this doesn't happen again, we are actively working with our staff to improve our customer service in all areas of our hotel. We appreciate your comments as... More 

Cedar Rapids, Iowa
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW via mobile

Weekend of thanksgiving 2016. The staff was proficient at their jobs, friendly and the cookies at check in were great. The women checking us in, while very friendly, could slow down while talking as some of us are not that adept at understanding English with a strong Spanish accent, I'm sure I missed some of what they said. The lobby... More 

Helpful?
Thank Taz1040
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for selecting the DoubleTree by Hilton New York City - Financial District recently for your trip to NYC and for the review. The traditional DoubleTree cookie is our way of saying thank you for being our guest, and we are happy to note that you enjoyed the good value we offer in Lower Manhattan. That being said, we... More 

Toronto, Canada
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 days ago NEW via mobile

Bathroom floods because shower door doesn't close. 45 min and 3 phone calls for a shower cap that never came. no bottled water on room. three elevators with a lobby On level 2 for 44 floors. wait times ridiculous for the elevator. Small pillows. 23 degrees and below ac turns on 23 and up heating but suffocates you at night... More 

Helpful?
Thank AK7811
ManagerX1, Front Office Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for staying with us and for reviewing your experience. We are happy to hear our location met your travel needs, but sorry the remainder of your stay was not what you had hoped. We appreciate your comments as they help direct us to the areas where we can improve. I have alerted housekeeping to the many items that... More 

Torrejon De Ardoz, Spain
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 days ago NEW

We were in this hotel the thanksgiving week. The best of the hotel is the location as it's located in the financial area close to the Statue of Liberty, Wall Street and the Staten Island ferry as well as good subway connections. It is true what people comment about the elevators; there are only three for like 50 floors. Although... More 

Helpful?
Thank albceb
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Our thanks for reviewing your recent visit at the DoubleTree by Hilton New York City - Financial District. We're glad to read that our convenience of being in the Stone Street Historic District of Manhattan and close to Wall Street, Statue of Liberty and many other points of interest was the highlight of your visit. Although you liked your overall... More 

NYC, United States
1 review
Reviewed 1 week ago NEW

Very pleased with our stay this past weekend. The hotel was very clean, and the staff was very friendly. We enjoyed the location it is very close to Ground Zero and The Statue of Liberty Tours. Many great food choices are close by.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 140philipj
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for such a fantastic review and for taking the time to let us know your stay at the DoubleTree by Hilton New York City - Financial District was perfect in every way! It is great to read you loved our well-kept property, friendly associates, as well as our convenient location. Thanks again, and we hope you will visit... More 

Cape Town, South Africa
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 week ago NEW via mobile

There are plenty subway stations around the hotel so getting anywhere in New York is quite easy. The hotel is also a few minutes walk from the ferry and WTC memorial so location is great. The hotel lifts weren't nearly as bad as some of the other reviewers suggested. We waited 5 minutes at most but generally didn't wait much... More 

Helpful?
Thank Greg W
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you so much for the positive review of the DoubleTree by Hilton New York City - Financial District. We are delighted to know that your stay was comfortable, and you enjoyed our location in Lower Manhattan, the hospitality of our team members and the great value we offer. It was our pleasure accommodating you, and we hope to serve... More 

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Staying in Financial District

Neighbourhood Profile
Financial District
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis Island to learn about the vital immigrant history of the city.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities

Additional Information about DoubleTree by Hilton Hotel New York City - Financial District

Address: 8 Stone Street, New York City, NY 10004-2202
Region: United States > New York > New York City > Financial District , Manhattan
Price Range: $190 - $641 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel New York City - Financial District 4*
Number of rooms: 399
Reservation Options:
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Hotel Style:
#207 Luxury Hotel in New York City
#234 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel New York City - Financial District staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel New York City - Financial District staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I guess if you are on a high floor you have better chance the elevator is not full, but that's only a guess.”
 of 5 bubbles zhouluke, 24 Nov 2016 | Read review
“Subway is close by for easy access to the city”
 of 5 bubbles DavidJ716, 21 Nov 2016 | Read review
“A lower-floor room to avoid the lifts. A higher floor 41 - 44 if you want the views and a room facing east to see the trade centre tower.”
 of 5 bubbles garysweeney9, 16 Nov 2016 | Read review
“Do not stay in this hotel!”
 of 5 bubbles CarolineN55, 1 Nov 2016 | Read review
“Get a room close to ground level. The elevators are not always available and you will need to take the stairs at some point.”
 of 5 bubbles annessy1, 25 Oct 2016 | Read review
5 of 5
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