Hotel itself is OK and 3 stars. Small room, slow elevators. But the front desk staff are friendly. However, their restaurant Antica Ristorante is terrible. Food quality is low. Watery eggs, soggy bacon. Not much other breakfast choices. Servers are not eager to serve. Most of the time just stand in front with nothing to do. They don't refill water. To make it worse, bill automatically adds 20% tips on their inflated prices without our knowledge/permission. Our group size is 4. RUDE !! Maybe that's why they don't bother to work hard.
This Hilton just works for us. It's new, it's clean, quiet and comfy, it's well-located just off Penn Station, which means you don't have to grab a taxi or hit the subway when you get in, you just walk two small blocks. Speaking of subways, the lines within walking distance are super-convenient to both Brooklyn and Upper Manhattan/ the Bronx (and other places). By the way, because the hotel is new, the Central Air Conditioning was very quiet. The staff was super-nice, and I mean it. Truly helpful. There is no breakfast, but they gave us a credit and actually, you don't need their breakfast because right at the corner of 8th Ave. and W. 36th Street, there is a deli, the ESSEN, which has everything you can possibly want for breakfast and a sitting area. Truly a very wide choice of food and fresh food (also food made to order). Every hotel should have such a deli next door. And the warm chocolate chip cookies are back !!!! We like that Hilton so much we've already booked our third stay there.…
Had a recent 7 night stay at the DoubleTree Hilton Downtown NY and it was average at best. The situation with the lifts can be very annoying depending on the time of day and it is true you could be waiting for 20 minutes for the lift and I was on the 39th floor. It took me about 5 mins to walk down but after a 10 minute warning from someone else who was waiting before me I was not in a position to wait! Check in was very cold and as a HH Gold member I expected more (regardless). I had to extend my booking before arriving and after several calls with Hilton customer service nothing was acknowledged about ensuring I didn't have to switch rooms during my stay. Even getting a message on the app asking, 'how can we make your stay awesome ' WELL I DID RESPOND HOW but it was a waste of time!! So disappointing. So I was rudely told I would have to stay in one room and switch over then on the day I did there was another RUDE member of staff who was going to make me bring my luggage down in the foyer and come back at 4pm to check in again...WHAT A JOKE!!! I simply refused and waited to speak to another member of staff (Analisee, I might have spelled her name wrong) but she finally used some level of customer service and swapped my room without any issue. Honestly they need to train their staff properly so inconsistent. HH Gold member gey a $18 credit for the breakfast buffet that will cost you $25 in total. The quality is poor, but it is a DoubleTree. The is an Essen round the corner where the quality is better for breakfast or lunch so just pay a bit extra and go there! I only used the $18 credit 3 times as it was more convenient but the staff were friendly and attentive. The rooms itself were pretty good , first was a city view room and then a Hudson view room. The Hudson view room was quite nice in fairness and the view was decent. My city view room stank of weed, ironically on arrival and each time after the room was serviced. After a few days I then realised a number of the staff smoke weed themselves as when they entered the lift the literally stank of the stuff and the were doing the room cleaning. Way to go Hilton!! The lift situation is exacerbated by the staff using the lift to go through the floors. THEY NEED THEIR OWN LIFT OTHERWISE THE SITUATION WILL CONTINUE TO BE A PROBLEM The guy doing the luggage on the ground floor was nice and helpful for directions and general tips..!! He is an asset to the hotel. The location is in Wall Street and is about 30 mins from Times Square on the subway. Its pretty easy to get around as there are a number of stations by the hotel. The main reason people will stay here is mainly the price point compared to other NYC hotels. Having stayed in numerous Hilton and associated brands globally this one really let's the side down. The fact that it's relatively new is a joke and the decor in the city view rooms was poor. I found the Riu Hotel near times Square as a friend was staying there and next time I'm in NYC I will definitely be staying there as for a similar price point this hotel was far superior! Hilton points or no Hilton points!!…
The hotel was close to Times Square. The staff were not friendly. I was ripped off by the hotel. When I went to book a taxi to the airport he said this man can help and pointed to the man next to him. I thought it was a bit odd. They charged me 120 dollars to get to the airport and gave the receipt in Spanish. When I complained to the hotel all they have said is the taxi firm is not allowed behind the desk and the cost is dependent on number of passengers and bags. I was travelling with my two teenage daughters. We had 2 normal sized suitcases and three carry on luggage. Ripping off a single parent.
On the final night of my stay, my bathroom ceiling began to leak water. I overheard maintenance telling the front desk a toilet had overflowed on the floor above my room. The front desk tried to lie and tell me it was rain even though I was 15 floors from the roof and the rain was light. This is not only insulting, it is unsanitary. Don’t stay here. They’re unapologetic and disgusting. Worst NYC hotel I’ve ever stayed at by a long shot.
The hotel is in a brilliant location, you’re a 4 minute walk from numerous subway stations and lines into uptown Manhattan and Brooklyn. The hotel itself is dated for the amount of money they ask for a night. This does not include breakfast. They also take a $250 security deposit on each room which we had not budgeted for. This was a lot on the 3 rooms we booked. The rooms are very small and dated. The toilet seat was loose in our room and the towel rack and hook on the back of the door were missing/falling off. There was no bath only a small shower. The building has over 40 floors and the wait for the lift daily was very long. We had to walk down 29 flights of stairs on a couple of occasions due to waiting ages for the lift. The staff were however lovely and polite.
Good choice for a business trip. Good location in the city. The neighborhood is very interesting. The rooms are cleaned and big enough for 1 person. The staff is very efficient and can help you if necessary. Point of attention: the elevators are terrible...slow and far from being enough for a building of this size ! Plan in advance when you leave your room (especially if you are about floor 15 🙂
Actually in a good area, away from the huge hordes of tourists that you see in Midtown around Times Square. Extremely slow elevators that stop on many floors on your way down. Even staff use the elevators so if you are in a rush dont stay at this hotel. I even took the steps down one day from the 30th floor, and it was faster.. Small rooms that look smaller than in their pictures. But at least my room had a mini fridge which was nice. Overall I was actually positively surprised, as I stayed at a super nice hotel in Midtown but I liked this hotel more since it was way more quiet!
On my arrival acceptance done Boy unkind and rude personel. The worst experience I have ever had as a traveling manager. Very little rooms and average bad conditions. I did not know where to put my luggage. Prices highly overestimated. The Street is dirty and not much illuminated.
I am a native New Yorker who chose this hotel because of its location and ALL the area had to offer during an extended visit to New York to see friends and family. The hotel is intimate and cozy and offers comfort in the middle of a big city. The Front Desk is professional and offered a warm welcome, patience and a welcome goodies to all. The restaurant bar offered excellent food and most of all, the best service from the waiters to the captain who were so proud - and hard workers. The bellman on departure truly cared about the guests and helping them with taxis, etc. Every place has its pros and cons. The hotel is 40 something stories high and slim so the elevators require some patience at peak - but everything requires patience. The rooms had all the amenities we look for from refrigerator to coffee maker and were clean AND if you choose allow fresh air in which is important to me -- I love hearing street sounds in the distance. Where else can you be two blocks from the NYSE? Battery Park? American Indian Museum? Stone Street? Ferry to Staten Island and Governor's Island and South Street Seaport. NY - I LOVE YOU Forever and Doubletree -- I'll be back.…