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34 people are viewing this hotel
ROW NYC
US$219
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Free cancellation until 09/10/22
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Traveller (5223)
Room & Suite (734)
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 15/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 15/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#417 of 515 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Gold level
THE HOTEL The Row NYC hotel has pioneered a new era of individuality among Times Square hotels by meeting NYC's signature urban grit with grandeur. Row NYC transforms your stay into a completely contemporary experience - with a front row view to Times Square that's truly incomparable. Outside the hotel, guests have access to anything and everything Times Square has to offer - 24/7. Inside, the Row NYC is a medley of inspired New York City amenities. Learn about ROW PASS - included as a Facility Fee Perk! Please note at this time we do not offer Valet parking. Self-parking is $45 and $60 for Vans / SUVs / Oversize vehicles. This is for a 24-hour period. The parking garage is called iPark. It is located 350 W 42nd St, New York, NY 10036 about a 6-minute walk from the hotel. Additional charges may apply if the 24-hour period is exceeded. Kindly check with the garage for the details. There are no IN/OUT privileges. Upon parking, you will receive a ticket from the garage. You will need to present this ticket to the Hotel Manager On Duty at the Front Desk preferably at the time of your Check-in. The Manager will “validate” your ticket online. It is all digital. No stamping or signatures required. You will get the above listed Discounted rate when you go to pay when exiting the garage (as long as you validated the ticket). Please note upon arrival the hotel will require a deposit prior to check-in. Credit card deposit:$100 per stay & Cash deposit of $250 per stay. In the event smoking is found in the room, incidentals will be applied towards the $500 smoking fee. For stays longer than 7 days the hotel system will obtain the CREDIT/DEBIT authorization on the entire stay.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Taxi service
Business Centre with Internet Access
24-hour security
Parking
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Desk
Housekeeping
Safe
Telephone
Cable / satellite TV
Flatscreen TV
Bath / shower
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Languages Spoken
English, French, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
557Restaurantswithin 0.5 km
258Attractionswithin 0.5 km
26244Reviews625Q+A100Room tips
Traveller rating
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  • 2,707
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Most Recent
Jimmy A wrote a review Yesterday
Dublin, Ireland4 contributions
We spent 4 nights in the Row Hotel for a NYC break, and were delighted with what Row offered. Point of our visit was to sight see, see a show, enjoy the NYC atmosphere and Row hotel provided the perfect location to base it on. Check in was quick and friendly, our room was facing Times Sq so had a great view from 23rd floor. The extra service charge was a bit steep, but that is a NYC thing as well.. Great Staff and perfect for our trip.
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Date of stay: September 2022
Rooms
Location
Service
Room Tip: 23rd floor with rear view is best.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded yesterday
Thank you so much for your lovely review of the Row Hotel! We're so glad to hear that you enjoyed your stay with us and that our location was perfect for your NYC break. We're also glad to hear that you found our staff to be friendly and helpful. We hope to welcome you back to the Row Hotel the next time you're in NYC!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marie Henderson wrote a review 25 Sep
1 contribution
At reception Junior went above & beyond. He made us feel so welcome after a long journey. Junior is mr sparkle of this hotel. Hope to see you in Glasgow for a night out. Hotel view is amazing. Room is large.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 2 days ago
Thanks for the great review, mariehD3668CI! We're delighted to hear that you had such an outstanding experience with our team at ROW NYC! It's wonderful that Junior provided you with such great service - that's what we like to hear! We'd love to host you again soon for another incredible experience! Thanks for sharing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maisie G wrote a review 25 Sep
2 contributions
Honestly best hotel great location staff are lovely and friendly thanks again will be back. The atmosphere around the hotel is superb massive thanks from Glasgow. Great deal for this hotel great pubs and food places around.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 2 days ago
Thank you for the wonderful review, 507maisieg! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team, ideal location, and beautiful atmosphere. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at ROW NYC.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris D wrote a review 25 Sep
2 contributions
I came to New York with high expectations of this hotel. I arrived quite late in the evening. The guy who booked me in said I was due a standard room but he was going to upgrade me, thank you. The elevator system is strange, you have to select on a panel which floor you want and are directed to a certain lift; there are 8 lifts(elevators). My “upgraded” room was just around the corner from the elevator hall. In the room it was adequate, nothing special. Small bathroom, queen bed. Of all the hotels I’ve been in over the recent years, all over the world ther are few that have no drink making facilities, but The Row NYC is one. For the price you pay you’d think they’d provide this. In my ‘upgraded ‘room I heard the elevators all night long, with barely a pause. The view from my window, a filthy rooftop. Signs in the lobby area state, We serve Starbucks. No they didn’t , it was closed for the duration of my stay.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Find another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 3 days ago
Thanks for the review, Chris. I’m sorry to hear that you had such a negative experience at our hotel. We’re disappointed that your room wasn’t up to your standards and that you didn’t have a good view from your window. We’re also sorry that you didn’t have a good experience with our elevator system and that our Starbucks was closed during your time with us. We appreciate your feedback and we hope that you will give us another chance to provide you with a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Edinburgh Guy! wrote a review 19 Sep
Edinburgh, United Kingdom8 contributions8 helpful votes
+1
This was my third stay at the ROW after a couple great stays prior. when we walked in the entrance the smell of urine is very strong and stayed there the length of our trip. When checking in the staff serving us was okay.. nothing special. When we got to our room it was filthy!! Covered in dust. Door frames, walls and furniture all chipped. The iron board was dirty and what looked still poo was rubbed on the bathroom wall! I mentioned all this to the reception who then didn’t even let me finish my sentence before telling me there’s nothing she can do and house keeping won’t be back until tomorrow so we have to stay in this filthy room! The end of the following day we return to the room after housekeeping but the room was still filthy! I was shocked at this given my previous stays where great. The hotel rooms are small but modern. Just very used looking and dirty. We paid £500 for two night plus tax and could have got something much better for this. I plan to visit New York again next year and can guarantee I will not be back at this hotel. Genuinely the only positive thing about this hotel is it’s location. There is a small snap on the hotel which is always empty… probably due to how expensive it is. There’s local shops with 5 mins walking which sell same items for half price or more. This was my third and final visit at the ROW and will not be recommending it. I’d actually like to be compensated money back for the filth.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 1 week ago
We appreciate you taking the time to share your concerns with us, Edinburgh. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jackz G wrote a review 16 Sep
1 contribution
I originally booked this hotel for 2 nights but after reading reviews I changed to just 1 night. However, I should have kept my reservation for both nights. My stay was pleasant, from checking in all the way to checking out. The room and bathroom were clean. The room was small but had everything we needed. Bed and pillows were comfortable. We had a great stay. Cant complain at all. I will definitely stay again. The only thing I agree with other reviews is that the hallways are dark.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 1 week ago
Thank you for sharing the review with us, jackzg2022! We're happy to hear that you had a pleasant stay at ROW NYC. It's wonderful to know that you appreciated our clean accommodations as well as our comfortable bedding. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We look forward to hosting you again the next time you're in town. Thanks again for providing us with your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bharris158 wrote a review 14 Sep
1 contribution
Really enjoyed where we were located just on the other side of time square. The room was small of course but it was clean and perfect for our needs, just wish there was a mini fridge. Had a great experience and would stay there again! Thank y’all!
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 1 week ago
Thank you for the fantastic rating, bharris158! We're delighted to hear you enjoyed your stay at ROW NYC and appreciated our ideal location and cleanliness! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bryan K wrote a review 13 Sep
2 contributions1 helpful vote
This by far is the worst hotel experience I have EVER had. To start the staff at the hotel are anything but hospitable, from the front desk staff, bag check, and GM every encounter was extremely rude and unprofessional. In addition, the hotel is very dirty and need of TLC. When I got to my room I found a massive amount of hair on the drain to the shower. To resolve the issue, the GM very unapologetically told me he would have my bathroom re cleaned by housekeeping, which was done after two additional requests from me to the housekeeping team , the cleaning finally happens over an hour later.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Stay clear of the hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 2 weeks ago
We're sorry to hear that you had such a terrible experience at our hotel. We'll be sure to speak to our staff about the issues you encountered and try to do better in the future. As for the cleanliness of the room, we'll make sure to do a better job of cleaning in the future. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
luca g wrote a review 10 Sep
Mosta, Malta8 contributions4 helpful votes
One thing was very very good about this hotel THE LOCATION.. 3/5mins aways from Times Square , the location itself has many shops , restaurants and broadway theater’s surrounding the are , so for that i give this hotel a 5stars . Apart from that nothing much more to get you excited about this hotel .. the layout and the furniture of the hotel could use abit of an upgrade for sure . Our room was small not very cleaned and the bathroom was the worst part . Staff were friendly and always helped us if you needed something.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 2 weeks ago
We appreciate the feedback, M5993EKlucag. While we are glad you enjoyed our ideal location and friendly staff, we're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MrTreesy wrote a review 8 Sep
1 contribution
I'll start with the good things because it's the shortest list. The location is terrific, close to Times Square but not so close the noise or crowds will bother you, also incredibly close to the subway. Internet, TV and A/C were good. That's it. The rooms are small, furniture is cheap, broken or poorly repaired. There's no kettle, instant coffee, tea or anything that you'd commonly find in other hotels. The bathroom is small and very cheap hardware, especially the shower and the tub was stained. The towels, sheets and pillows are all incredibly cheap, you'd be better off bringing your own; mattress itself was fine at best. Elevators are slow, old and incredibly small. We stayed for 5 nights and not once was our room cleaned or restocked, despite repeatedly asking it to be done. Related, no one would answer at guest services or the front desk when calling from our room, it would ring endlessly. I managed to get fresh towels and soap but this was only after I hunted down a staff member cleaning another room. I also had a package delivered and spent 20 minutes trying to obtain it because the staff member refused to acknowledge it was for me, despite the name and billing address all matching, not to mention providing a copy of the invoice with tracking. When we were leaving the doorman offered to help me get a taxi at 2x the normal rate as if I was unaware. My advice, don't stay here even if location and value is good. They put all their money into lobby and nothing else. There are better options nearby and even more further away.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 2 weeks ago
It's disheartening to hear that your stay was not up to your expectations. Our location is one of our most popular amenities, and we're glad you were able to take advantage of it. However, we're sorry to hear that you were not satisfied with the cleanliness of your room or the level of service you received from our staff. We strive to provide a clean and comfortable room for all of our guests, and we apologize for falling short in this instance. Please know we have addressed your concerns with our management team so we may improve for the future. We hope you will give us another chance to provide you with a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$177 - US$412 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
1331
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Frequently Asked Questions about Row NYC Hotel
Which popular attractions are close to Row NYC Hotel?
Nearby attractions include Broadway (0.2 km), Times Square (0.3 km), and Come From Away (0.08 km).
What are some of the property amenities at Row NYC Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Row NYC Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Row NYC Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Row NYC Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Row NYC Hotel?
Conveniently located restaurants include Frisson Espresso, Los Tacos No. 1, and Dos Caminos.
Are there opportunities to exercise at Row NYC Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Row NYC Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Row NYC Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Row NYC Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.6 km), World Trade Center Memorial Foundation (5.6 km), and Hamilton Park (2.7 km).
Does Row NYC Hotel have any great views?
Yes, guests often enjoy the city view available here.