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Row NYC Hotel

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Row NYC Hotel
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15,722 Reviews from our TripAdvisor Community

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Showing 11,319: English reviews
Bend, Oregon
Reviewed 21 November 2016

At first you think you are getting a good value and then they add a $$$$ resort fee on top of your room price. Rooms are small - but that is NYC. If you like time square and shows a good location. The check-in line was stupid long and forget about trying to check in early. the whole check-in process...

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Helpful?
Thank Jeff R
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Jeff. We're deeply disappointed that you faced such challenges during your time with us. We recommend our new Stay n Touch check-in system for guests who book through the hotel. It allows guests to check-in via email thus bypassing the lines. Your satisfaction and comfort are important so we'll be addressing your concerns with the appropriate...

Austin, Texas
Reviewed 21 November 2016

This is my go to hotel anytime I travel to NYC. It's easy to get to, great price and clean. They are always friendly and I have had no issues during any of my stays (I've stayed here on 5 different trips to NuC).

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Helpful?
Thank Hollystravels
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the outstanding review, Holly! We're delighted to be your go-to spot and that you have such consistently positive stays with us! We strive to provide top-notch service and convenience for our guests. It's fantastic our team could make you feel so welcome! We aim to please and your praise lets us know we're doing our job! We look...

Perth, United Kingdom
Reviewed 21 November 2016

We stayed at the Row NYC for my 40th birthday for a week and loved the location. It is one block away from Times Square and right in the theatre district. It has a subway stop right next door and the Hudson river is only a ten minute walk, Central Park is a twenty minute walk and is one the...

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Helpful?
Thank paulcampbell232
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the 4-star rating, Paul! We're delighted you had such a pleasant stay at RowNYC! It's fantastic you go to enjoy and take full advantage of our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to hosting you again soon! Until then, have a lovely...

Bridgewater
Reviewed 21 November 2016

Overall it was a terrible experience form a two hour check in to a room that there was a blower outside our window constantly running we could not sleep not happy paying 422 dollars for a room that my wife and I could not enjoy!!!

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1Thank Victor C
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Victor. It's unfortunate your stay with us was anything less than perfect. We strive to provide quality service and convenience for our guests. We do recommend our Stay n Touch check-in system for guests who book through the hotel. It allows guests to check-in via email thus bypassing the lines. We hope you will stay with...

Reviewed 21 November 2016 via mobile

I stayed here 4 nights with my husband. Very poor service on arrival - stand in long line, told re $90 extra fee for what???, told to go back down to drop off bags, collect key from there later, get told to put tip in box, arrive back at 4, stand in long line to get bags, told to put...

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Helpful?
1Thank Smudgie_3
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, We appreciate the feedback. We're deeply disappointed that you faced such challenges during your time with us. Your experience is not on par with the standard we're accustomed to sharing with our guests. Your satisfaction and comfort are important so we'll be addressing your concerns with the appropriate members of our team moving forward. We do hope you'll...

Sao Paulo, SP
Reviewed 21 November 2016

The hotel is very good, specially by the price we pay. It is a fair combination of service, location and facilities. The room was better than I expected and very clean. Most of the touristic points were walking distance, so this is a plus. I had some problems about a baggage lost by my airline the took more than 1h30...

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Helpful?
Thank BrunoNogueira0
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, we appreciate the time you’ve taken to share your feedback. Although we’re delighted to hear that you enjoyed our central location in the heart of the city, it’s disappointing to hear that you weren’t completely satisfied with your stay. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please...

Stuart
Reviewed 21 November 2016

We had a poor experience based on the only room that the hotel had to assign us. The hotel staff was too busy to discuss options or remedies with us, so we checked out and found another area hotel. In our opinion, the condition of the room was not acceptable for that price point.

Review collected in partnership with this hotel
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Helpful?
Thank douglascR8221XT
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for sharing your feedback. It's unfortunate to hear you aren't completely satisfied with your recent stay, as we value providing all of our guests with a wonderful experience from beginning to end. Please know your feedback will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us...

NY
Reviewed 21 November 2016

Our stay at The Row was wonderful. Cyril Das the Reservation Manager at the Row was exceptional when making our reservations. All of our needs were handled with care and friendliness. Our corner room was in a great location to be able to see the beautiful skyline at night. The room was neat and clean.. We had exceptional service while...

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Helpful?
Thank Triley
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the wonderful review, Triley! We're delighted you had such a pleasant stay with us! It's fantastic our team made you feel so welcome and could go above and beyond to assist you in any way. That's what we like to see! We're happy you enjoyed our prime location. We aim to please and your praise for our team...

Diggers Rest, Australia
Reviewed 21 November 2016

The Row is great value and in a perfect central position to all of what New York has to offer to tourists and business persons from around the globe . The Row is very clean and comfortable with very friendly staff.

Review collected in partnership with this hotel
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Helpful?
Thank Judith H
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the fantastic rating, Judith! We're delighted to hear you enjoyed your stay with us and our wonderful location. We love our location as well. We're overjoyed to be right in the heart of the city! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were...

Singapore
Reviewed 21 November 2016

Front desk is not friendly. Sudden surprise of facilities charges. Hospitality is totally missing. Please opt for this only for location and if can get a good discount. Please don't expect much from staff.

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Helpful?
Thank Santhosh G
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, We appreciate the feedback. It's unfortunate your stay with us was less than perfect. We strive to provide quality service and comfort for our guests. We're deeply disappointed our staff did not meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward....

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 

Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $253 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Reservation Options:
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Hotel Style:
#17 Green Hotel in New York City
#203 Luxury Hotel in New York City
#233 Romantic Hotel in New York City
#237 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Row NYC Hotel staff and other travellers.
344 questions
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New York City, New York
Plaistow, New Hampshire
8 months ago
Glasgow, United Kingdom

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Questions? Get answers from Row NYC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room wasn't spotless, it was just cleaned OK (hair in sink, dust on baseboards). I also think rooms should include coffee.”
 of 5 bubbles A3830ZFamyh, 23 Mar 2017 | Read review
“Corner rooms are larger, I believe.”
 of 5 bubbles simontegala, 23 Mar 2017 | Read review
“It's a busy hotel. Staff (where possible) will help locate you to quieter floors, if available.”
 of 5 bubbles conq2014, 23 Mar 2017 | Read review
“Bathroom was a little small but everything was clean ”
 of 5 bubbles dawnb904, 22 Mar 2017 | Read review
“The room was OK.”
 of 5 bubbles raquelso, 21 Mar 2017 | Read review
5 of 5