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Row NYC Hotel

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15,817 Reviews from our TripAdvisor Community

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Showing 11,397: English reviews
Durham, North Carolina
Reviewed 18 November 2016

There were not enough staff checking people in, so there were long lines. Also, luggage storage line blocked the entrance into the hotel and access to the elevators. People were coming in the doors and getting in the luggage line thinking they were in check-in. quite a bit of confusion and definitely to tight of a space for that many...

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Helpful?
Thank Joel P
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Joel. We strive to provide quality service and convenience for our guests. We do offer the Stay n Touch check-in system for guests who book through the hotel. It allows our guests to check-in via email thus bypassing the lines. That being said, we'll address your concerns with our team moving forward. We look forward to...

Dominican Republic
Reviewed 18 November 2016

I asked for a early check in and later check out none were available which is fine, I arrive @12:30 they asked for an email so they sent me one,once my room where available never send it I had to go to the front desk at 4:30p to find out the status. The overall service were avaerage.

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Helpful?
Thank Oriana V
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Oriana. We strive to provide quality service and convenience for our guests. That being said, we'll address your concerns with our team moving forward. We look forward to seeing you again soon. Until then, have a great day.

Minneapolis
Reviewed 18 November 2016

It was my first time to NYC, this hotel was in a great spot very close to to Time Square. although I am a designer and know how much time and money upkeep for hospitality is, it was clear the hotel was getting older. there was dust on the window sills and the door frames, as well as the shower...

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Helpful?
1Thank Kristin W
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the review and feedback, Kristin. We strive to offer quality service and convenience for our guests. We do appreciate your feedback and we'll be addressing your concern with the appropriate members of our team moving forward. We look forward to hosting your next trip to the city. Until then, have a great day.

Dubai, United Arab Emirates
Reviewed 18 November 2016

Hotel is in a great location to visit midtown Manhattan. Rooms are small and dated but clean. Prices are tough for the type of room I was given. Not much bigger than a closet but if you are looking for convenient accommodation in the heart of the theatre district I would recommend it to anyone.

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Helpful?
Thank raym0ndpw
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate your review and feedback, Raymond. We strive to offer top-notch service and comfort for our guests. It's lovely you enjoyed and appreciated our prime location. We hope to see you again soon. Have a great day.

Reviewed 18 November 2016

We just ended our stay at The Row NYC and enjoyed our vacation. The security and staff are very friendly and helpful, the restaurant and cafe food taste great and the employees are also very friendly. The beds are comfy and the wifi is fast. I would recommend this hotel as it's in a great location and it's close to...

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Helpful?
Thank Nicky K
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the 4-star review, Nicky! We're thrilled you had such a great experience with us! It's fantastic you were able to enjoy and appreciate our proximity to so many of the city's best attractions. That's what we like to see! We’re delighted our team was able to accommodate your needs and assist you in any way possible. We aim...

Mount Pleasant, Texas
Reviewed 18 November 2016

Perfect location to nearby attractions. good sizenough bedroom, great view. the bathroom could use an upgrade, bathtub had mold growing in the sides. overall it was a great nights sleep, not much street noise distracted our sleep.

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Helpful?
Thank irais p
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the 4-star rating, Irais! We're thrilled you had such a great experience with us! We strive to provide quality service and convenience for our guests. It's fantastic you were able to enjoy and appreciate our proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to your next visit and...

Montreal, Canada
Reviewed 18 November 2016 via mobile

NEVER AGAIN. Clean enough small rooms but the ridiculously slow customer service and terrible checkin process means NEVER AGAIN for me. So crowded. Rooms not ready was told I would be emailed when room was ready, never happened. The worst commitment to service.

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Helpful?
Thank csantos825
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, We appreciate the feedback. It's unfortunate that your stay with us was anything less than perfect. We strive to provide top-notch service and convenience for our guests. We do recommend our Stay n Touch check-in system for guests who book through the hotel. It allows guests to check-in via email thus bypassing the lines. We hope you will...

Bogota, Colombia
Reviewed 18 November 2016

Staff not kind. Very noisy. Rooms extremely little. Old elevators. Crowded. The only thing i liked is that it is well located, near everything. But the level of noisy is very hard to ignore. I would not stay there again

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Helpful?
Thank nathalieh454
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Nathalie. It's unfortunate your stay with us was less than perfect. We strive to provide quality comfort and convenience for our guests. Your experience is not on par with the standard we're capable of providing. Your satisfaction and happiness are important to us so we'll be addressing your concerns with the appropriate members of our team...

Marrero
Reviewed 18 November 2016

On arrival to the hotel, the swank lobby made me really excited to stay there. Once we finally found our room, which was right across from the elevator, my excitement quickly turned the other way. the room had carpet stains, wall stains, and bathroom stains. We didn't request another room since we were only staying 3 nights. We even found...

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Helpful?
Thank Mydung N
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Mydung. It's unfortunate your stay with us was less than perfect. We strive to provide quality comfort and convenience for our guests. Your experience is not on par with the standard we're capable of providing. Your satisfaction and happiness are important to us so we'll be addressing your concerns with the appropriate members of our team...

Los Angeles, California
Reviewed 18 November 2016

This place is bad. I have a room next to the elevator...literally next to the elevator. The staff would not change the room and the manager was definitely not a 'people person'. Avoid. Avoid. Avoid. Avoid.

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Helpful?
1Thank LoveTravel128
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, We appreciate the feedback. It's unfortunate your stay with us was less than ideal. We aim to offer quality service and convenience for our guests. We hope all of our guests feel welcome and comfortable during their stay in our hotel. We hope you will allow us to host you again soon and demonstrate the high standards we're...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 

Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $249 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Reservation Options:
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Hotel Style:
#17 Green Hotel in New York City
#203 Luxury Hotel in New York City
#233 Romantic Hotel in New York City
#237 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Row NYC Hotel staff and other travellers.
351 questions
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New York City, New York
Plaistow, New Hampshire
8 months ago
Glasgow, United Kingdom

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Questions? Get answers from Row NYC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“SMALL rooms, but typical of a large city....bathroom tiny (again typical) beds are on platform and were really LOW...loved the water bottles!”
 of 5 bubbles 840jamess, 27 Mar 2017 | Read review
“we were floor 22, virtually no noise.”
 of 5 bubbles lalaaaliv, 27 Mar 2017 | Read review
“The 1 Bedroom King Suite was immaculate!!! We had a corner suite which was private and quiet!”
 of 5 bubbles mzhass, 26 Mar 2017 | Read review
“It's New York, so it is noisy outside. Bring or request ear plugs. ”
 of 5 bubbles toniw722, 26 Mar 2017 | Read review
“Book another hotel”
 of 5 bubbles RaifM_12, 25 Mar 2017 | Read review
5 of 5