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Hyatt Herald Square New York

Booking.comUS$169*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hyatt Herald Square New York
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860 Reviews from our TripAdvisor Community

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Showing 733: English reviews
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Reviewed yesterday NEW

Been to NYC a lot over the past 5 years and this is the best place I've stayed so far. I've stayed in more expensive places and prestigious locations but as a whole package, this place is still the best. Perfect venue for ESB and Herald Square - the heart of Midtown - transport, food and shopping; all amazing. Ayza...

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Helpful?
Thank Laura M
Hong Kong, China
Reviewed 3 days ago NEW

New York hotels have become very pricey. My old favorites (at $700 for a single) are out of most budgets for a long stay. Generic low-end chain properties (Hilton Garden Inn, etc.) are rather drab for $400 a night. But I liked the look of this Hyatt, which I knew as a Holiday Inn when my office was around the...

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Helpful?
1Thank Roger B
Dubai, United Arab Emirates
Reviewed 3 days ago NEWvia mobile

The location of this property is very good. Just one block from the ESB. The staff was very friendly. Good breakfast. The room was modern and clean. All in order. The only issue is that they do not have room service.

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Helpful?
Thank Paoloc0211
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for sharing your feedback on your recent stay at The Hyatt Herald Square Hotel. We appreciate you mentioning the wonderful hospitality our team offers as well as our convenient location and rooms. I am disappointed to learn you were not made aware that we do offer room service for Breakfast, Lunch and Dinner. I will be sure to...

Amsterdam, The Netherlands
Reviewed 4 days ago NEWvia mobile

Not a bad stay but could be better! Room wasn't cleaned properly but location is pretty good if you need/want to be in midtown. Just expected a little bit more from Hyatt. At the right price I would consider again.

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Helpful?
Thank Diego C
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for sharing your feedback on your recent stay at The Hyatt Herald Square Hotel. We appreciate you mentioning our convenient location. I am disappointed to learn of the housekeeping challenge in your room and will be sure to follow up with our team. Please accept our sincere apologies and would love to discuss further if you would like....

Oakland, California
Reviewed 6 days ago NEW

Beautiful modern hotel, spacious, friendly staff. Would definitely recommend to anyone for any occasion. Good location, very close to Penn station. Rooms were extremely clean and beds were very comfortable.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 370yuril
NaliniSullivan, Front Office Manager at Hyatt Herald Square New York, responded to this review

Thank you for sharing your experience with us! We are delighted you enjoyed our warm hospitality and convenient location. We do hope you are able to visit us again soon! Nalini Sullivan General Manager

New York City, New York
Reviewed 1 week ago NEWvia mobile

I worked for Hyatt for about 3 years and I have to say the hotel & rooftop is amazing! The bartenders mo & Cynthia is amazing as well probably the funnest bartenders u can have! I'm definitely gonna come back & visit often I work right down the street! I miss my Hyatt days! Love the family always and forever!

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Helpful?
1Thank vintageroyal
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you very much for your kind review! We are delighted you enjoyed your time with us and were able to experience Up on 20 our Rooftop Lounge. I am so pleased to read that Mo and Cynthia added to your experience and will be sure they read your compliments-thank you! We hope we are able to welcome you back...

Reviewed 1 week ago NEW

Not only does this hotel have many issues, it is located on a very sketchy, dirty street. However, the location itself is handy as it is a very short walk to both Penn Station and the Herald Square subway stops. It is also very close to shopping and food. To start, the secondary lock on the door would not lock....

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Helpful?
Thank Luna1224
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for sharing your feedback on your recent stay with us. I am very disappointed to learn of the challenges you experienced while staying with us. Please do not hesitate to be in contact if you would like to discuss further at nalini.sullivan@hyatt.com Nalini Sullivan General Manager

Ft Lauderdale, United States
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Thank johnkI6590JK
NaliniSullivan, Manager at Hyatt Herald Square New York, responded to this review

Baltimore
Reviewed 1 week ago

What can I say...after almost one year of being engaged, we still remember June 4th, 2016 just like it was yesterday! Jordan, the Director of Food and Beverage, was absolutely fantastic! He was the most helpful and down to earth manager I've ever worked with. He made my proposal to my beautiful fiance and soon to be wife magnificent. When...

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Helpful?
Thank Aym5047
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking the time review our hotel! We are delighted you enjoyed your stay and hope to see you again soon! Nalini Sullivan General Manager

Orlando, United States
Reviewed 1 week ago

The staff truly cared about me! Very unusual in NYC.....Check in and check out were flawless. Nicest room I have ever had in NYC. Central location a few blocks from Penn Station. Easy walk to Jacob Javits. Highly recommend this hotel!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank N2230NUdouglasc
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for your kind feedback! Our team was very thrilled to read your review. We are delighted you enjoyed our warm hospitality and convenient location. Hope to see you again soon! Nalini Sullivan General Manager

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04/06/2017 05/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Concierge
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping city views and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more   less 

Additional Information about Hyatt Herald Square New York

Address: 30 W 31st Street, New York City, NY 10001-4403
Region: United States > New York > New York City > Midtown
Price Range: $306 - $686 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Herald Square New York 3.5*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hyatt Hotels Corporation, Orbitz, Travelocity, Hotels.com, Hotwire, Priceline, Cheap Tickets, Cancelon, TripOnline SA, HotelsClick and getaroom.com so you can book your Hyatt Herald Square New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#89 Romantic Hotel in New York City
#121 Family Hotel in New York City
#149 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Herald Square New York staff and other travellers.
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Questions? Get answers from Hyatt Herald Square New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor, and pay for the Empire State view.”
  • Type art: Room number.
  • Type art: Wood type-inspired sculpture in the room. Compositors would have look at this upside d
RogerB149, 20 May 2017 | Read review
“Amazing rooftop view in NYC”
Aym5047, 13 May 2017 | Read review
“Honestly, all the rooms I have stayed in here have been excellent.”
536caseyd, 28 Apr 2017 | Read review
“If Hyatt does not offer a reasonable rate, check Expedia and other online hotel booking sites.”
GlennY919, 27 Mar 2017 | Read review
“There is a rooftop deck with a beautiful view of Empire State building-go up, especially at night!”
getupdosomething, 14 Mar 2017 | Read review
5 of 5
Booking.com
US$169* /night
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Expedia.comUS$169
Hyatt.comUS$169
PricelineUS$169
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Prices are for 1 room, 2 adults
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