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Hyatt Herald Square New York

1,035 reviews
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Traveller (301)
Room & Suite (99)
Dining (38)
Overview
  • Excellent52%
  • Very good31%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Suites
3.5 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,035)Write a Review
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1 - 5 of 865 reviews
Reviewed 3 days ago

We traveled here to see the dog show and the location was great! Our room was a little small for the 4 of us, but nicely appointed with a view of the Empire State Building. The staff was great, and we enjoyed the breakfast options...More

Thank Gail G
Reviewed 1 week ago via mobile

Hyatt Herald Square is right off Broadway. It is a decent walk to Time Square. The hotel is clean and efficient. It is comfortable and has everything you need when you are on the road. It is right next to Korean Town. If you like...More

Thank chhoisham
Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 3 days ago

Thank you for taking the time to provide us feedback of your recent stay at The Hyatt Herald Square Hotel. Our central location is amazing and glad you agree! We hope you keep us in mind during your next visit to NYC! Nalini Sullivan General...More

Reviewed 2 weeks ago via mobile

Stayed here for 5 nights and enjoyed the entire stay with no negative points. Initially we were greeted by Christina who was very welcoming and kindly upgraded our room free of charge. The room was well equipped, with the comfiest bed I've ever slept in....More

Thank mrtomo3
Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 3 days ago

Thank you for sharing your FIVE bubble feedback on your recent stay at The Hyatt Herald Square Hotel! We are delighted you enjoyed our hotel, its location and our warm hospitality. We appreciate you taking the time to share your experience and hope you keep...More

Reviewed 2 weeks ago

This was our fourth stay at a NY Hyatt and second at this hotel. The service has gone downhill. Two requests for towels were ignored. The room was very cold though the thermostat was set high. At our prior stay at an Andaz we noticed...More

Review collected in partnership with Hyatt Hotels
1  Thank josephkY8853LB
Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 2 weeks ago

Thank you for sharing your feedback on your recent stay at our hotel. I am disappointed to learn you did not experience the positive and warm hospitality we are know for. Please accept my sincere apology for the lack of follow through on your request...More

Reviewed 4 weeks ago

Hotel was excellent! Price was reasonable, food was very good, and customer service at the front desk was excellent and they were very nice and accomodating! Location in the city was also decent. Definitely will go back!More

2  Thank Brian G
Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 4 weeks ago

Thank you for sharing your FIVE bubble review with us! We are delighted you enjoyed our hotel and amazing staff. Your kind words mean the world to us and we appreciate you noticing the wonderful hospitality our team offers! We look forward to your return!...More

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123456173
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room Service
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$160 - US$478 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#69 Family Hotel in New York City
#86 Romantic Hotel in New York City
#144 Business Hotel in New York City
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$160 - US$478 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#69 Family Hotel in New York City
#86 Romantic Hotel in New York City
#144 Business Hotel in New York City
Room types
Non-Smoking Rooms, Suites
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Traveller (301)
Room & Suite (99)
Dining (38)
Amenities (9)
Family and Play Areas (2)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Laura C
29 January 2018|
AnswerShow all 2 answers
Response from Alessandra V | Reviewed this property |
Hi, there are some hangers, but I don’t remember of so many drawers in the room.
0
Votes
Laura C
25 January 2018|
AnswerShow all 6 answers
Response from Richard A | Reviewed this property |
I wasn’t concerned about my personal safety. It’s true that there’s not security at the door. The elevator requires confirmation by your room key to get past the lobby. I travel to New York a lot and don’t consider this a... More
1
Vote
jdftraveller125
2 August 2017|
AnswerShow all 2 answers
Response from wande28 | Reviewed this property |
Yes , they will also take a holding fee of $250 from the credit card , in case you order anything at the hotel. This refundable if you do not take anything . my advise would be to give the cash as it is a quicker refund... More
0
Votes
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12345610
Room Tips
"Pay for the NYC view although it's extra"
Read review
"There's about 4-6 rooms on each floor so it's definitely more intimate"
Read review
"City View."
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"Ask for an high floor"
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