We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hyatt Herald Square New York

Booking.comUS$169*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Hyatt Herald Square New York
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

863 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hyatt Herald Square New York
See the most recent reviews
Showing 736: English reviews
Ft Lauderdale, United States
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
 Report
Helpful?
Thank johnkI6590JK
NaliniSullivan, Manager at Hyatt Herald Square New York, responded to this review

Baltimore
Reviewed 2 weeks ago

What can I say...after almost one year of being engaged, we still remember June 4th, 2016 just like it was yesterday! Jordan, the Director of Food and Beverage, was absolutely fantastic! He was the most helpful and down to earth manager I've ever worked with. He made my proposal to my beautiful fiance and soon to be wife magnificent. When...

 Report
Helpful?
Thank Aym5047
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking the time review our hotel! We are delighted you enjoyed your stay and hope to see you again soon! Nalini Sullivan General Manager

Orlando, United States
Reviewed 2 weeks ago

The staff truly cared about me! Very unusual in NYC.....Check in and check out were flawless. Nicest room I have ever had in NYC. Central location a few blocks from Penn Station. Easy walk to Jacob Javits. Highly recommend this hotel!

Review collected in partnership with Hyatt Hotels
 Report
Helpful?
Thank N2230NUdouglasc
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for your kind feedback! Our team was very thrilled to read your review. We are delighted you enjoyed our warm hospitality and convenient location. Hope to see you again soon! Nalini Sullivan General Manager

Scotland uk
Reviewed 3 weeks ago

Well appointed bedroom, very clean and tidy. Comfortable beds.No complaints at all. Would recommend. Handy for all amenities. Helpful, polite staff who obviously liked working there. We were on the 8th floor and it was fairly quiet. We had a room close to the lift so the only thing I'd suggest is other rooms would be quieter as you would...

 Report
Helpful?
Thank funkymonkie8
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for the great review! Your kind words are much appreciated and motivate us tremendously. We are thrilled you enjoyed staying with us and look forward to your return. Sincerely, Nalini Sullivan General Manager

Sacramento, California
Reviewed 3 weeks ago

Not what I've come to expect from Hyatt. Hotel has a small boutique feel but it's not modern. Limited restaurant and bar. Small room. Uncomfortable bed. Not the type you feel rested on after you wake up.

Review collected in partnership with Hyatt Hotels
 Report
Helpful?
Thank Photoopp
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for sharing your recent experience at our hotel. I am terribly disappointed you did not have the same positive experience that so many of our guests have had. Please accept my sincere apology for the inconsistency, I appreciate you taking the time to let us know of the challenges encountered and would love to discuss further. I will...

Costa Mesa, California
Reviewed 4 weeks ago

Wonderful expereince (again) staying here - As a loyal Hyatt member and consistent traveler for work, I'm always careful to make sure my hotel is a "home away from home" - this hotel has never dissapointed. From the moment you check in, everyone is so friendly and accomodating, always saying hello and genuinely interested in making sure your stay with...

 Report
Helpful?
Thank Casey D
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for sharing your experience at The Hyatt Herald Square! I I am delighted you enjoyed the wonderful and caring hospitality our team offers-we appreciate you noticing how hard they work to ensure our guests comfort. We are so very lucky to have Paola as a member of our team! We look forward to welcoming you back upon your...

Dallas, United States
Reviewed 4 weeks ago

Stayed at Hyatt Herald Square this week - staff and location are EXCELLENT. The staff really cared about my well-being, inquiring about my every need, providing directions (especially shopping), and they provided top-notch service! Everyone really made me feel like I was at home.

Review collected in partnership with Hyatt Hotels
 Report
Helpful?
Thank douglash501
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking a moment to write such a wonderful review of your experience with us here at the Hyatt Herald Square New York. We sincerely appreciate you mentioning the caring service offered to you by our amazing team of hospitality professionals. We hope that you will join us again upon your next visit to NYC. Please do not...

Atlanta
Reviewed 4 weeks ago

Nice clean hotel. The only reason it doesn't get a 5 star is because 1 of the elevators was broken causing lines to get on. Then since it was so crowded on the elevator from the lobby, you couldn't get on on the floor stops. The hotel compensated us well for the inconvenience with free cocktail hour wine and morning...

 Report
Helpful?
Thank havefuntoday14
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for the great review! Your kind words are much appreciated and motivate us tremendously. We are glad you enjoyed the amenities offered for compensation of the inconvenience of our elevator challenges. We are thrilled you enjoyed staying with us and look forward to your return. Sincerely, Nalini Sullivan General Manager

Tampa, United States
Reviewed 4 weeks ago

Review collected in partnership with Hyatt Hotels
 Report
Helpful?
Thank thomasjohns139
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Reviewed 4 weeks ago

Great hotel with a "dream team" of staff! Keep up the good work ;) From the check in to the check out everything was super. The hotel is very central, very cosy and trendy. Will return for sure in future visits to New York.

Review collected in partnership with Hyatt Hotels
 Report
Helpful?
Thank pedromP9766ZY
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking a moment to write such a wonderful review of your experience with us here at the Hyatt Herald Square New York. It was a delight to read how much you enjoyed the caring service our team provides. We hope that you will join us again in the future as we look forward to your return. Nalini...

372 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (249)
Viewed
Room/Suite (31)
Viewed
Hotel & Grounds (36)
Viewed
Bathroom (7)
Viewed
Dining (6)
Viewed
View from Room (22)
Viewed
Family/Play Areas (2)
Viewed
Other (145)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (102)
Viewed
Amenities (9)
Viewed
Dining (27)
Viewed
Standard Room (33)
Viewed
The Hotel (33)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Hotel & Grounds (4)
Viewed
Dining (3)
Viewed
Bathroom (2)
Viewed
Room/Suite (2)
Viewed
Other (10)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Hyatt Place New York Midtown South
Hyatt Place New York Midtown Sou...
#146 of 467 in New York City
1,791 reviews
Midtown
Hotel Chandler
Hotel Chandler
#124 of 467 in New York City
3,273 reviews
Midtown
Courtyard New York Manhattan/Herald Square
Courtyard New York Manhattan/Her...
#100 of 467 in New York City
720 reviews
Show Prices
Show Prices
Show Prices
Midtown
Best Western Premier Herald Square
Best Western Premier Herald Squa...
#101 of 467 in New York City
1,632 reviews
Chelsea
Courtyard New York Manhattan/Chelsea
Courtyard New York Manhattan/Che...
#121 of 467 in New York City
801 reviews
Midtown
Executive Hotel LeSoleil
Executive Hotel LeSoleil
#113 of 467 in New York City
671 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Concierge
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping city views and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more   less 

Additional Information about Hyatt Herald Square New York

Address: 30 W 31st Street, New York City, NY 10001-4403
Region: United States > New York > New York City > Midtown
Price Range: $299 - $682 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Herald Square New York 3.5*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Travelocity, Hotwire, Hotels.com, Orbitz, Expedia, Cheap Tickets, Priceline, Cancelon, TripOnline SA, HotelsClick and getaroom.com so you can book your Hyatt Herald Square New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#89 Romantic Hotel in New York City
#121 Family Hotel in New York City
#149 Business Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hyatt Herald Square New York staff and other travellers.
23 questions
Ask a question

See all questions (23)

Questions? Get answers from Hyatt Herald Square New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor, and pay for the Empire State view.”
  • Type art: Wood type-inspired sculpture in the room. Compositors would have look at this upside d
  • Type art: Room number.
RogerB149, 20 May 2017 | Read review
“Amazing rooftop view in NYC”
Aym5047, 13 May 2017 | Read review
“Honestly, all the rooms I have stayed in here have been excellent.”
536caseyd, 28 Apr 2017 | Read review
“If Hyatt does not offer a reasonable rate, check Expedia and other online hotel booking sites.”
GlennY919, 27 Mar 2017 | Read review
“There is a rooftop deck with a beautiful view of Empire State building-go up, especially at night!”
getupdosomething, 14 Mar 2017 | Read review
5 of 5
Booking.com
US$169* /night
View Deal
AMOMAUS$344
Hyatt.comUS$169
Expedia.comUS$169
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates