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Hyatt Herald Square New York

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720 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Herald Square New York
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Showing 608: English reviews
Sheffield, United Kingdom
Reviewed 12 June 2016 via mobile

We stayed at the hotel for a week at the end of May. Family of 4, 2 adults, an 8 year old and a 15 year old. First impressions of the hotel were excellent. The check in process was very good, Kaylin (the receptionist) was lovely, very efficient and friendly. He even sent a "bucket of beer" up to our...

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Helpful?
Thank cpjbo
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thanks for the amazing review! We're are glad you loved your stay and loved the views from our hotel! The rooftop is great for the views. I will be sure to let Koby know of your praise. Our staff love the internet based recognition. Thanks!

Philadelphia, Pennsylvania
Reviewed 11 June 2016

This was a utilitarian hotel. I would stay there again. But it was nothing special. I thought the bed and pillows were rather hard. I was in a room on the back of the hotel and there was no street noise. I got luck that there were no noisy neighbors in the hall way because you can hear everything through...

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Helpful?
Thank cle s
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you for the review. We apologize that your room was not as you booked and expected. I hope you will come back and give us another opportunity to wow you. Please do not hesitate to reach out to me either.

Hitchin, United Kingdom
Reviewed 10 June 2016

We ended up here for one night after our flight had been cancelled. It was near to the apratment we had been staying in so just booked it our of convenience more than anything. We arrived at the hotel much earlier than the check in time and really just expected to store our bags but the helpful guy on reception...

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Helpful?
Thank 813smurf
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for the review. We are glad you enjoyed your time. And we're thrilled you loved the rooftop. Be sure to come back soon!

Brockville, Canada
Reviewed 8 June 2016 via mobile

I've been to this hotel many times on business and I've always liked it. So when my wife and I came to NYC we decided to stay here again. The hotel does not disappoint. Rooms are comfortable up-scale contemporary and the staff is superb. The herald sq area has a real vibe and the roof top bar is great on...

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Helpful?
1Thank kickboy
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We are delighted to decided to come back and visit again! :-) We are thrilled you love it. Thank you so much for your feedback and can't wait to see you next time...

Paris, France
Reviewed 8 June 2016

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Helpful?
Thank Vianney C
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Toronto, Canada
Reviewed 8 June 2016

From the moment we arrived until the moment we left, it was an exceptional experience. At the front desk, Sarah Jean-Baptiste was warm, friendly, helpful and the ultimate professional. The hotel was meticulous and Raoul, our friendly and helpful doorman, gave us the best tips on places nearby to eat - all excellent choices. It was quaint and close to...

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Helpful?
Thank tishking1
Kyle W, Director of Rooms at Hyatt Herald Square New York, responded to this review

It's excellent hearing guests praising our staff. Thank you so much! Our staff thrive off of this positive feedback. Please be sure to come back soon. Check out our rooftop and bring some friends too!

Maryland
Reviewed 6 June 2016

Spent five nights at this hotel in March. From the moment I checked in, Kathia made me feel at home, and throughout the week, I found that all of the employees did the same. I wish I remembered the names, because I would mention them here, but one gentleman from room service and another in the lobby were particularly kind...

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Helpful?
Thank leeleebee
Kyle W, Director of Rooms at Hyatt Herald Square New York, responded to this review

We are glad you enjoyed your stay with us and loved the rooftop and views. Please do not hesitate to come back and bring your friends to the rooftop too!

Port of Spain, Trinidad and Tobago
Reviewed 6 June 2016

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Helpful?
Thank Tasha A
Kyle W, Director of Rooms at Hyatt Herald Square New York, responded to this review

London, United Kingdom
Reviewed 5 June 2016

We (family of 4) stayed here for 5 nights, we had one of the larger rooms with two queens beds although the room was smaller than we have had on previous visits to NY it was clean with a nice large walk in shower. It did take a while for us to locate the fridge (found it in the end,...

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Helpful?
Thank laneytop
Kyle W, Director of Rooms at Hyatt Herald Square New York, responded to this review

We are so glad you enjoyed your recent stay with us. Be sure to come back and visit us again soon and enjoy our roof top with amazing views of the city. I will be sure to relay the housekeeping concerns to the executive housekeeper. See you soon!

Gulf Breeze, Florida
Reviewed 3 June 2016

I stayed with my 15 year old daughter for 2 nights. The hotel staff (Paolao - Front Desk) and Raul D (guest relations) were very helpful with suggestions and directions. The room was small but comfortable for two people. Room 902 was quiet, had a great view of the Empire State Building and the air conditioning worked great. There was...

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Helpful?
Thank UDuckling
Kyle W, Director of Rooms at Hyatt Herald Square New York, responded to this review

Thank you so much for your wonderful feedback. We are delighted that you loved your stay with us. Our staff loves when they are recognized and I will make sure that they see your comments. See you soon!

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more   less 

Additional Information about Hyatt Herald Square New York

Address: 30 W 31st St # 32, New York City, NY 10001-4403
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $215 - $803 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Herald Square New York 4*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hyatt Hotels Corporation, Orbitz, Travelocity, Priceline, Odigeo and Jetsetter so you can book your Hyatt Herald Square New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#90 Romantic Hotel in New York City
#117 Luxury Hotel in New York City
#122 Family Hotel in New York City
#150 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Herald Square New York staff and other travellers.
17 questions
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Questions? Get answers from Hyatt Herald Square New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great view of downtown Manhattan.”
 of 5 bubbles trevora669, 8 Nov 2016 | Read review
“very expensive considering the offer that is very poor.”
 of 5 bubbles anmaberber, 28 Oct 2016 | Read review
“Ask for the view of the Empire State Building.”
 of 5 bubbles RogerSC02, 27 Oct 2016 | Read review
“great staff, small rooms, but clean and fantastic location.”
 of 5 bubbles jmoran4324, 11 Oct 2016 | Read review
“Great roof desk. Smaller, "homier" feel”
 of 5 bubbles 536caseyd, 10 Oct 2016 | Read review
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