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Hyatt Herald Square New York

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Hyatt Herald Square New York
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793 Reviews from our TripAdvisor Community

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Showing 672: English reviews
Chicago, Illinois
Reviewed 9 August 2016

The breakfast area staff are very pleasant and nice. The rooms are smallish but very cool and fun to stay in. The rooftop is a nice area to hang out (pricey drinks, but cool) Overall we found the stay to be nice because the staff is so pleasant - in doorways, elevators and just about everywhere. My 3 year old...

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Helpful?
Thank Freq_Traveler_101
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We are so thrilled you enjoyed your stay with us. We hope to see you come back to visit us again soon.

redlands california
Reviewed 6 August 2016

Hyatt Herald Square is an embarrassment to the Hyatt Brand. Easily the worst Hyatt breakfast experience ever including extremely late opening, mediocre food and virtually non-existent service. The hotel rooms are small with Spartan furnishings. Your Hyatt Diamond status means nothing at the front desk. Service is below Hyatt/Andaz standards of excellence. It would not surprise me to see this...

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1Thank jwwcpa
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We apologize that you did not enjoy your time with us. We will share your feedback around the hotel in hopes to improve some of the aspects you did not enjoy.

Reviewed 3 August 2016

Review collected in partnership with Hyatt Hotels
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Thank Sam T
Connecticut
Reviewed 1 August 2016

Review collected in partnership with Hyatt Hotels
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Thank Junie1273
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Nassau, New Providence Island
Reviewed 1 August 2016

Stayed one night there nice location nere empier state. Just some blocks from penn station easy to find. Frendly staf and good rooms. I had view of empire state building from my room. Will return when I goback.

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Thank Lordalfred1981
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you for the great review. We cannot wait to see you come back. Come share a drink on the rooftop as well!

Oakland, United States
Reviewed 31 July 2016 via mobile

I chose this hotel because I am a Hyatt member and I wanted to be within walking distance of Madison Square Garden. Rooms are on the small side, but it's NYC so I was expecting that. Decor is modern. There's not much room for storage, so pack light. I was disappointed that I didn't get a room with a view...

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Thank Suzette D
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you for the review. We appreciate all feedback we can get. We certainly will praise our staff for the customer service they did provide which is our strongest asset.

Atlanta
Reviewed 29 July 2016 via mobile

Most everything about this place is small, and not in a positive way. The rooms (I had a deluxe King) were small even by New York standards. No closet space, no counter space and no counter space in the bathroom. The joke of a desk will barely hold a laptop and the desk "chair" is a small ottoman. The towels...

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1Thank NumbersAtlanta
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We apologize you didn't enjoy our property or room features. We do try our hardest to provide the absolute best customer service possible.

Yonkers
Reviewed 28 July 2016

I stayed across the street at another hotel but visited this rooftop bar to get the night started. It's cozy but comfortable and the view of the city is beautiful. The drinks were good and the staff was very friendly.

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Thank Serenidad Q
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for coming over to share a drink with us. Be sure to come back again and bring some friends! We're open for everyone!

Reviewed 27 July 2016 via mobile

Stayed at this property for 3 nights. Check in was quick and efficient however room given was on the lowest floor and without any view, reason given was full occupancy. Reception staff was friendly though. There was one strip of metal on the floor that was dangerously protruding next to carpet border. This was brought to their attention as anyone...

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Thank Ajith N
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking the time to review our hotel and your recent experience. We value your feedback and we hope to see you again soon...

A TripAdvisor Member
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3 reviews
3 hotel reviews
Reviewed 27 July 2016 via mobile

I recently stayed at this hotel and must say I was pretty disappointed from a hotel with the name Hyatt attached to it. Now my issue isn't to do with room size as its a given when in Manhattan you'll be a touch cramped. It's a few things that let this place down. First housekeeping. After first night room wasn't...

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Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We sincerely apologize we didn't WOW you during your stay with us. I will be sure to share your experience with the housekeeping and Food & Beverage department. If you do decide to come back and visit us, please do not hesitate to reach out to me, so I may be sure to see to it that your stay is...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more   less 

Additional Information about Hyatt Herald Square New York

Address: 30 W 31st St # 32, New York City, NY 10001-4403
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $261 - $672 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Herald Square New York 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#90 Romantic Hotel in New York City
#122 Family Hotel in New York City
#122 Luxury Hotel in New York City
#150 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Herald Square New York staff and other travellers.
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Questions? Get answers from Hyatt Herald Square New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view of the Empire State Building! Higher up means less traffic noise.”
 of 5 bubbles 116lorrainem, 13 Feb 2017 | Read review
“Ask for a room on the upper floors with a city view”
 of 5 bubbles Mandie1, 20 Jan 2017 | Read review
“Tall and narrow building, and doors can be noisy--but quiet overall. Mostly people working or for business.”
 of 5 bubbles nleesanchez, 10 Jan 2017 | Read review
“1207 was nice - not much of a view”
 of 5 bubbles jay-c2012, 5 Jan 2017 | Read review
“Rooms to the backyard are quieter”
 of 5 bubbles merethem2016, 3 Jan 2017 | Read review
5 of 5