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About
#206 of 521 hotels in New York City
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Daily Mandatory Destination Charge will be added to the room rate and includes - premium guest internet access, daily $30 food and beverage credit for use in the hotel restaurants and bars, and bicycle rentals. Hilton New York Times Square is an upscale, landmark hotel that soars 44 stories above Manhattan. Located on famous 42nd Street, between 7th and 8th Avenue in the heart of Times Square. Within a mile you'll find iconic New York sites such as The Empire State Building, Madison Square Garden, Rockefeller Center, and Radio City Music Hall. Offering 478 oversized guest rooms, 330-360 sq. ft., with sleek decor, spectacular panoramic views and high-end amenities. Restaurant Above overlooks Times Square and is open for breakfast. Additional hotel amenities include Pinnacle Bar & lounge, The Market, featuring grab-and-go options such as salads, sandwiches and light fare snacks. Room delivery is available via our Knock & Drop service. and 24-hour fitness center. The hotel is 100 percent non-smoking. The hotel allows pets under 75 lbs. There is 24-hour security on-site.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
24-hour security
Baggage storage
24-hour front desk
Restaurant
Breakfast available
Breakfast buffet
Non-smoking hotel
ATM on site
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Safe
Refrigerator
Flatscreen TV
Bath / shower
Telephone
Iron
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
529Restaurantswithin 0.5 km
236Attractionswithin 0.5 km
Contact
234 West 42nd Street, New York City, NY 10036
Getting there
42nd St – Port Authority Bus TerminalNew York City Subway2 min
Times SquareNew York City Subway3 min
Car HireSee all New York City car hire
8393Reviews329Q+A100Room tips
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The cleanest, most friendly staff, big rooms, smells like a spa! Valet service! No looking for parking and dragging your luggage through the streets! I could not ask for a better hotel. They were closed for the pandemic ( smart) so glad they are back!!! Wouldn’t stay anywhere else. The staff is amazing! Never an unhappy face in this hotel! The beds are so cozy! Don’t miss out on this gem located in the perfect spot! Our go to hotel whenever we are in NYC. A vacation In itself. The staff is so amazing. Did I mention the beautiful smell??? Walk in, smells like a spa! Love love love and I bet you will too!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hilton NY Times Square Management, Owner at Hilton New York Times Square
Responded yesterday
Thank you so much for taking the time to share with us this incredible review, 05ittybitty. It is wonderful to hear that our amazing team, well-appointed, clean, and spacious guestrooms, and valet service made for a wonderful experience. We’re delighted that you enjoyed our prime location in Times Square and that you found our guest beds to be comfortable and cozy. Thank you for the compliments regarding our hotel scent. We look forward to your return to Hilton New York Times Square for another exceptional experience. Thank you for your feedback, Matthew Waller Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved the location of this Hotel. All of the staff was welcoming and always greeted us. The rooms are very spacious-I loved that they also have a refrigerator. One major plus, the water for the shower is super hot!!!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hilton NY Times Square Management, Owner at Hilton New York Times Square
Responded yesterday
Thank you so much for providing us with this amazing review, kimberlystokessmith. It is wonderful to hear that you enjoyed our prime location in Times Square and that our team welcomed you with a genuines sense of hospitality. We’re also delighted that our spacious guestrooms equipped with a refrigerator contributed to an all around wonderful stay. We look forward to welcoming you back soon for another memorable stay at Hilton New York Times Square. Thank you for your feedback, Matthew Waller Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kennedy C wrote a review 13 Jan
Great hotel and a great and easy location to get to everything! The beds we’re comfortable. Even better service, especially from Robert! Made us feel so welcomed, he was the best! We had a great experience.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hilton NY Times Square Management, Owner at Hilton New York Times Square
Responded 1 week ago
Kennedy C., thank you for providing us with this great five star review. It is wonderful to hear that you found our well-appointed guestrooms comfortable and that our team’s service was great too. We will be sure to pass on your compliments to Robert. We hope to welcome you back to Hilton New York Times Square for another memorable stay. Thank you for your feedback, Matthew Waller Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were on Christmas vacation in DC and decided to visit times square for a couple days and stayed at the Hilton Times Square. I’m so glad we did because not only was the location amazing but the staff was exceptional. Every one of the staff members that we came into contact with were extremely friendly and helpful with a special mention of Raquel Woods, the front desk clerk, she was AWESOME. Raquel was a very pleasant start to our short visit, she was very personable and welcoming, it felt like and interaction between long time friends. She went over and beyond to make sure that we had a great experience and I am so thankful because that initial pleasant interaction set the tone for our trip 😊. Now my only issue which isn’t really a major issue but I would recommend maybe just doing some modern room decor and fixture upgrades. Overall the room was very clean but I feel for the amazing location and the Hilton brand itself, the rooms could look a little more modern and use some minor cosmetic changes. Thanks to our amazing front desk clerk, Raquel, we got an Empire State view and I loved it. I wanted more of a NYC skyline view because we were going to be walking up and down Times Square and that was enough of seeing it for me, so she recommended it and we were happy with it. Raquel and the other staff were so amazing that I would definitely stay here again and we’re actually already planning another visit.…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hilton NY Times Square Management, Owner at Hilton New York Times Square
Responded 2 weeks ago
Thank you so much for taking the time to leave this thoughtful review, Eleni K. We’re delighted you chose Hilton New York Times Square for your holiday vacation to New York City. It is wonderful to read that you enjoyed our prime location in the heart of Times Square and that our team provided excellent service and hospitality. Thank you for sharing your experience with our team member, Raquel Woods. We’re thrilled she was able to place you in a guest room with a stunning view of the Empire State Building. We will certainly be sure to pass on your kind words with her. We do apologize that the decor and fixtures did not meet your expectations, but we’re glad to see your overall experience was memorable. We look forward to your return. Thank you for your feedback, Matthew Waller Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying at this hotel was a letdown and I feel like there was some unethical actions by the hotel. My room was downgrade when I checked in, yet I still charge for the view, and then to charge me an additional ½ night rate for a late check out. I tired talking to the staff who would not provide answers or even offer to help me and they were not the friendliest bunch. There was no manager available to speak to at any time. I booked a one-night stay at the Hilton Times Square and I booked a 2 queen bed time square view. I don’t normally stay at the Hilton properties, so I called the hotel and asked about a late check out. They confirmed there would be a small fee as I was requesting a 4pm check out, and I said that was fine. I explained I would be booking a tour in New York that ended midafternoon so I needed the late check out. I was advised it was “noted” on my reservation but to also to confirm this required the night before arrival. I did that by confirming again before arriving, by communicating in the app, and was told to mention it again at check in. I also selected my room in the app at this point. When I mentioned it again at check in, I was advised that the “small fee” (approx. $25 to $30) had now been changed to $200. I was shocked. I asked why it had changed and I was told the hotel was sold out so they could charge more. When I mentioned that was not what I had spoken about on the phone and app, I was told I could try to come back later and see a manager, but they rate changed so the fee changed and they could not help me. I finished check and went to my time square view room – only to see the view was the back and tops of other buildings. No view. It was also not the room I selected. I went back down waiting in the line again, and asked for the correct room. I showed my reservation and the room I selected. The front desk clerk look it up, said they “saw what happened”, and I was out of luck there were no more rooms. I asked what happened, I booked the time square deluxe room and this was a standard room with no view. I noted that I was not advised at any time of this change, my rate for the view did not change, they did into even mentioned I was downgraded when I checked in. She just stared at me – NO explination at all, not even an apology and I was told again there was nothing I could do. I think because I booked this so far in advance they choose to get a higher rate for the room I booked, and bumped me out of it. I guess the the best price guarantee does not mentioned you can book for a good price but you can be bumped if someone else I willing to pay more. So at this point I am beyond frustrated, this situation reminding me why I should not have bothered with my attempt to come back to the Hilton properties. No one would help, there was “no manager available to speak with” and the front desk just kept telling me there is nothing that can be done. Profit above customers and service is not required. Later that evening after the shift changed, I tried again. I was able to speak to a different person who still refused to tell me what happened. I was still not able to speak to a manager, but this person at least spoke to manager, and they would not refund the difference in the room, however they would allow me to check out at 3pm. Still not what I needed, but closer. “A note for the late check out was made on my file”. The next day I went to breakfast ($41USD for the same muffins and powered egg breakfast you could get for free at any Best Western – skip the breakfast it is NOT worth it) and we went to our tour. I had to leave the tour early to make it back before 3pm, which I did, only to find I had been locked out of my room. All of my items still inside. I had to go back down to the front, wait for over 30 minutes to be helped (now putting me past 3pm), to be told “oh ok” and the key to be activated again. I rushed back and ended my tour early, and they didn’t even bother to keep my key active; and by the time I got everything sorted out and checked out it was 4pm anyway. I did not have to cut my tour short. I waiting in line again to get my invoice as I did not get an email copy and with the unethical actions from the hotel so far, I needed to make sure I was not charged. After waiting again I was advised there is no paper and they could not give me a bill. Again, alarms bells for being unethical – why can I not have a bill? I said I would not leave without proof of what I was changed so I had to wait for them to send it to me by email. The hassle, unethical practices, and the unhelpful attitude are not worth the location. There are many other options in the same area and I would advise anyone to find another hotel chain.…
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Date of stay: December 2022
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Room Tip: Check your bill
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hilton NY Times Square Management, Owner at Hilton New York Times Square
Responded 2 weeks ago
Thank you, S c, for taking time to share your experience with us. We are sorry to hear you did not have a five star stay, as we strive to provide the very best service for each and every guest. Our late check out fees do fluctuate and are a percentage off our days’ rate. We would welcome the opportunity to make this right with you and if you are interested in discussing further, we can be reached by way of email at NYCTS_FO@hilton.com. Thank you for your feedback, Matthew Waller Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a Hilton diamond members, my wife and I decided to stay at this hotel for our NYC New Year weekend. The hotel was extremely crowded we were not offered an upgraded room and although the room was clean and comfortable, the views from our room were a little dissapointing. The hotel has 6 elevators and 2 were out of order so everyday was a struggle to go down from the 31st floor down to the lobby. The hotel is offering an $18 daily credit for breakfast but the breakfast buffet has 2 different prices: $18 for a continental cold option or $41 for everything both cold and hot options which include eggs or omelettes. Both me and my wife were offered the breakfast credit ($36.00) but we both wanted omelettes and pancakes so the bill for daily breakfast was a wooping $95-36=$59 with tip and tax included (Thanks Hilton!!!)…
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hilton NY Times Square Management, Owner at Hilton New York Times Square
Responded 3 weeks ago
Thank you, _crillo911 for taking the time to share your experience. As a Hilton Honors Diamond member, we place high value in your feedback. We are sorry to hear you did not have a five star stay, as we strive to provide the very best service for each and every guest. If you would like to discuss the elevators and your breakfast experience further, we would welcome the opportunity to continue the conversation by way of email and can be reached at NYCTS_FO@hilton.com. Thank you for your feedback, Matthew Waller Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Three of the six elevators are working. There is a sign on the non-working elevators that states they are not working because of a needed "software update"; however, there are people working on the elevators with impact drills early in the morning. The elevators appear to be actually under construction. Wait times for an elevator are long. If you are on a lower floor it will be even longer, as any elevator that stops will be full already. Other than the elevator situation, the hotel is clean and well located to Times Square.
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Date of stay: January 2023
Value
Location
Service
Room Tip: If waiting for an elevator forever is an issue for you, then you may want to look elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hilton NY Times Square Management, Owner at Hilton New York Times Square
Responded 3 weeks ago
Ceth C, thank you for sharing with us your experience and feedback. We strive to provide the very best service for each and every guest and are sorry that the elevators lead to longer wait times and construction noises. We are, however, delighted to read that you enjoyed our prime location in Times Square and well-appointed guestrooms. We hope to welcome you back to Hilton New York Times Square for an improved experience in the future. Thank you for your feedback, Matthew Waller Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room OK itself. Clean. Only 1 elevator from the ground to lobby. 6 elevators to your room and 3 arent working. It takes a very long time to check in and get breakfast. Not staffed well. Had issues with being overbilled and it is impossible to get in touch with anyone. Billing person doesnt answer their phone and you cant leave a voicemail. Its not worth staying here.
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Date of stay: December 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hilton NY Times Square Management, Owner at Hilton New York Times Square
Responded 3 weeks ago
Thank you, goldg2023, for taking the time to share your feedback with us. We are sorry to hear you did not have a five star stay, as we strive to provide the very best service for each and every guest. We understand that the inconveniences you experienced did not make for a memorable stay. We would welcome the opportunity to discuss this further and can be reached at NYCTS_FO@hilton.com. Thank you for your feedback, Matthew Waller Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location was convenient, complimentary breakfast was delicious, they even accommodated early check in. The room was clean and staffs were friendly. Would like to come back and stay here again! Thank you!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hilton NY Times Square Management, Owner at Hilton New York Times Square
Responded 3 weeks ago
Thank you so much for taking the time to provide us with this amazing review and five star rating, kathylee439. We’re delighted to hear you enjoyed our prime location in Times Square and your breakfast at our on-site dining concept, Restaurant Above. It brings us joy to read that your well-appointed guestroom was clean and that our team provided excellent guest services. We look forward to welcoming you back for another memorable stay at the Hilton New York Times Square. Thank you for your feedback, Matthew Waller Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location for Time Square but absolutely NOTHING about this property is worthy of the Hilton name. There are 2.5 elevators working for a 40+ story hotel including the staff using them for housekeeping etc. The elevators are being renovated on the (other side 3 additional ) but the contractors said the Hilton should have done the Reno two years ago when the property was shut down for Covid and did not. Not sure if they know their address but to have 2.5 elevators for a sold out property over new years is unacceptable. The breakfast lines are even worse and made us leave every time rather than deal with the bs. Like I said, don’t waste your time until the Reno’s are done months from now. Also calling this a new hotel should be against the law. It’s either extremely worn in a few months of being open or an old building new name with no updates at all. Wallpaper is torn and peeling, stains everywhere, carpet ripped in the rooms etc. Just not at all worth the price or the name.…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Hilton NY Times Square Management, Owner at Hilton New York Times Square
Responded 3 weeks ago
Thank you, kari353, for taking the time to share your experience with us. We are sorry to hear you did not have a five star stay, as we strive to provide the very best service for each and every guest. We completely understand that the lack of available elevators and long breakfast lines hindered your stay. If you would like to discuss these issues further, we welcome the opportunity to continue this conversation by way of email and can be reached at NYCT_FO@hilton.com. Thank you again for taking the time to share. Thank you for your feedback, Matthew Waller Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$203 - US$408 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton times square hotel new york city, hilton hotel times square, hilton new york city, new york city hilton
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Hudson Yards / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
478
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Claim Your ListingHILTON NEW YORK TIMES SQUARE (S̶$̶3̶1̶5̶) S$200: UPDATED 2023 Hotel Reviews, Price Comparison and 3,006 Photos (New York City) - Tripadvisor
Frequently Asked Questions about Hilton New York Times Square
Which popular attractions are close to Hilton New York Times Square?
Nearby attractions include Bryant Park (0.4 km), Broadway (0.3 km), and Times Square (0.4 km).
What are some of the property amenities at Hilton New York Times Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Hilton New York Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton New York Times Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton New York Times Square?
Yes, valet parking is available to guests.
What are some restaurants close to Hilton New York Times Square?
Conveniently located restaurants include Los Tacos No. 1, Dos Caminos, and IL Punto Ristorante.
Are there opportunities to exercise at Hilton New York Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton New York Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton New York Times Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hilton New York Times Square?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton New York Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.4 km), World Trade Center Memorial Foundation (5.4 km), and Hamilton Park (2.8 km).