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Hilton Times Square

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Hilton Times Square
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6,172 Reviews from our TripAdvisor Community

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Showing 5,388: English reviews
Evanston, Illinois
Reviewed 15 April 2015 via mobile

I travel for business regularly and stay at Hiltons all over New York. I have never experienced the customer service that I have received at Hilton Times Square. In particular, Raquel Ortiz in guest services has gone above and beyond to ensure every visit is comfortable. On top of the service the hotel is clean and the rooms are spacious...

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Helpful?
6Thank ann c
Lynell L, Manager at Hilton Times Square, responded to this review

Dear Ann C, We are absolutely thrilled your experience was so positive. The dedicated actions of our team members really embody our commitment to customer service and we couldn't be more proud of their individual efforts to ensure your stay was beyond your expectations. We'll make sure Raquel is aware of how happy you were with the service provided and...

Arlington, Virginia
Reviewed 15 April 2015

great property. very nice rooms. staff very helpful. particularly convenient if you arrive by Amtrak (walkable from train station with rolling luggage), attending an event at Javits Center (also walkable) or enjoying Times Square and theater district. Ami at check-in was great. Very helpful, efficient and friendly. What a great way to be greeted after a long day of travel!

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Helpful?
7Thank Neil S
Lynell L, Manager at Hilton Times Square, responded to this review

Dear Neil S, We are excited to learn of your wonderful stay with us! Glad you enjoyed our services and property. Thank you for your comments and feedback. They are very much appreciated. We look forward to welcoming you back again! Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Melbourne, Australia
Reviewed 15 April 2015

We stayed at the Hilton Times Square for 6 nights in a Queen Size room. The location of the hotel is excellent, in the between 7th and 8th avenue on 42nd street. There are several subway entrances within a block of the hotel which gives you access to all rail lines through Manhattan. Times Square itself is half a block...

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Helpful?
6Thank LSC63
Lynell L, Manager at Hilton Times Square, responded to this review

Dear LSC63, We are thrilled to learn of your wonderful stay with us! We are happy to know you enjoyed our services, accommodations and central location. We look forward to welcoming you back again! Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Reviewed 14 April 2015

We had a 4 night break over Easter. Booked an executive room stayed on 43rd floor, amazing views and very spacious room. All the staff were very helpful and friendly and nothing was too much trouble. The location was perfect right in Times Square but once in the hotel it was an oasis of calm. Would definitely stay again and...

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Helpful?
7Thank A R
Lynell L, Manager at Hilton Times Square, responded to this review

Dear A R, Thank you for choosing the Hilton Times Square for your recent trip to New York City. It brings us such pleasure to see that you enjoyed your stay and we thank you for sharing the experience with the TripAdvisor community. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Massachusetts
Reviewed 13 April 2015

I had a great romantic getaway at the Hilton after the Marriott Marquis messed up a reservation. The rooms were great and the view of Times Square was breathtaking. I'd highly recommend this hotel to anyone traveling in that area.

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Helpful?
7Thank Ryan C
Lynell L, Manager at Hilton Times Square, responded to this review

Dear Ryan C, Thank you for the review and recommendation on TripAdvisor. We look forward to your return for a future stay. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Toronto, Canada
Reviewed 13 April 2015

This was my second stay at The Hilton in the last five months. The rooms are large, comfortable and extremely clean with killer views. While I wouldn't mind an additional arm chair in the King rooms, this is more of a quibble. What makes the hotel unusual for New York is the downright friendliness of all of the staff that...

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Helpful?
8Thank Peter F
Lynell L, Manager at Hilton Times Square, responded to this review

Dear Peter F, I would like to take this moment to thank you for your gracious review and for being our guest. We do appreciate you taking the time to share your experience and to know we met your expectations. Thank you also for your kind words about Martina, who takes great pride in offering our guests excellent service. We...

Charlotte, United States
Reviewed 13 April 2015

Price for hotel was very reasonable. Location is great. All of the staff was very friendly. Rooms were bigger than we had hoped they would be. Would recommend the hotel. Stayed here with my family and the rooms were plenty big. Only downside was no concierge on staff the days we were there.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
5Thank Michael Z
Lynell L, Manager at Hilton Times Square, responded to this review

Dear Michael Z, Thank you for your feedback. We are very happy that you enjoyed your stay with us and hope to see you soon. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Cincinnati, Ohio
Reviewed 13 April 2015

This hotel is in a prime location in Times Square with a lot of restaurants & attractions nearby. Subway just a few steps from the hotel. It is a very crowded area so be prepared when you are leaving the hotel even to grab lunch it will be very crowded since around the hotel. Definitely not an area for a...

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Helpful?
2Thank Amanda R
Lynell L, Manager at Hilton Times Square, responded to this review

Dear Amanda R, Thank you for choosing us for your travel needs. It brings us such pleasure to see that you enjoyed your stay and we thank you for sharing the experience with the TripAdvisor community. We look forward to welcoming you back in the future. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

County Cork, Ireland
Reviewed 12 April 2015

Just back from an Easter Break for 7 days in this hotel and as it was my first visit to New York i was delighted we picked this hotel over the one my wife stayed at before as it was more than i could have wished for.The rooms are a very good size and as a family of four we...

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Helpful?
5Thank rochestown16
Lynell L, Manager at Hilton Times Square, responded to this review

Dear Rochestown16, Thank you for leaving us a review, and thank you for choosing to stay with us for such a special occasion! We are extremely pleased to hear how much you enjoyed your time with us. It's wonderful to know that you were able to take advantage of our fantastic location, and we're pleased that you enjoyed your stay....

New York City, New York
Reviewed 12 April 2015

The hotel and rooms are fairely nice The staff are ok and welcome but the charge of the internet is just outragous... i have been staying and a much cheaper hotels with free wifi so i don't really understand this tactic

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Helpful?
Thank yaron n
Lynell L, Manager at Hilton Times Square, responded to this review

Dear Yaron N, We at the Hilton Times Square want to first and foremost thank you for your posting such positive comments in regards to our hotel, rooms, and staff. Regarding the wifi, we are happy to provide rates that include bundled options on our website. Among these bundling options are rates that include either breakfast or wifi or both....

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 

Additional Information about Hilton Times Square

Address: 234 West 42nd Street, New York City, NY 10036-7215
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $243 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 460
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, TripOnline SA, Travelocity and Jetsetter so you can book your Hilton Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton
Hotel Style:
#32 Family Hotel in New York City
#36 Business Hotel in New York City
#47 Romantic Hotel in New York City
#78 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Times Square staff and other travellers.
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Questions? Get answers from Hilton Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with even numbers have views of the empire state building and statue of liberty.”
 of 5 bubbles AshleyAllison, 18 Jan 2017 | Read review
“Ask the front desk.”
  • 32/F
 of 5 bubbles HannahRose0828, 18 Jan 2017 | Read review
“Request away from ice machine, it is quite loud.”
 of 5 bubbles raquel_louise96, 14 Jan 2017 | Read review
“Ask for a hotel room with a city view - some of the views are awesome”
 of 5 bubbles DaraghH_13, 12 Jan 2017 | Read review
“ask for a high floor.”
 of 5 bubbles knrman, 11 Jan 2017 | Read review
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