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Hilton Times Square

7,196 reviews
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Traveller (2116)
Room & Suite (1206)
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Overview
  • Excellent60%
  • Very good30%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“times square”(1,780 reviews)
“raquel ortiz”(82 reviews)
“great location”(1,049 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from Hilton Times Square
Special Offer: Up to 20% Off!
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,196)Write a Review
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Traveller rating
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3,765
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451
147
112
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1,871 - 1,875 of 6,291 reviews
Reviewed 14 March 2016

Can't be the location but some of the services were average to below, but some of the staff were outstanding to bring the average up...Raquel Ortiz should be a manager to share her infectious customer oriented personality.. Her attention to detail coupled with her professionalism...More

Thank warreno721
Response from hiltontimess, Manager at Hilton Times SquareResponded 29 March 2016

Dear Warreno721, Thank you for taking the time to share feedback on your recent stay with us. Thank you for bringing your observations to my attention so we can continue to work on areas where we may have opportunity. I apologize that you did not...More

Reviewed 14 March 2016

Having stayed here over a dozen times I can say this hotel is not as good as it once was. Just checked in and given a room with marks on the stools and walls. I stay her normally once a month and always request a...More

2  Thank luischable
Response from hiltontimess, Manager at Hilton Times SquareResponded 29 March 2016

Dear Luischable, Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate our guests needs and continually work to...More

Reviewed 11 March 2016

My husband and I stayed here for 3 nights in Feb 2016. We primarily chose this hotel because of the location. Right smack in Times Square and a good middle point in Manhattan. It was only a few steps away to the closest subway station...More

4  Thank Diana C
Response from hiltontimess, Manager at Hilton Times SquareResponded 29 March 2016

Dear Diana C, Thank you for taking the time to write a review of our property and sharing with us your wonderful experience. We strive to provide exceptional customer service for all of our guests and it is very rewarding to know we were able...More

Reviewed 11 March 2016

I travel all the time, so I meet lots of hotel staff, I have not had the pleasure of meeting anyone who is better at making guests feel like they matter than Raquel at the front desk of the Hilton Times Square. Raquel handles it...More

7  Thank Richard W
Response from hiltontimess, Manager at Hilton Times SquareResponded 29 March 2016

Dear Richard W, We at the Hilton Times Square want to first and foremost thank you for your posting such positive comments in regards to your past stay. We appreciate your comments regarding Rachel as well. Thanks for giving us such a wonderful review! Lynell...More

Reviewed 9 March 2016

My family and I stayed here last weekend for four days. The staff were most welcoming, early check-in, free wifi as HHonors member. The room was quite large by NYC standards, bed was super comfy and our view of Times Square from the 36th floor...More

9  Thank frequentflyerMiami
Response from hiltontimess, Manager at Hilton Times SquareResponded 29 March 2016

Dear FrequentflyerMiami, We greatly appreciate the feedback. We are incredibly thrilled to learn you had such a pleasant visit with us recently. We are happy to hear we made you feel as comfortable as possible during your visit. We look forward to seeing you in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$184 - US$497 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Family Hotel in New York City
#35 Business Hotel in New York City
#47 Romantic Hotel in New York City
#97 Luxury Hotel in New York City
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$184 - US$497 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Family Hotel in New York City
#35 Business Hotel in New York City
#47 Romantic Hotel in New York City
#97 Luxury Hotel in New York City
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2116)
Room & Suite (1206)
Dining (90)
Pool & Beach (2)
Amenities (42)
Family and Play Areas (3)
Business Centre & Event Rooms (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
lbjohnson1
18 February 2018|
AnswerShow all 3 answers
Response from CtLinda | Reviewed this property |
There was plenty of room for three of us. There was a large dresser and a chair, and a night stand. I have stayed in very small rooms in NYC but this one was just fine. Lovely hotel, awesome view. I enjoyed it very much.
0
Votes
Koral B
12 February 2018|
Answer
Response from SSandFamily | Reviewed this property |
Not sure whether WiFi is free, if one is not a Hilton hhonors Gold or Diamond member. It has always been free for me through Hilton hhonors Diamond. There is always free WiFi in the reception/lobby area.
0
Votes
Koral B
12 February 2018|
AnswerShow all 4 answers
Response from Sarah G | Reviewed this property |
from what I can gather no you still have to pay
0
Votes
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Room Tips
"If you want a view ask for the 42nd street side, if you like it a little more quiet ask for 41st."
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"The higher the better (44 floors total). No noise and wonderful city views if you request the Empire State..."
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"Higher the floor the better!"
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"High floor rooms are quiet and offer the best views"
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