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Hotel Pennsylvania

Traveller (3453)
Room & Suite (1567)
  • Excellent7%
  • Very good16%
  • Average27%
  • Poor16%
  • Terrible34%
6 days ago
“A bed to sleep in at the end of the day, but nothing special.”
Air Conditioning
Non-Smoking Rooms
Wheelchair Access
2 Star Hotel
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1 Apr2 Apr
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,789)
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1 - 5 of 2,758 reviews
Reviewed today via mobile

I chaperoned a trip of high school students to NYC for 5 days and had the misfortune of staying in this hotel. Easily the worst experience with customer service I have had at a hotel and the quality of the room was substandard. The only...More

1  Thank Missy A
Hotel's Favourite
Reviewed 23 May 2017

I go to New York for a week every year to attend New York Comic Con (yes I am a nerd) and the last two years I have stayed here and will be again this year. The location is perfect for NYC and especially if...More

30  Thank James F
Response from Alfredo I, Front Office Manager at Hotel PennsylvaniaResponded 30 May 2017

Thank you so much for taking the time to share your experience with us. I am delighted to know that you enjoyed your stay at the New York Hotel Pennsylvania. We look forward to your next visit. Thank you for your business.

Reviewed yesterday

This hotel is disgusting*DO NOT BOOK HERE* Especially through a third party reservation. We booked through Hotels.com, so after waiting for 15 on line to check in they did not have the reservation. They then had us stand on another line for another 1/2 hour...More

1  Thank Maryann N
Reviewed yesterday via mobile

What a dump!! This hotel should be completely gutted and re built from the basement up Rude staff who found it an effort to communicate. Prices off on the scale Rooms were indescribable. Dirty, delapidated, falling apart. Not cleaned. Furniture broken, beds beyond old and...More

1  Thank Kathy H
Reviewed yesterday via mobile

Check-in took nearly 2 hours (huge line), must buy a ticket to store your luggage, b“breakfast” was a pastry, a 6 oz coffee and juice or water. Finally, 2 huge bugs greeted me when I woke up. Again? No.

Thank CHayes7757
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Top amenities
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Conference Facilities
Room amenities
Air Conditioning
Things to do
Price range
US$131 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Price range
US$131 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Add Photo Photos
Traveller (3453)
Room & Suite (1567)
Dining (17)
Pool & Beach (1)
Amenities (43)
Business Centre & Event Rooms (13)
Family and Play Areas (3)
Home to hundreds of art galleries, beautiful
brownstones, and one of New York’s newest and most
popular attractions, Chelsea is one of the city’s
jewels when it comes to neighbourhood life. The
contemporary art scene is an integral part of the
neighbourhood’s identity, with gallery openings almost
every night of the week and countless exhibits to
explore. As a longtime hub of gay culture in New York
Questions & Answers
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julie m
7 March 2018|
AnswerShow all 8 answers
Response from Dorcas A | Reviewed this property |
I think you get a partial refund when you cancel your booking. Concerning the taxes I am not sure about that but I think part of it should also be refunded
16 February 2018|
AnswerShow all 3 answers
Response from StevieBee48 |
Really is a place to avoid, unless it is considered beneficial to have a supply of cannabis under your bed as part of room service?
June M
7 February 2018|
AnswerShow all 10 answers
Response from Dan M | Reviewed this property |
My understanding is that SOME rooms have been renovated/updated. You have to request an updated room, apparently. I don't know what the price differential is for an updated room.
Room Tips
"No comment!!"
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"Don't stay there"
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"all the rooms are probably as gross as 411 was"
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"speak with the recepionist"
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