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W New York - Union Square

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W New York - Union Square
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1,444 Reviews from our TripAdvisor Community

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Showing 1,359: English reviews
Los Angeles, California
Reviewed 22 April 2014

Date of visit: Saturday, 19 April Location: right across Union Square. Of the 4 current W's in NYC, best location to bars of various neighborhoods, avoiding the touristy Times Square Looks: As you enter the main entrance, the party seeps out from the Living Room bar on your right. It's, as per usual for a W Hotel, dark and sexy....

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1Thank WheresDuy
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello WheresDuy, Thank you for taking the opportunity to write a review on your recent stay with us. Please accept my sincere my apologies for all the inconveniences you experienced with your visit. We here at W Hotels strive to provide our guests with the utmost in guest services. When you plan on returning to our hotel please reach out...

Baton Rouge, Louisiana
Reviewed 22 April 2014

The hotel definitely met standards of W hotels. We stayed for an extended weekend, and upon check in were given a great room with a fantastic view of the park. Although it was an upgraded room, we visited some other rooms and they held pretty good standards as well. The room layout was great (again, had a corner room with...

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Helpful?
Thank jleuenbe
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello jleuenbe, Thank you for taking the time to write about your recent experience with us. It is always nice to read such raving reviews on our hotel. I hope you had the opportunity to dine at Olive's or enjoy the Union Square Green Market right outside our building. I will share your wonderful comments with my team. If you...

Brooklyn, New York, United States
Reviewed 15 April 2014

you cant really go wrong with the w. this hotel is in a great location and the room was clean and comfortable. we stayed here on our wedding night and the front desk sent up a bottle of champagne, which was very nice.

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Thank Genevieve D
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Genevieve, Thank you so much for taking the time to write a review on our hotel. I am glad you had a wonderful stay at W New York Union Square during your wedding night. I will share the great comments with the members of my team. If I can be of any assistance with a future visit with us...

Lincolnton, North Carolina
Reviewed 15 April 2014

This was our first visit to a W Hotel and it was amazing. Friendly and helpful staff, excellent room service, wonderful location! A special thanks to Bill and the staff for making our amazing weekend wedding celebration with our son so wonderful!

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Helpful?
Thank Denise S
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Denise S, Thank you so much for taking the time to write and share your recent experience with us. It is always nice to read such a raving review on our hotel and our staff. I hope you had the opportunity to dine in Olive's and experience the Union Square Green Market. We look forward to your next visit....

Lugano, Switzerland
Reviewed 12 April 2014 via mobile

I love the W hotels but was expecting more. The rooms are ok, service is good, staff is friendly. The elevator is the worse part of all. Takes too much to go up and down. Room service and food was pretty good, and the location is also nice. But as I said not enough for a W!

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Helpful?
Thank Chris_Globe_Trottel
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Chris, Thank you for taking the time to write a review on our hotel. Please accept my sincere apologies for the inconveniences described in your review. I will share your feedback with my team. We appreciate you bringing this to our attention and look forward to your next visit with us. All the best, Gerald Tellez

San Francisco, CA
Reviewed 9 April 2014

As W's go, this one is a bit lacking. My key gripe is service. My expectations of New York City hotels are low to begin with; the W Union Square met those expectations. Generally disengaged staff, the Whatever Whenever desk really puts the "whatever" into the job (didn't even look away from the computer screen when I started talking!), and...

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Helpful?
Thank chuckymatt
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Chuckymatt, Thank you for taking the time to write a review on your recent stay with us. Please accept my sincere apologies for the service you recieved during yoru experience. We here at W Hotels always strive to provide our guests with the utmost in customer service. I will share your comments with the members of my team, and...

Minneapolis, Minnesota
Reviewed 9 April 2014

I've stayed in a number of W Hotels and this one certainly isn't the nicest or coolest one (W Santiago!), but the location can't be beat. You can walk to just about everything or a pretty short cab ride. The hotel itself is nice and clean, but doesn't have a ton of amenities (it does have a nice gym in...

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Helpful?
Thank Paul B
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Paul, Thank you for taking the time to write a review on W New York Union Square. We always appreciate when our guests write about our hotel. I hope you had to opportunity to visit our restaurant Olive's and were able to enjoy the Union Square Green Market. I will share your wonderful comments with my team. If I...

Chicago, Illinois
Reviewed 7 April 2014

I have always wanted to stay here at the W Union Square Hotel and finally got my wish! My husband and I stayed in a "Wonderful" size room and it was spacious and comfortable. My only gripe was that we could hear our neighbors talking in the middle of the night. Otherwise, we loved the amenities, enjoyed the free coffee...

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1Thank qtram
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Qtram- Thank you for taking the time to write a review on W New York Union Square. It is always nice to read such positive feedback about our hotel and team. Next time you visit with us please ask for a quiet corner room, if available. These corner rooms have less guest around them to cause any sort of...

Seattle, Washington
Reviewed 4 April 2014

My husband and I visit NYC annually and this was our first time staying at the W New York. We will definitely be back! The location is perfect, especially if you want to visit some of neighborhoods without the drama and hype of Midtown. The service is excellent; David Delvalle really attended to all our needs and was truly accommodating,...

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Helpful?
Thank Johanna W
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Johanna, Thank you for taking the time to write a review on W New York Union Square. It is always nice to hear such raving reviews on our hotel and staff. I will share your wonderful comments with David, our Welcome Ambassador. I am sure he will be thrilled to read such wonderful comments. I am glad David welcomed...

New York City, New York
Reviewed 1 April 2014

My husband and I stayed here while we were celebrating his birthday. I emailed ahead of time to let them know it was a special occasion and they gave us a great room upgrade, sent an amazing dessert platter to our room and gave my husband a little present. It was really fantastic. The room was spacious and clean. The...

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Helpful?
Thank Bigapplemama1
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello BigAppleMamma, Thank you so much for taking the time to write a reveiw on W New York Union Square. We always appreciate all of our guests feedback. I am glad you enjoyed your stay with us. I hope you had the opportunity to enjoy dinner at Olive's restaurant. If I can be of any assistance on an upcoming visit...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 

Additional Information about W New York - Union Square

Address: 201 Park Avenue South, New York City, NY 10003
Region: United States > New York > New York City
Price Range: $460 - $1,012 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Reservation Options:
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Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square
Hotel Style:
#55 Green Hotel in New York City
#106 Romantic Hotel in New York City
#109 Luxury Hotel in New York City
#158 Business Hotel in New York City
#176 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York - Union Square staff and other travellers.
7 questions
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Birmingham, United Kingdom
Cincinnati Ohio
over a year ago
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11 months ago
Baltimore, Maryland

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Questions? Get answers from W New York - Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 1202 had a nice view of Union Square with two double beds.”
MOBWestchesterNY, 22 Apr 2017 | Read review
“I really don't think you can go wrong with any of the rooms”
588ashleyy, 11 Apr 2017 | Read review
“Excellent bathroom facilities”
afrodiva2003, 4 Apr 2017 | Read review
“Corner room with king was awesome”
sttravels143, 29 Mar 2017 | Read review
“rooms ending -15 are nice and quiet”
SvenssonDE, 18 Mar 2017 | Read review
5 of 5