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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#68 of 520 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
Overlooking the corner of 27th and Broadway, our intimate 69 room boutique hotel puts you just steps from New York's most beloved attractions. Broadway shows, Macys/Herald Square, Empire State Building, Madison Square Garden, Madison Square Park, EATALY., Central Park and all NYC has to offer is just outside our door. Located in the heart of Manhattan in the NOMAD neighborhood, we offer a very convenient and central location with multiple subway lines within 1-3 blocks of the hotel. You are just 15 minutes away from anywhere you need or want to be . We offer large guestrooms (especially compared to most other NYC hotels) coupled with spectacular views, great financial value and warm and friendly 4 star service. Our recently renovated and enlarged lobby features the craftsmanship of American glass artist Seth Parks. We are currently renovating all our guestrooms, bathrooms and hallways and have just unveiled our first completed floor. Once completed sometime in 2023, we will be a 4 star hotel in all aspects. Approximately 75% of the rooms have some view of the Empire State Building.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast available
Bicycle rental
Aerobics offsite
Kids stay free
Babysitting
Airport transportation
Secured parking
Wifi
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Vending machine
Bicycle tours
Bowling offsite
Tennis court offsite
Walking tours
Children's television networks
Shuttle bus service
Car hire
Taxi service
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Cable / satellite TV
Flatscreen TV
Walk-in shower
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
City View
Languages Spoken
English, Spanish, Filipino, Italian
Location
100Great for walkers
Grade: 100 out of 100
409Restaurantswithin 0.5 km
120Attractionswithin 0.5 km
Contact
1155 Broadway, New York City, NY 10001
Getting there
28th StNew York City Subway2 min
23rd StNew York City Subway5 min
Car HireSee all New York City car hire
1928Reviews146Q+A100Room tips
Reviews
Traveller rating
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Most Recent
We are truly happy with our selection, at Broadway plaza hotel, starting with the reservation all was well taken care. Excellent service, clean spaces, fast response to needs. Help in any way asked. We’ll go back next year!!!
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Date of stay: January 2023
Value
Location
Service
Room Tip: The restaurant across the street from the hotel serves delicious food, don’t miss it. The...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Argenis Tavarez, Guest Services / Front Office at Broadway Plaza Hotel
Responded 3 days ago
Hi MercedesgS1055SS; Thank you for your business and for sharing your comments. We are very happy to hear you enjoyed your stay with us and appreciated our quality and service. We hope to see you back with us again soon. Have a fantastic day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Highly recommend. We booked this hotel somewhat last minute based on the excellent reviews (and cancelled a reservation at another hotel) and we are so glad we did! Extremely pleased with this hotel - details below for any travelers it may help! Overall experience: Staff very friendly and accommodating. Lobby is beautiful. Concierge/door man very helpful and the hotel felt very safe. Never had to wait for the elevator. Hallways were exceptionally clean and hallway on the 6th floor smelled so good! Location: Excellent location. Far enough away from the high tourist/traffic areas that much easier to walk around/navigate without crowds, but close enough to easily walk to Penn Station, Empire State Building, Broadway, Times Square, Rockefeller Center. Some great restaurants nearby. The Smith right across the street was excellent. Ol’days amazing for breakfast. Gelato place on the corner is very good. Oscar Wilde was good food and amazing ambiance (especially for Christmas). Room: We were given the option at checkin for an unrenovated room with a view of the Empire State Building on the 8th floor or a renovated room on the 6th floor. We picked the renovated room (601) and it was beautiful (and we could still technically see the Empire State Building at an angle!) Room was good size with a nice sitting area with table and 2 chairs. Bed very comfortable. Entire room and bathroom extremely clean. Bathroom small, but very nicely renovated. Zero complaints and would absolutely stay again!…
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Argenis Tavarez, Guest Services / Front Office at Broadway Plaza Hotel
Responded 17 Dec 2022
Hi Kelly M; Thank you for your business and for taking the time to share your comments. Great to hear you enjoyed your stay with us and we hope to see you back with us again soon. Have a fantastic holiday season.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I love this hotel and have introduced family and friends to it. The staff are amazing and can’t do enough for you. From the pleasant gentleman who booked us in to the maids, maintenance and concierges, all were helpful and professional. The rooms, I stayed in 905. The room was really big and even had a sofa as well as the bed. It only had one window and didn’t look out over the street but this meant I heard no traffic or street sounds, making it a peaceful stay. There is a coffee machine in the room but they happily provided tea bags and a small kettle too. The room was spotless and the communal areas are well kept. I have stayed in several rooms and have never been disappointed. The beds are really comfortable too. The hotel is in a fantastic location, away from the tourist traps of Times Square, but surrounded by restaurants and bars. It is just near the subway but also within walking distance of so many of the attractions of New York. There is a resort fee but unlike some places it is minimal and will not break the bank. This is my go to hotel in New York and I hope to return soon.…
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Scott Walker, General Manager at Broadway Plaza Hotel
Responded 6 days ago
Hi 307helenw: So great to have you back with us again. Thank you so much for your business and continued patronage. We truly appreciate it. On your next visit, we suggest you reserve a Deluxe room, which are our newly renovated guest rooms. The change is dramatic. All guestrooms, hallways and bathroom are being gutted and completely renovated and we have completed almost 40% of the rooms to date. Once completed, we will be 4 stars in all aspects. They really look amazing and we hope to have new photos available in the next 3-4 weeks. Thanks again and we look forward to seeing you back with us again soon. Have an incredible day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location - hotel has been updated and staff is great. There are plenty of restaurants nearby. Even a speakeasy (Patent Pending). Room was clean and had plenty of room. Would definitely stay here again.
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Date of stay: January 2023
Value
Location
Service
Room Tip: we had a corner room with great view of Empire State Building - Room# 1002
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Argenis Tavarez, Guest Services / Front Office at Broadway Plaza Hotel
Responded 1 week ago
Hi mmartinez4u; Great to hear you enjoyed your stay with us! We are glad the hotel, location, and room size made the stay a positive and enjoyable one. Your score and business is much appreciated and we hope to see you again in the near future! Have a fantastic day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I loved everything about my stay at the Broadway Plaza Hotel and feel like after fourteen visits, I finally have the New York hotel I can call home. I can’t find a single thing I can fault over my five-night stay. I received a warm reception at the front desk, which is set in a beautiful lovely scented lobby. (Actually, everything smells lovely.) On my way to the room, I noticed how immaculately clean everything is. I walked into my room and WOW! 🤩 Without even asking for it, I received a room with a spectacular view of the Empire State Building. (I did request a room with a lot of daylight.) The room was quite large, the bathroom very large. There was a good sized mini-fridge, a decent closet area and a safe. The bed was very comfortable. Everything was immaculate. A small resort fee covers good wifi, a nespresso machine, welcome snacks (chips and cookies) and a few bottles of water daily. As I said, I can’t think of a thing to fault. If I was going to really, really, nitpick, I would say the carpet has seen better days. And if it offends you to have a beige shower surround with a shower curtain, instead of something more stylish, there are renovated rooms to be had. One thing that I think says it all, is that the hotel is so approachable that it has vending machines with soda and snacks. (Most boutique hotels will turn up their nose at the notion that someone would want a Pepsi and a bag of Skittles after the end of a long day.) Most of all, from top to bottom, from reception staff, to housekeeping, to maintenance, every person at the hotel was friendly and professional and made me feel special and welcome to be there every day. Loved, loved, loved my experience.💕…
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
Room Tip: Room #803 has amazing views of the Empire State Building!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Scott Walker, General Manager at Broadway Plaza Hotel
Responded 2 weeks ago
Hi mcwhippet: What an incredible review. Thank you so much for your business and the amazing complimentary words. We work very hard to provide all our guests a great experience and its always nice to hear when we do. We are currently renovating all the guestrooms, bathrooms and hallways and have completed 1/3 of the rooms so far. The lobby, exterior and the newly renovated room are all 4 star quality and once completed the hotel will be 4 stars in all aspects. We sincerely appreciate your patronage and look forward to seeing you back with us again soon. Thanks again. Have an amazing day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is ideally located for sightseeing the main tourist attractions in Manhattan. The rooms are a very good size and clean. Staff at the front desk were pleasant. We had a nice side view of the Empire State Building and the streets below had plenty of food and drink options.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Scott Walker, General Manager at Broadway Plaza Hotel
Responded 2 weeks ago
hi gemmacfb: Thank you for your business and for taking the time to share your comments, We are pleased to hear you enjoyed your stay with us and appreciated our large rooms and great customer service;. We hope to see you back with us again soon. Have a fantastic day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had an issue with the hotel calling my wife at 945pm asking her to come to lobby with credit card while I was out for the evening. This left her nervous and scared while she was alone with two small kids. This call could have waited until checkout as there was always two employees in the lobby. Being alone in the city with two kids and receiving this call made her nervous and not wanting to fall asleep. This also put a damper on an expensive show I was seeing. It had me concerned for my family. I called the manager and explained my issue. He was immediately defensive and talking over me. I had to stop and ask him why he was being so defensive. He then proceeded to tell me that 945pm is not late and most people are up at this time (not with two kids and an early flight). He then told me why they needed the card (room was already paid for through Chase). I get there is a $9 resort fee but this could have waited. He then told me I can’t book my hotel stay thru chase as they are a credit card company ( sorry my man, but I book all my hotels thru my credit card website). Very unpleasant and u professional call with this manager. I told him how disappointed I was with his behavior before hanging up. What a terrible experience that we had especially with the amount that it cost for the night and how it ruined my evening that I had planned for months. I would only like to apologize to the gentleman at the front desk because I did raise him hell when I arrived back at the hotel at midnight. But that manager customer service was horrible and I wasn’t even being a jerk about it. He already knew what I was calling about and just got defensive and brushed it off. $450 for the night!!!!…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Scott Walker, General Manager at Broadway Plaza Hotel
Responded 3 weeks ago
Hi Dan: We are very sorry you feel that way and again sincerely apologize for any confusion or inconvenience. I did apologize as soon as we started speaking and when I tried to explain why we called your room you would not accept our answer. You keep saying we were being defensive which is not the case at all. The amount in question was $200.00, not $9.00 as you indicated. It was for the security deposit that was due at check in and due to a human error on our part and a new computer system, that was not collected. We were simply calling you to have you come to the Front Desk to chip and pin your card. We would have no idea that it would result in upsetting anyone. That is the last thing we would want to do to our guests. Lastly to clarify, your reservation did not come through Chase as we tried to explain to you. It came through a computer interface with Expedia. Chase does not work through hotels directly and they book their rooms through a 3rd party site which is Expedia. You may book on their site but the rooms don't come from them which is very common. It is unfortunate that this occurred and again all we can do is apologize.. Our intentions were simple and sincere.. We wish you the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sheila B wrote a review Dec 2022
We arrived at this hotel on Thursday, 12/15 and were greeted by a beautiful lobby and friendly staff. We went to our room which was a Junior Sweet and when we opened the door we were pleasantly surprised by the spacious and nicely decorated interior. There was a comfortable sitting area and a lovely bathroom. Everything was clean, the two queen beds were cozy and comfortable. This hotel is a nice size, it was very quiet, and the location was an easy walk to Macys, Rockefeller Center, restaurants etc…Starbucks and The Smith (great restaurant!) were right across the street. Would we stay here again? You bet! We also highly recommend this wonderful hotel to anyone visiting NYC! Thank you to the attentive staff that made our stay at The Broadway Plaza Hotel such a nice Christmas experience-Happy New Year! …
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Scott Walker, General Manager at Broadway Plaza Hotel
Responded 4 weeks ago
Hi centralfreeze: Thank you for the wonderful comments. We are so happy to hear you enjoyed your stay with us and truly appreciate your business and feedback .Our goal is for every guest to have a memorable experience and its always nice to hear when we do. Wishing you and your loved ones a fantastic New Year. Happy Holidays!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed there for work for two nights. The room was adequate and bigger than I expected. It is in a good location and the staff was extremely professional. It was easy to book a room via their website and the price was very fair.
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Date of stay: December 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Giuseppe LoDuca, Guest Services / Front Office at Broadway Plaza Hotel
Responded 20 Dec 2022
Hi johnnykite12, Thank you for sharing your positive feedback and kind words! We are glad to hear you enjoyed your stay with us and found the room, location, and staff to your liking. We greatly appreciate you choosing to stay with us and taking the time to share your experience. We hope you have a great rest of the week and Happy Holidays!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was surprised at the size of the room! It was perfect for 4 adults! The staff was amazing! It was very clean and only 1 block from a subway which was awesome. They do need some hooks in the bathroom and they had a nespresso machine that we didn’t like. We would have preferred a Keirug.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Giuseppe LoDuca, Guest Services / Front Office at Broadway Plaza Hotel
Responded 12 Dec 2022
Hi 483trevap, Thank you so much for the great review and feedback! We are so glad you found the room to your liking and made for an enjoyable and comfortable stay! We apologize if the Nespresso Machine amenity wasn't to your liking as we have gotten a lot of positive feedback but always appreciate any recommendations. Again, your business and feedback are truly appreciated and hope to see you back with us in the near future. Have a Happy Holidays!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$157 - US$307 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
broadway plaza boutique hotel, hotel broadway plaza
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan
NUMBER OF ROOMS
69
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Claim Your ListingBROADWAY PLAZA HOTEL: UPDATED 2023 Reviews, Price Comparison and 938 Photos (New York City) - Tripadvisor
Frequently Asked Questions about Broadway Plaza Hotel
Which popular attractions are close to Broadway Plaza Hotel?
Nearby attractions include The Magician New York (0.08 km), Escape Room Madness (5th Floor) (0.4 km), and Museum of Sex (0.1 km).
What are some of the property amenities at Broadway Plaza Hotel?
Some of the more popular amenities offered include free wifi, airport transportation, and room service.
Which room amenities are available at Broadway Plaza Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Broadway Plaza Hotel?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Broadway Plaza Hotel?
Yes, paid public parking nearby, secured parking, and street parking are available to guests.
What are some restaurants close to Broadway Plaza Hotel?
Conveniently located restaurants include Johny's Luncheonette, Her Name Is Han, and Stumptown Coffee Roasters.
Does Broadway Plaza Hotel have an airport shuttle?
Yes, Broadway Plaza Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Broadway Plaza Hotel have airport transportation?
Yes, Broadway Plaza Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Broadway Plaza Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Broadway Plaza Hotel?
The staff speaks multiple languages, including English, Spanish, Italian, and Filipino.
Are there any historical sites close to Broadway Plaza Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (4.2 km), World Trade Center Memorial Foundation (4.2 km), and Hamilton Park (3.7 km).