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Hotel Chandler

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Hotel Chandler
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3,244 Reviews from our TripAdvisor Community

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Showing 2,873: English reviews
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England
Reviewed 3 days ago NEW

Just returned from a weeks stay at this lovely boutique hotel. I travelled with my husband and daughter and we stayed in a Chandler Suite which was more like a small apartment. Plenty of space for 3 grown up's. We were on the 12th floor so had great views from living room area. It consisted of a lovely lounge area...

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Helpful?
Thank TJ1961
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear TJ1961, Thank you for taking the time to write your review. I'm happy to hear that you and your family enjoyed your time with us at Hotel Chandler. I'm also glad that you were able to enjoy all of the amenities of the hotel. We loo forward to hosting you again for you return visit. Sincerely, Gilles Rebmann General...

Gerringong
Reviewed 4 days ago NEW

We stayed at the Chandler last week for a short trip to New York. The quality service began at check in with Susan and was excellent throughout. As Aussie visitors, we appreciated some local experience and ideas on what to see and do without the hype! We felt very relaxed at this hotel. The tea and coffee in the foyer...

Review collected in partnership with this hotel
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Helpful?
Thank lucyhJ9340ZX
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear lucyhJ9340ZX, Thank you for taking the time to write your review. We are proud to have Susan as a member of your team and it brings me great joy that she was able to make such an impression on you. We do hope that we get to welcome you back on your next trip to NYC. Sincerely, Gilles Rebmann...

Tasmania, Australia
Reviewed 4 days ago NEWvia mobile

Just left Hotel Chandler and so happy with my choice. We arrived very late after a 22hr flight and hadn't eaten. The staff on reception directed us to great eatery across the road which literally sell every possible food at good prices. The room was small but clean and the bathroom was lovely with a great big rain shower. It...

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Helpful?
1Thank aecasey
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear aecasey, I'm happy to hear that you were able to enjoy your stay with us. I will be sure to also pass your kind words onto Ted. I do apologize that you had an issue with your AC unit but am happy that we were able to resolve the issues quickly. We do look forward to welcoming you back...

Suffern
Reviewed 5 days ago NEW

The air conditioning was not working during my entire stay. I was told it was the entire hotel, not just my room. It was very uncomfortable as it was over 85 degrees in the room. The location was the only positive thing during my stay, Rooms were very small, but clean.

Review collected in partnership with this hotel
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2Thank 508rickeyr
Oslo, Norway
Reviewed 6 days ago NEW

Lovely, genuine NY style hotel with the right feel one would like when visiting Manhattan. Vey service minded staff both at the door and at the front desk. Very helpful and honest in giving proper advice e.g. when looking for tickets to the shows. Also helpful in giving advice wrt. restaurants and diners (actually had a comprehensive written list with...

Review collected in partnership with this hotel
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Helpful?
Thank joejoe2017
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear joejoe2017, Thank you so much for such an amazing review about the level of service you received from our team. You are the reason we work very hard at hotel Chandler. I am so glad you enjoyed your stay in NYC. I do look forward to hosting you again in the future. Sincerely, Gilles Rebmann General Manager

New York City, New York
Reviewed 1 week ago

Nice Hotel , very central and close to everything New York has to offer.You can walk to just about anywhere from the hotel. We found this very convenient. Very Clean rooms. Service staff are friendly and helpful. Hotel has very quaint with small rooms . We loved the turn down service with the chocolate on our pillows every night The...

Review collected in partnership with this hotel
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Helpful?
1Thank judithwW4141FD
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear judithwW4141FD, Thank you for your review. I am glad you enjoyed the location of Hotel Chandler and found our staff friendly and helpful. For your next stay I would recommend a room facing the street for more light. I apologize we did not ask your preference during your last stay. I hope to see you back in the hotel...

Albany, New York
Reviewed 1 week ago

I have stayed at the Chandler many times over the past few years. It's my go-to place in the city, and the hotel I always refer out-of-state friends to because of its midtown location, ease of access from the train (Penn Station is just a few blocks away), ease of access to major subway lines, which are just a few...

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Helpful?
Thank PagePendragon
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear PagePendragon, Wow! What an amazing review! I am so glad you had a pleasant stay.Thank you for recommending our hotel to your friends and family and for returning to stay with us. I will be delighted to show your review to Susan. We are very lucky she is part of our team. Looking forward to your next visit. Until...

Houston, Texas
Reviewed 1 week ago via mobile

Excellent hotel in a great location. Clean, quiet, quaint room and wonderful staff. Thank you Hotel Chandler for another great stay! Loved receiving champagne and chocolate covered strawberries upon my arrival.

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Helpful?
Thank Nat P
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Nat P, I am delighted to know that you enjoyed your stay with us. Our Team members really love what they do and they will be very happy to read your review. We hope to have the opportunity to welcome you back soon.Thank you so much. Sincerely, Gilles Rebmann General Manager

Washington DC, District of Columbia
Reviewed 1 week ago

Location is fantastic--I picked Chandler because I needed some place very close to Penn Station for my very early trip to DC. The superior full room is a good value for the solo traveler. Nice linens, good mattress. For a mid-town hotel, the street noise was minimal. I was, however, somewhat disappointed to discover, when I woke at 5am, that...

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Helpful?
Thank Mir M
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Mir M, Thank you for taking the time to write your review. I do apologize that your room was not properly stocked with our amenities. I will be sure to speak with my team to ensure that we are doing our due diligence. I do hope that we can welcome you back in the future. Sincerely, Gilles Rebmann General...

Boston, Massachusetts
Reviewed 1 week ago

I have stayed@ many hotels in NYC but I always come back to Hotel Chandler. They are consistent, kind, knowledgeable and respectful. This facility provides a safe haven from a busy day every you return.

Review collected in partnership with this hotel
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Thank P5700USmariam
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear P5700USmariam, I'm happy to hear that you have made Chandler your home away from home whenever you are in the City. I thank you for choosing to stay with us and look forward to your next visit. Sincerely, Gilles Rebmann General Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 

Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016-6702
Region: United States > New York > New York City > Midtown
Price Range: $334 - $751 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Despegar.com, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hotel Chandler reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chandler Hotel New York City
Hotel Chandler New York
Hotel Style:
#33 Business Hotel in New York City
#68 Romantic Hotel in New York City
#97 Luxury Hotel in New York City
#102 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chandler staff and other travellers.
19 questions
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Questions? Get answers from Hotel Chandler staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a Chandler suite, loads of space”
TJ1961, 22 Apr 2017 | Read review
“Ask for a room on a higher floor to avoid street noise. It's midtown so it's not going to be the quietest.”
PagePendragon, 17 Apr 2017 | Read review
“Street view room is nice, but can get loud”
julialA1452MG, 11 Apr 2017 | Read review
“Corner suites are very spacious.”
theresar489, 1 Apr 2017 | Read review
“Not near the elevator. People can be rude and loud. They have an east wing that is REALLY quiet with only 3 rooms per floor.”
BR117, 22 Mar 2017 | Read review
5 of 5