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Hotel Chandler

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3,204 Reviews from our TripAdvisor Community

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Showing 2,836: English reviews
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Buenos Aires, Argentina
Reviewed yesterday NEW

We were a party of 12 and the staff at the Chandler were always helpfull. We would like to specially mention a girl at the front desk, Susan, always smiling and providing help. If I had to mention something to improve I would say the elevators, sometimes too slow, but we were on vacation, so who cares!!!!!

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Helpful?
Thank Antonio M
Mission Hills
Reviewed yesterday NEW

Hotel Chandler is well situated and offered us plenty of space to relax in after a day of walking around the city. It is next to a huge building site for the next couple of years, so if sleeping in is part of your plan for experiencing NYC, you might have better options (work starts before 7:00am). It didn't bother...

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Thank Leslie M
Commack
Reviewed 2 days ago NEW

While the staff at this hotel is excellent, the rooms are too small for the prices being charged. We paid extra for a "double double room" which was being touted by the hotel as a two double beds with extra room for the two that needs more room. There was also supposed to be two chairs and a coffee table....

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Thank lindatL7169YL
Dublin, Ireland
Reviewed 2 days ago NEWvia mobile

Overall this hotel is a great choice for location, staff is very pleasant and the room was clean but a bit small for two beds, also furniture is a bit outdated. Service was good as they knock your door in the evenings checking out if you need anything

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Thank Ra C
Westlake Village, California
Reviewed 2 days ago NEW

Greatt place to stay. Very nice staff. Clean hotel,centrally located for what I needed to do and see. Staff was just wonderful. Very helpful and courteous. Very comfortable bed. Loved the turn down service and the black out blinds.

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Thank M7248QNphilm
Boston, Massachusetts
Reviewed 3 days ago NEW

I used to stay at Hotel Chandler often on business and now don't come to NYC as often. This stay, I reported the fridge was broken. That night, I hadn't been fixed. When I reported it again, the hotel manager comped my meal at the bar the previous night (THANK YOU!!!). This hotel still has turn down service in the...

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Helpful?
Thank B R
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear B R Thank you so much for taking the time and providing your valuable review. As I have mentioned to other travelers before, It's only through the eyes of our guests that we can really see how we did and if there are any areas that we can improve. I am really happy to see that although you had...

Jefferson, Iowa
Reviewed 4 days ago NEW

Keep up the good quality of training with your staff. I would recommend The Chandler to anyone who is considering traveling to New York City. New York is an exciting and interesting city with several things to do. You have to really pick and chose what you really have time to visit and it gives you reason to return.

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Helpful?
Thank C1346TTdonnal
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear C1346TTdonnal Thank you for sharing with us your experience. I am really happy to see that the team did such a good impression to you. I will definitely pass your good words to the team. I hope that New York City and Hotel Chandler will always give you reason to return. We are looking forward to see you soon!...

Reviewed 5 days ago NEW

The Chandler is a wonderful boutique hotel located 4 blocks from Madison Square Garden and Penn Station (though it's technically on the East Side). It's a lovely property and well priced for VERY comfortable and surprisingly spacious accommodations. But what moves it up the scale from Very Good to Excellent (X2!) are the staff. The front desk folks (we love...

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Helpful?
Thank Vinalbany
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Vinalbany Thank you so much for your review and your nice words about the team. It makes us feel so nice to see such nice comments and that the team's service and daily effort is so much appreciated from our guests. I will make sure to pass the compliments to Adonis and Susan and I am sure they will...

Zurich, Switzerland
Reviewed 5 days ago NEW

The location is great and staff friendly. However, the rooms are in need of some refurbishment. It is extremely dated and the rooms feel smaller and darker then necessary. The clima control/ heater (once you get it to work) is so loud that you have to decide whether you prefer heat over sleep or the other way around. There is...

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Helpful?
Thank sp_hols
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear sp_hols, Thank you for taking the time to provide your review. I am happy to hear that you found our staff friendly and that you were able to enjoy our complimentary beverage station. I am glad to inform you that we are should start renovating our rooms in the near future. We can't wait for your next visit to...

Mumbai (Bombay), India
Reviewed 6 days ago NEW

All services were excellent. Looking forward to come back again. Staff were very co-operative and helpful. Situated in heart of New York.Would recommend to my friends and colleagues whosoever visits New York.

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Helpful?
Thank 371shantanum
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear 371shantanum, Its a true pleasure to hear that you enjoyed your stay with us. You are the reason we work very hard at Hotel Chandler and we try our best to pay attention to all details of your stay. Thank you for recommending The Chandler to your friends. We hope to see you again in the future! until then...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 

Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016-6702
Region: United States > New York > New York City > Midtown
Price Range: $325 - $764 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York
Hotel Style:
#33 Business Hotel in New York City
#69 Romantic Hotel in New York City
#95 Luxury Hotel in New York City
#103 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chandler staff and other travellers.
18 questions
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Questions? Get answers from Hotel Chandler staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not near the elevator. People can be rude and loud. They have an east wing that is REALLY quiet with only 3 rooms per floor.”
 of 5 bubbles BR117, 22 Mar 2017 | Read review
“Corner suites worth the few extra dollars. Also, consider +breakfast packages. Prices modest by NYC standards, food excellent.”
 of 5 bubbles Vinalbany, 20 Mar 2017 | Read review
“Top floors have views. Ceilings are high so even though rooms are small, you don't feel squished.”
 of 5 bubbles 454jackieb, 18 Mar 2017 | Read review
“There is a construction going on directly next door, a new condominium”
 of 5 bubbles VTK8, 12 Mar 2017 | Read review
“Ask for the rooms away from construction”
 of 5 bubbles Q8294YKalexandrer, 2 Mar 2017 | Read review
5 of 5