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Hotel Chandler

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Hotel Chandler
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3,157 Reviews from our TripAdvisor Community

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Showing 2,791: English reviews
Reviewed yesterday NEW

Pos: very central, reception desk very friendly and quick responsive. Rooms are very small, but renewed and clean. 2blocks from metro, 1 block from Empire State. Cons: we booked for 3 people (couple and 3y) and they offered us a baby crib (babies used to stay on baby cribs til 1 I guess) that did´t fit my boy (of course..)...

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Helpful?
Thank Marceladu
Fort Collins
Reviewed yesterday NEW

That staff at Hotel Chandler is great, as soon as you walk in everyone is nice and outgoing. Front desk was very pleasant and efficient, it took less than 5 minutes to check in. I will definitely be back to this hotel.

Review collected in partnership with this hotel
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Helpful?
Thank Bvinny34
Charlotte, North Carolina
Reviewed 2 days ago NEW

This is the place to stay - central and great value for the money. Staff exceptionally friendly. The rooms are large enough and the hotel offers a cozy bar and good restaurant. Newer hotels near-by yet chandler is the better place to stay.

Review collected in partnership with this hotel
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Helpful?
Thank Daniel F
Hamilton, New Zealand
Reviewed 3 days ago NEWvia mobile

This was my second visit to New York City and luckily this small hotel was where I felt more a friend than a guest. We were busy with daily functions and shopping and doing New Yorkish things so to return here to the big smile of the Doorman and Reception Staff was a bonus. Part of Small Luxury Hotels of...

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Thank Linnie J
Reviewed 4 days ago NEW

Hotel Chandler is a great hotel for business travelers to NYC. Convienently located on 31st between Madison and 5th it is easy to get to midtown, lower Manhattan, Madison Square Garden or the Javits Center. The hotel is clean and the staff is friendly. As mentioned in other posts, the rooms are small but comfortable. It's just me traveling so...

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Helpful?
Thank John K
Edmonton
Reviewed 6 days ago NEW

This quaint boutique hotel has all the comforts that you need when staying in NYC and the plushest towels that I have ever used! The beds are very comfortable and service is fantastic. It's a great home away from home and very central to everything you would want to do in Manhattan.

Review collected in partnership with this hotel
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Helpful?
Thank Cdnritchie
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Cdnritchie, Thank you so much for your review. I am so happy that you truly enjoyed your stay and that the staff made an impression. We sincerely look forward to welcoming you back again and continue to be your home away from home. Sincerely, Gilles Rebmann General Manager

Rainhill, United Kingdom
Reviewed 6 days ago NEW

Lovely hotel, friendly staff, however, we had a room with very noisy pipework in which kept us awake one night, but, we were moved as soon as staff were aware, rooms are quite compact but ideal as who stays in when in NYC??? If we ever come back, i would stay here again as who wouldn't want the Empire State...

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Helpful?
Thank Lee D
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Lee D, Thank you so much for choosing the Hotel Chandler for your recent stay in NYC. I'm sorry to hear that you were disturbed by the noise from a nearby emergency road work from NYC, unfortunately out of our control. I am glad we were able to immediately move you away from the noise. Looking forward to your...

Reviewed 1 week ago NEWvia mobile

Hotel Chandler is great and Martha G is the best! From the minute we arrived she made us feel at home and did everything possible to make our stay memorable. She even told my girlfriend that she's the luckiest girl ever!

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Helpful?
Thank Adam G
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Adam G, Thank you so much for your amazing comments about Marta G! You are the reason we work so hard at the Hotel Chandler. I'll gladly relay your wonderful comments to Marta, but in reality.. we're the luckiest ones here- simply cause we're able to call you our guest! We hope to welcome you back soon, until then...

Detroit, Michigan
Reviewed 1 week ago via mobile

The hotel was great! Highly recommend it. It has a classy boutique feel to it. Doormans were sweet and wished a good day every time they opened doors. Room has more than you need. From ear plugs to bathrobes to mini bars/snack foods (last two for a fee of course). Bed comfort was perfect. They had firm pillows and soft...

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Helpful?
Thank T_Dish5
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear T_Dish5 Thank you so much for choosing The Hotel Chandler for your recent stay! Its great to see you found our rooms and all its amenities to your satisfaction. We pride ourselves in providing everything you may need to make your stay the most comfortable one yet. We're also ecstatic to hear our doormen were a key factor in...

Cornwall, NY
Reviewed 1 week ago

Hotel Chandler was a great find! Usually stay in Times Square at big hotel chains and found this hotel online and am so HAPPY I did. Great location and area. Great service and friendly staff. I would highly recommend!

Review collected in partnership with this hotel
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Helpful?
Thank Roberta O
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Roberta O, Thank you for taking the time to share your experience. I'm happy to hear that you enjoyed your stay with us and that our team was able to provide you with great service. I look forward to welcoming you back in the future. Sincerely, Gilles Rebmann General Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 

Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016
Region: United States > New York > New York City > Midtown
Price Range: $247 - $755 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York
Hotel Style:
#33 Business Hotel in New York City
#69 Romantic Hotel in New York City
#99 Luxury Hotel in New York City
#103 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chandler staff and other travellers.
16 questions
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Questions? Get answers from Hotel Chandler staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a quiet room, staff are very helpful”
 of 5 bubbles 959leed, 15 Feb 2017 | Read review
“higher floor with a view”
 of 5 bubbles swb3160, 8 Feb 2017 | Read review
“Rooms on inside courtyard for quiet. Construction next door, so outside rooms actually give guests earplugs to off-set the noise.”
 of 5 bubbles 649maryannl, 24 Jan 2017 | Read review
“south side (facing 30th street) had construction noise.”
 of 5 bubbles dktenor, 4 Jan 2017 | Read review
“Higher floors have better views.”
 of 5 bubbles 236dalep, 27 Dec 2016 | Read review
5 of 5