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Hotel Riu Plaza Manhattan Times Square

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Traveller (526)
Room & Suite (83)
Dining (8)
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About

#148 of 499 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
The newly built Riu Plaza Manhattan Times Square hotel is located in the heart of Manhattan, surrounded by the most famous Broadway theaters and a few steps from the iconic Times Square, known throughout the world as the symbol of New York. This hotel is ideal for both leisure and business trips. The 656 modern design rooms are equipped with everything you need for a comfortable and relaxing stay. For lovers of gastronomy, what better way to start the day than with our delicious American buffet breakfast. Don't forget to buy drinks and snacks at our Grab&Go to take with you as you explore the city!
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
24-hour security
Baggage storage
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Sofa
Telephone
Wardrobe / wardrobe
Cable / satellite TV
Bath / shower
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:10% off at Riu Plaza Hotels
840Reviews89Q+A95Room tips
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Mark W wrote a review Yesterday
1 contribution
We stayed 4 nights at Rui Plaza Manhattan Times Square in Feb 2024. We thoroughly enjoyed our stay there. We had a deluxe king bedroom and found it to be of a larger size than other similar class rooms near Times Square that’s we’ve stayed in previously. The room was very clean, spacious, lovely en-suite shower and toilet. Not a lot of storage space for clothes etc but as you’re only there a couple of nights it wasn’t an issue. Daily housekeeping was great and left the room very clean and tidy. We had free breakfast included and found it to be very well organised, queuing downstairs in the lobby before going up to the 5th floor. The selection of hot and cold food and drinks was incredible value. We did go early in the morning around 7am for breakfast and hardly waited to be seated but when we left one day at 8:30am the lobby was very busy with people queuing. Overall a wonderful stay, very close to Times Square which has its positives and negatives.
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Date of stay: February 2024
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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pigbelk wrote a review Jul 2022
Boston, Massachusetts18 contributions57 helpful votes
Hotel's Favourite
If you want to be in the middle of all the action and want a new, clean and safe place to rest then this is your spot. Nice full breakfast buffet is available each morning. Elevators are busy during the breakfast hours so plan accordingly.
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Review collected in partnership with riu.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
12 Helpful votes
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Response from RIU Hotels and Resorts, Other at Hotel Riu Plaza Manhattan Times Square
Responded 22 Aug 2022
Dear pigbelk, We appreciate your kind words. Your comments are very valuable to us and we are glad that you have enjoyed the services provided. We look forward to welcoming you again soon. Best regards, Hotel Riu Plaza Manhattan Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dai47 wrote a review 19 Feb
Cardiff150 contributions150 helpful votes
We've just returned from a 6 night stay as a family of 4, having previously stayed in the sister hotel on 46/8th. Check in was fine - but they failed to inform us of the procedure for the breakfast. We were told that it was served on the 5th floor, but they didn't tell us that we needed to go to the lobby first to check-in for breakfast. This led to confusion on our first morning, and it wasn't ideal that we were then welcomed by a very long line. Thankfully -the line moves really quickly. The second day didn't start very well either - with a faulty alarm going off on our floor from 6am. No surprise that most guests were also impacted - resulting in most getting up at the same time and then the line for breakfast was very long. It would be an idea to possibly serve coffee/juice in the lobby whilst people wait when lines are this long. Thankfully, there were no further early morning issues, and the line for breakfast was far shorter - with most days being 5-10 minutes wait until you are seated. The breakfast choice is very good - so worth the wait. Rooms were spacious and comfortable, and we found no issues for space even as a family of 4. The only point would be that a mirror at the dressing table would be useful. Bathrooms are spacious and have a good shower. You also have a small fridge which is useful, and a large safe which can store a small laptop with ease. Wifi is good in the rooms Lifts can be busy in the mornings. There are 3 lifts serving floors 28 upwards, and a further 3 serving lobby down to the basement/gym, and upwards to floor 27. The issue in the morning is that they use on of these lifts purely to shuttle people from the lobby to the breakfast on floor 5. This then leaves 2 lifts to serve floors up to 27, and also the basement. Lifts can therefore take a very long time if you are on the lower floors - and it would make more sense if they varied the lift that they used to make it fair on guests. Location is great! You are less than 100m from Times Square so are in the heart of the action. There are several metro station entrances within 5 minutes, and most central locations are an easy walk. Overall a great hotel - but some improvements can be made to make the customer experience a little better.
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Date of stay: February 2024
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Plaza Manhattan Times Square
Responded 1 week ago
Dear Dai47, Thank you so much for taking the time to review your stay and for the rating! It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future. Have a great day, Hotel Riu Plaza Manhattan Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Abi R wrote a review 18 Feb
1 contribution
We arrived at the hotel yesterday and are still here for a further six days. I have to say first impressions were not the best. I am a RIU class member and had completed online check in. When arriving we had to queue for the main reception as there was nobody to be seen at the RIU class desk. On the other hand breakfast was very good and the staff very friendly. This evening I asked reception for some cutlery to which I got a blank expression. Also, we asked for a phone number which would work for the hotel as we wanted to order a food delivery. Yet again reception were unhelpful. I wanted to give the hotel a chance to alter my opinion over the coming days.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Plaza Manhattan Times Square
Responded 1 week ago
Dear Abi R, Thank you for your comment, Please allow us to tell you that, in a case like yours, in which we interpret that you are still in our facilities. We suggest that you go to reception or management and report your inconveniences. Well, we are sure that our colleagues will serve you wonderfully and will change your first perception. We wish you a wonderful holiday with us. Yours faithfully, Hotel Riu Plaza Manhattan Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Grace M wrote a review 13 Feb
1 contribution
After a grueling 10-hour journey, we arrived at the Riu Hotel at 11 p.m., only to be welcomed by an unexpected hiccup at reception: our room reservation had been canceled and refunded due to the unforeseen absence of the person who made the booking, owing to a family emergency. This led to a prolonged and tiring back-and-forth with the staff, and it wasn't until 12:15 a.m. that we were finally shown to our "upgraded" room, which turned out to be merely a standard room on a higher floor. Our exhaustion was compounded by frustration and disappointment. The breakfast experience added to our dismay, requiring us to wait in the lobby for anywhere between 15 to 60 minutes just to access the dining area on the fifth floor. While the breakfast offered a commendable variety, this was a small consolation and contributed to our overall dissatisfaction, meriting a one-star review. Our stay was further marred by a disturbance on the third night when a fire alarm repeatedly sounded at 6 a.m., disrupting our sleep for the remainder of the morning. Additionally, one morning presented the disheartening sight of an inflatable rat outside the hotel, symbolizing a protest against the underpayment of Riu's staff. Despite its favorable location and the extensive breakfast selection, the hotel's lackluster customer service significantly detracted from our experience. For those prioritizing quality service during their stay, it might be wise to consider alternative accommodations.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Plaza Manhattan Times Square
Responded 2 weeks ago
Dear Grace M, Thank you for your comment, We are sorry that you left our facilities with those feelings. Please allow us to tell you that we are sorry about what happened to your reservation, although in this case, we hope you understand that if there was any inconvenience regarding it, we cannot assist you with the information you provide us nor through this channel and, therefore Therefore, we suggest that you contact the channel through which the reservation was formalized. On the other hand, we apologize for the inconvenience caused. We hope you understand that if the alarm goes off, we must follow strict protocols and regulations in place to ensure the safety of our guests. Regarding what happened outside the hotel, it is something beyond our competence. On our website you will find the wide and varied range of hotels we have and the information corresponding to each of them. We are convinced that you will find the one that best suits your needs. I hope you will give us the opportunity to welcome you again at one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide to our guests. Yours faithfully, Hotel Riu Plaza Manhattan Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jon I wrote a review 11 Feb
2 contributions
Careful when you use card 4 deposit. Tend to charge twice and don't pay you back!! Loads of emails sent still saying has been repaid but 2nd payment was debited from my account. All departments contacted no-one helping me at all . Customer service is rubbish
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Plaza Manhattan Times Square
Responded 2 weeks ago
Dear Jon I, Many thanks for sharing your experience with us. We are very sorry to hear of the disappointment you experienced during this stay, since we want all of our guests to experience some fantastic stay while staying with us. We value your feedback and will of course share it with the responsible team, as we understand that there is always room for improvement and as we sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience. Best of hopes, Hotel Riu Plaza Manhattan Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cozumelbabe wrote a review 7 Feb
UK68 contributions25 helpful votes
This hotel was in a fantastic location and I am so glad I picked it. We made a request as we were travelling for a birthday and Mariela who checked us in accommodated our request. We had a lovely room on the 44th floor with a great view. The hotel was clean and the staff really friendly. Breakfast was fantastic and there was never any wait. My only criticism is the show could do with being more powerful and a proper door on the bathroom for privacy. Other than that it was perfect
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Date of stay: January 2024
Value
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Service
Room Tip: Great view, great location and clean
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Plaza Manhattan Times Square
Responded 3 weeks ago
Dear Cozumelbabe, we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Plaza Manhattan Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ellieNottingham wrote a review 6 Feb
nottingham41 contributions5 helpful votes
Revisited this hotel. Cane in January 2023 and again January 2024. As soon as we entered the beautiful smell of the hotel hit us. It’s how we remembered it from the previous year. Was excited to be back. Lady on check in was lovely was on floor 34 so not as high as the previous year but still a fabulous view and we could see the iconic red steps from our floor to ceiling window. The staff were always friendly and said hello. The bar for happy hour was great too. Pizzas were delicious. Used to have our drinks in the bar then finish the pizza in bed looking at the view!! Just perfect. Thank you again for a fabulous stay. Hopefully we’ll be back one day.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Plaza Manhattan Times Square
Responded 3 weeks ago
Dear ellieNottingham, It has been a real pleasure for us to receive your complimentary remarks and to note that you have greatly appreciated different aspects of the hotel that have contributed to your highly satisfactory experience. We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms. Yours faithfully, Hotel Riu Plaza Manhattan Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mrs Armstrong wrote a review Jan 2024
6 contributions2 helpful votes
Modern and extremely clean hotel. Check in quick, breakfast buffet has a full range of cereal, hot food, cold food and lovely pasties. Staff quickly clean plates and are constantly cleaning and topping up food. We took breakfast after 7 most and never had to queue but after 8 you will have to wait as we did on last day but it wasnt long. Well run hotel and I fully recommend it and hope to return one day.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Plaza Manhattan Times Square
Responded 24 Jan 2024
Dear Mrs Armstrong, Thank you for your words, We are very happy to know that, during his vacation, his needs were met and he enjoyed a wonderful stay with us. We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory. Yours faithfully, Hotel Riu Plaza Manhattan Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bf29 wrote a review Jan 2024
3 contributions2 helpful votes
Location is the only thing good about this hotel, The staff from the front desk, security and the majority of the Restaurants are extremely rude, During our time we witnessed a demonstration about the staff pay, I'm not sure if this is why they offered such terrible service. I would suggest a review of the training and recruitment polices URGENTLY
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Avoid if want good service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Plaza Manhattan Times Square
Responded 24 Jan 2024
Dear Bf29, Thank you for your comment, Let us tell you that we are surprised by your words and, We are dismayed to read your reference about the staff, as we are regularly flattered by the excellent customer service received by those who choose to stay with us. Have no doubt that we will write down your observations to discuss them with the relevant departments and continue improving every day. We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory. Yours faithfully, Hotel Riu Plaza Manhattan Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$264 - S$579 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Midtown West / Midtown
NUMBER OF ROOMS
656
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL RIU PLAZA MANHATTAN TIMES SQUARE: UPDATED 2024 Reviews, Price Comparison and 567 Photos (New York City) - Tripadvisor

Frequently Asked Questions about Hotel Riu Plaza Manhattan Times Square
Which popular attractions are close to Hotel Riu Plaza Manhattan Times Square?
Nearby attractions include Broadway (0.3 km), Rockefeller Center (0.4 km), and The Museum of Modern Art (MoMA) (0.5 km).
What are some of the property amenities at Hotel Riu Plaza Manhattan Times Square?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Riu Plaza Manhattan Times Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Riu Plaza Manhattan Times Square?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Plaza Manhattan Times Square?
Conveniently located restaurants include Angelina Bakery Times Square, Dos Caminos, and La Grande Boucherie.
Are there opportunities to exercise at Hotel Riu Plaza Manhattan Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hotel Riu Plaza Manhattan Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Riu Plaza Manhattan Times Square?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Plaza Manhattan Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (6.0 km), World Trade Center Memorial Foundation (6.0 km), and Hamilton Park (3.1 km).
Is Hotel Riu Plaza Manhattan Times Square accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.