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SpringHill Suites New York Manhattan/Chelsea

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140 West 28th Street, New York City, NY 10001
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Traveller (119)
Room & Suite (39)
Dining (18)

About

#358 of 519 hotels in New York City
Location
Cleanliness
Service
Value
SpringHill Suites New York Manhattan/Chelsea is located in the heart of NYC. This brand-new hotel offers complimentary breakfast & WiFi, an eclectic Lobby, and is steps from NYC's Flower District, Chelsea Market, Hudson Yards & Madison Square Garden.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
Wifi
Restaurant
Breakfast available
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Housekeeping
Telephone
Wardrobe / wardrobe
Cable / satellite TV
Bath / shower
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Non-smoking rooms
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95Reviews7Q+A17Room tips
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Carole wrote a review 3 Feb
North West England, United Kingdom431 contributions102 helpful votes
4 of us stayed for 5 nights. Hotel is in a great location with subway close by. Nice clean rooms with comfortable beds. Breakfast was plentiful with lots of choice, gluten free guests are well catered for (if coeliac I'd bring toaster bags for the bagels and bread). We had a city room with the most amazing view, we slept with the blinds open as it was so pretty. Staff are very helpful and the free tea/coffee/drinking chocolate etc was very nice. The rooms are very small but once you've had breakfast you're out for the day, who goes to New York to sit in their room. Thoroughly recommend
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Choose a city view room, it's amazing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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716familytravelers wrote a review May 2022
58 contributions59 helpful votes
Hotel's Favourite
Stayed here for two nights over Memorial Day weekend for a girls weekend with my teenage daughter. Was originally planning to stay at the Moxy down the street (which looks super hip, and has excellent reviews) but then discovered this NEW hotel, just down and across the street on West 28th, with prices about half that of the Moxy. We booked a double room, and upon check in, asked if would ever possible to be upgraded to a higher floor with a city view. Based on my Bonvoy Platinum status, they did upgrade us to the 42nd floor and the views were incredible, with floor to ceiling windows!! The staff were very friendly. When we needed more towels, they were quick to deliver them. Be aware this room is SO tiny! If you have more than two people, it could be nearly impossible to stay here. The bathroom barn door does not have a lock and there is very little room to leave any open suitcases. The TV is disproportionally large for the size of the room. We heard NO street noise and slept well both nights. We had NO issues with the elevators as other reviewers have noted. Free breakfast in the morning was hectic, with items running out quickly, but the staff was attentive and would replace items quickly. Food was just OK, nothing special, but enough to get you out the door each day. We walked everywhere from this hotel! An Hour walk to Little Italy/Soho, 5-10 minute walk to Herald Square shopping, 20 minute walk to Hudson Yards or the High Line, 30 minute walk to Theatre district, 20 minute walk to Rockefeller Center. Our flight into NYC was cancelled and we instead took the train into Penn Station - even that was an easy 6 minute walk from the train station to Springhill Suites on W. 28th! Would definitely stay here again when in NY and if it is just myself and one other guest. Anymore than 2 guests and we would need a larger place.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Stay in a City view room, you’ll be glad you did!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven Lamour, General Manager at SpringHill Suites New York Manhattan/Chelsea
Responded 2 Jun 2022
Thank you for the amazing comment. We hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Manuel P. wrote a review 3 Feb
1 contribution
We stayed in SPRINGHILL Suites for 8 nights and had an awesome time there. The hotel brings everything what’s needed, cozy and for NYC big rooms, a great view from 29th floor, cleaned up rooms with modern equipment! And the best thing was the included breakfast for a perfect start in the day! Very close you find the subway station and also many supermarkets & delicious restaurants/bars. Especially a big THANK YOU goes to Robert, who keep up the house and is such a nice person to talk with! It was a pleasure to met him. We will come back soon and definitely choose SPRINGHILL suites again!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TravellingBob_8 wrote a review Jan 2023
Flackwell Heath, United Kingdom126 contributions58 helpful votes
The staff here are great as is the location but it’s pretty much like a Travelodge. They had overbooked so instead of a king size room we got 2 queen beds in our room which meant we had hardly any space at all in the room. The bathrooms small, water Luke warm and breakfast was pretty poor. Saying that it’s 10 mins walk to Times Sq and there’s a subway stop almost outside. New York is sooooooo expensive - even the poor breakfast was welcomed to save us £100 each day (family of 5). Can’t fault it for the location and despite the 3/5 rating we would stay here again.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Try and get a room at the top - views are amazing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ee978 wrote a review Jan 2023
879 contributions183 helpful votes
The building and rooms are all in pretty good shape, but the location is less than ideal on an uneventful street. It's a but of a walk to anything interesting. Staff were nice and very helpful. Hotel elevator is PAINFULLY SLOW. Every time I was in the elevator someone commented on it. Rooms have min fridge and are standard NYC size (very small), but that's expected at this price point.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MattyE123 wrote a review Jan 2023
Dublin, Ireland37 contributions3 helpful votes
Stayed here for 6 nights in Jan2023 and we could not fault the hotel. Staff are friendly and helpful, room was spotless and spacious for a Manhattan hotel. We stayed on 34th floor and the view was incredible. We could see the Statue of Liverty and One world trade centre. Would 100% recommend. One of the most important things for me in a hotel is a nice powerful, warm shower and it was :)
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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raymieh wrote a review Jan 2023
Chula Vista, California5 contributions1 helpful vote
I can't remember how I found this place. It could very well be on TripAdvisor. It was a great place to stay. It's a short walk to/from Penn Station and just half a block from a metro station. We used this red line metro station daily! Breakfast was included and it was decent, but we didn't take advantage of it. It ends at 9:30 and we were either already out in the city or sleeping in. Don't fear though - theres's a great bagel shop not too far! I think it was called The Bagel Pub. There's also a Starbucks around the corner and for dinner a pizza spot (Bravo maybe?) near the bagel spot! The room is small, but we knew that going in so it got kind of messy fast. Me and 2 adult kids managed just fine though. The room was clean and toiletries are included. The beds were comfortable. It wasn't noisy although you could hear others in the hall. Maybe I just had considerate floor mates. The only bad thing was sometimes we had to wait a bit for an elevator. It wasn't all the time and it wasn't annoying. The staff were all very friendly. I would definitely stay here again!
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Date of stay: December 2022
Value
Location
Service
Room Tip: When I made the reservation, I asked if we could check into our room early and they were able to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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J Mark S wrote a review Dec 2022
1 contribution
Pros: nice view, good location, helpful desk staff Cons: poorly laid out rooms (difficult to access both beds, ergonomically difficult bathroom, ) no hot water in shower (even after running for 10 mins), soiled comforter/linens, no valet parking, expensive.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Easier and cheaper to reserve a nearby parking spot w SpotHero or similar app.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Geetika Ghai, Owner at SpringHill Suites New York Manhattan/Chelsea
Responded 3 weeks ago
Dear J Mark S, Thank you for taking the time to let us know about your experience while staying with us. The experiences you have had at our property are below our standards. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these from occurring in the future. I hope you give us the opportunity to host you again and show you how we can make it right for your next visit to the Big Apple!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
George Y wrote a review Dec 2022
Houston, Texas921 contributions313 helpful votes
The hotel is nicely situated in Chelsea with easy access to Penn Station, Madison Square Garden and other notable NYC sights. The staff was courteous even when they were being overwhelmed by guests from around the world. The site is a shared site between Towne Place Suites and Springhill Suites in a very narrow, tall (46 floors) building. There is a free breakfast, but its not great, and you should get there early as it gets overrun. The place appears to be a favorite with European budget travelers hell bent on getting that free breakfast. The biggest drawback to the hotel is that the rooms are tiny. To call it a Suites hotel is false advertising. We did have a microwave and fridge —— but it is one room with a bed and a love seat and a closet, and a bathroom with a shower. The heating/cooling system and fan were quite loud. I did have a great view of the South Manhattan skyline and the Statue of Liberty.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Elevator waits can be long
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Geetika Ghai, Owner at SpringHill Suites New York Manhattan/Chelsea
Responded 19 Dec 2022
Dear GeorgeY892, Thank you for taking the time to let us know about your experience while staying with us. The experiences you have had at our property are below our standards. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these from occurring in the future. I hope you give us the opportunity to host you again and show you how we can make it right for your next visit to the Big Apple!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris H wrote a review Dec 2022
1 contribution
+1
Nice hotel located within the flower district of Manhatten. Easily accessible to Maddison Square gardens, 2 mins walk. Or a 10 mins stroll to Times Sq. Rooms are nice and tidy and have everything you'd need to expect from a good hotel. Would highly recommend this hotel, particularly for families that are spending a few days in NY and want to explore.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$158 - US$352 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTenderloin / Chelsea / Midtown / Flower District
NUMBER OF ROOMS
284
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SPRINGHILL SUITES NEW YORK MANHATTAN/CHELSEA: UPDATED 2023 Hotel Reviews, Price Comparison and 150 Photos (New York City) - Tripadvisor

Frequently Asked Questions about SpringHill Suites New York Manhattan/Chelsea
Which popular attractions are close to SpringHill Suites New York Manhattan/Chelsea?
Nearby attractions include The Magician New York (0.4 km), Escape Room Madness (5th Floor) (0.5 km), and Escape the Room NYC (0.4 km).
What are some of the property amenities at SpringHill Suites New York Manhattan/Chelsea?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at SpringHill Suites New York Manhattan/Chelsea?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at SpringHill Suites New York Manhattan/Chelsea?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to SpringHill Suites New York Manhattan/Chelsea?
Conveniently located restaurants include NY Pizza Suprema, Johny's Luncheonette, and Brooklyn Bagel & Coffee Company.
Are there opportunities to exercise at SpringHill Suites New York Manhattan/Chelsea?
Yes, guests have access to a fitness centre during their stay.
Are there any historical sites close to SpringHill Suites New York Manhattan/Chelsea?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (4.3 km), World Trade Center Memorial Foundation (4.2 km), and Hamilton Park (3.3 km).