We stayed at Margaritaville in Times Square and had an amazing experience. The service was top notch. Everyone was extremely nice and helpful from lending out umbrellas on a rainy day to making sure my 10 year old son felt special and had a great time. Special thanks to Abhi and Nathan at the front desk for going above and beyond! We can’t wait to come back!
We don't usually memorize hotel staff names after our stay, but Alexis, Michael and Courtney made themselves - and our stay at Margaritaville Times Square - memorable. Courtney at the 5 o'clock Somewhere Bar was so much "fin" we went back again and again. And she customized a cocktail for me then went a step further and named it the "Jim-Buck-2" in my honor. The room was small but very well appointed. We will go back again when we can! Oh, I should mention that the elevators were chafing most everybody, but the staff promised they were being worked on and WILL get fixed. Given the personal response to emails by Viviane and Michael, I expect they can be taken completely at their word. If you can, make a reservation now! (And no, I do NOT work for the hotel :>) I posted a couple photos also.…
We had such a blast at Margartiaville - fantastic staff, really fun rooms/decor and the pool is seriously hard to beat in midtown Manhattan! We felt like we were on a beach vacation every time we walked in the door!
The hotel is amazing and its right in the middle of time Square. As soon as we pulled up the Bell Man Anthony helped us with everything. He went above and beyond help carry all of our things and gave us great tips on things to do! We will definitely be back! Thanks, Anthony
Loved the place Miguel the bellman Gisselle, Ciera y Alexis were outstanding A ten star for sure in my book . We will definitely come back to this wonderful and lovely hotel! Absolutely recommended and is worth it. The restaurant though was not so good for us because of the food they have, the service of this hotel is outstanding .
JC and Alexi were woderful on arrival, so friendly and helpful. Always there with a smile and nothing was too much trouble. Amir looked after the wonderful plants at the pool and chatted away while watering them. The pool was welcoming for a wee dip in the hot sunshine, Tina in Land Shark bar was very kind and cheerful - the bar was great with the Statue of Liberty light show how every hour. There ws a cafe which served wonderful coffee in the morning. Had a lovely iced coffee from JC - delicious. Would highy recommend his hotel so near Times Square and Broadway and across the road from the 42nd Street Metro Station. Thank you everyone for a wonderful holiday experience. xxx
First time staying at this hotel on my many visits to New York and must say the staff were by far the best I've ever encountered in NYC. The Bellmen Anthony was exceptional and took great care of me and my party of 6. I will definitely be back as this is my hotel of choice now when staying in New York
I have been staying at Margaritavillle every week since August of 2021-so a review is seriously overdue. I would first like to give a special thank you to Samara and Abhi-they have been here from the beginning and continue to make every stay an extremely pleasant one. I would also love to thank the front desk staff because they are ALL beyond friendly and accommodating. The hotel is new and very bright and clean. It definitely makes you question if you are in Times Square or somewhere tropical. The beds are extremely comfortable and there are windows on one wall from ceiling to floor-so if you have a room with a view the views of the city are incredible. I travel for business so I don’t often use the pool but when I have after a long day of work it is a nice escape from the hustle and stress of the day. The gym is quaint but very functional and I have never been in there with more than two people. I look forward to coming to my home away from home every week. I hope you do too!…
Stayed here last weekend (Fathers Day weekend) in a penthouse suite. Problems started about 2 hours after check-in. We called the Front Desk at 4pm to put sheets on the sofa bed (odd since most hotels already have these on). They said they would send someone. Came back from dinner at 6:30. Still not made up. Called again. They said they would send someone up. Figured we would kill time since our young kids needed to run some energy out. Came back at 9:00 and the sofa was STILL NOT MADE UP! Called down again and they said they would be up. 10:00 we finally went down the lobby ourselves to pick up the sheets. I ended up putting the sleeping kids in my bed while I made up the couch myself... This was the first inclination that the guests are not the priority here. When we returned from the theatre on Saturday night (8pm), the lobby elevator line looked like the entrance to a club (people were heading up to the rooftop bar). So with two small kids in tow, the lobby smelled like weed and liquor as we waited about 15 min to just get to an elevator. I asked someone if there was a line for people who were actually staying at the hotel? They said no. On Saturday night we were fast asleep when at 3am all the lights came on in the room blinking repeatedly. We mentioned this to the front desk in the morning and they were not surprised (strange??). We received a late checkout perk on Sunday. When we came back from breakfast, we were set to let the kids swim at the pool. Only to find out every single amenity (Margaritaville, pool, landshark, and rooftop) was occupied by some BitCoin conference. I watched as many people filed into the hotel for this conference...most were not staying at the hotel, yet my amenities were unavailable to me after spending almost $3000 at this hotel for 2 nights. Honestly, until they decide to get their act in line as to who they serve, I would not recommend staying at this hotel.…
The hotel was very nice and my family loved the pool and Landshark restaurant. The elevators are very slow and it took us 20 minutes just to go down. Giving 5 star review because the customer service was excellent. Yissel upon arrival was very welcoming, Kevin bellman helped us with luggage and restaurant recommendations. We’ll be back for my sons birthday.
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