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About
#354 of 517 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Set in the heart of Midtown Manhattan, overlooking a glittering stretch of Broadway, you will find W New York - Times Square; a stylish escape in the center of it all. Let our our Times Square hotel's prime location guide you to discovery with quick easy access to the endless attractions of the Big Apple, including Carnegie Hall, the Museum of Modern Art, and Radio City Music Hall. Standing only steps away from numerous subway lines, our hotel instantly connects travelers to all parts of Manhattan ⎯ from the gritty and glamorous Lower East Side to the cheeky and charming West Village. After a busy day exploring New York City, recharge in your luxury guest room or suite, refuel at one of our two dynamic restaurants or relax in The Living Room, a playful tribute to the Times Square of the past.
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Property amenities
Paid public parking nearby
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Business Centre with Internet Access
Conference facilities
24-hour security
Parking
Paid wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Wine / champagne
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, French, Russian, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
518Restaurantswithin 0.5 km
267Attractionswithin 0.5 km
Contact
1567 Broadway, New York City, NY 10036-1517
Getting there
49th StNew York City Subway3 min
50th StNew York City Subway4 min
Car HireSee all New York City car hire
4985Reviews90Q+A100Room tips
Reviews
Traveller rating
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You can’t beat the location. It’s right in the middle of the action but also our room was very quiet. They kept the room clean. They gave us water bottles everyday. The staff was friendly. It’s NYC- so the rooms are pretty small. Is what it is. The bar on the 7th floor was nice.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
I am using Marriott hotels for all my business trip, and I am now a titanium member, I decided to stay at the W Times Square for the first time, it is a nice hotel in a good location, but what make really the difference and guided my decision to use this hotel for my next trips to New York, is the wonderful service from Ilaria at the reception. She was able to accommodate all my requests, always with a perfect attitude and in a very professional way. Traveling a lot, I am always looking for very professional people, and I must say that Ilaria is rising the bar on this point. Thanks to her, the W gained a new recurrent guest.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I was staying this time in the W Times square and they did not make my room 1 time and they did not offer some water in the stay. Also one time there was a super high smell of weed in the aisle and they did not know where was coming that smell. I believe we were in a high class hotel and the hotel looks likes a motel 8 lower class. This is the most disgusting experience. What can you do to make better.!!!!! I was in the floor 49. Also they want to change my room also. When I check in on Wednesday night we were in the agreement to stay in the same room and it was a room with2 Queens beds. They want me to be in a suite with only 1 bed and I said no. But they were insisting 4 times and calling late and early in the morning.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: No stay in this nasty place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We have been to NYC before and stayed at two five star hotels. Wanted to try Times Square as we had shows to go to. The hotel was nice and we were upgraded to a corner room with a view of the Hudson River and Broadway. The noise from the street (we were on the 38th floor) was very loud, even with earplugs. Also, no hot water in the shower or sink. Several calls and a visit from the engineer, still no hot water. From the sink it was ice cold, even after running it for 3 minutes. The best we got in the shower was like warm. I did get a $50 credit for our trouble. Most likely will not return. Honestly, the only highlight was Iliana at the Front Desk and TJ, the bellman. I worked for ITT Sheraton and Starwood and know that they should have worked harder to resolve the issue at the property. Will be contacting Chase when we get back to ask for assistance. Major service failure. …
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Just back from 5 night stay and had a amazing time . Why the four star? My only negative for us were the rooms need a renovation as they are dark and dingy. I stayed in W The Palm in May and loved the room and also in London W so this was a massive let down ? Also there was no tea/ coffee facilities. On a plus note it’s a great location. You also have to pay $25 a day tax which can be redeemed at the bar which is a nice bar with good cocktails but it literally covers one😆 The concierge was super helpful as well as the door men.
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed at the W before and a repeat visit for the NYC Marathon weekend. Location great for Times Square, you fall out of the lift into the centre and a Starbucks across the road for a morning coffee. We had a higher floor room - important for noise given location. While I remember being wowed by the design many years ago the rooms look a bit tired now and the wait for the lifts can be annoying. Room was clean and daily service very good. Bag collection was very painful as we returned as a large international group were collecting bags for a coach to the airport. While this would be appreciated, The staff knew in advance this would happen when they booked the group in and just hadn’t prepared - not what you expect from the W. Too many corners cut unfortunately so loses a star.…
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: Ask for higher floors reduces noise at night
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The staff here is amazing! They were so kind and accommodating. I was celebrating my birthday and Oscar sent up complimentary wine and chocolates which started off our stay wonderfully. Jose guided us when we had no idea where we were going. We were accidentally charged for something we didn’t order and they were already working on the refund before I noticed. Every single staff member had a kind and inviting attitude. I work as a luxury travel advisor and I will definitely be recommending this property to my clients.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Portuhondo, Guest Services / Front Office at W New York - Times Square
Responded 1 week ago
Dear Britravels11, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our talents as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jennifer Portuhondo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's about room location. You can have a room overlooking Times Square or in the opposite direction overlooking the Hudson River. We had both and preferred overlooking the Hudson. Others (most likely younger) might feel diffrently. We enjoyed the Living Room Bar because of a daily credit which lowers the cost. Service from the desk at the bartender's was excellent.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Our corner room on the 51st floor overlooking the Hudson river was great.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We did not like the hotel at all. Half of it was closed due to refurbishment which was not advertised when we booked. So there was no bar or area for guests to sit, talk and drink. The overall feeling of the hotel was not welcoming. Therefore we will not return.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Portuhondo, Guest Services / Front Office at W New York - Times Square
Responded 2 weeks ago
Dear EllaTara, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. We will personally assist you with a room upgrade and special rate based on availability. Cheers, Sincerely, Jennifer Portuhondo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marriott gold status - poor hotel without the basics for work. The hotel is a 3star at best. No place to get coffee during the day, inclusive breakfast a disgrace. Cut down menu in the run down bar on the ground floor. The rooms are tired and dated. Had a 33rd floor suite. Wallpaper peeling, shower leaks, door between rooms doesn’t close properly etc. the $25 dollar a day charge for using the bar gone with 2 bottles of beer making it the most expensive bar in 5 blocks. Also it only opens at 5pm. Stayed 6 nights with the family while working. Won’t be back.
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Date of stay: October 2022Trip type: Travelled on business
Room Tip: The 3 Marriotts surrounding it are far better.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$296 - US$567 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new york - times square hotel new york city, w new york city, w hotel times square, w hotel nyc, w hotel new york city, w times square
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
509
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Claim Your ListingW NEW YORK - TIMES SQUARE: UPDATED 2022 Hotel Reviews, Price Comparison and 2,465 Photos (New York City) - Tripadvisor
Frequently Asked Questions about W New York - Times Square
Which popular attractions are close to W New York - Times Square?
Nearby attractions include Broadway (0.1 km), Times Square (0.06 km), and Come From Away (0.2 km).
What are some of the property amenities at W New York - Times Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at W New York - Times Square?
Top room amenities include a flat screen TV, a desk, and a view of a nearby landmark.
What food & drink options are available at W New York - Times Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W New York - Times Square?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to W New York - Times Square?
Conveniently located restaurants include Frisson Espresso, Los Tacos No. 1, and Gallaghers Steakhouse.
Are there opportunities to exercise at W New York - Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at W New York - Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Does W New York - Times Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W New York - Times Square?
The staff speaks multiple languages, including English, Spanish, French, and Russian.
Are there any historical sites close to W New York - Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.8 km), World Trade Center Memorial Foundation (5.8 km), and Hamilton Park (2.9 km).