Great value for a conveniently located hotel to the theater district and many nearby restaurants . Hotel is very new and Immaculately clean. Efficient checkin and checkout. Only criticism was breakfast. Recommend walking a few blocks to go to a local place.
My wife and I stayed here from August 21st to August 24th. Absolutely amazing property and top level customer service. The concierge greeted us with bottled water when we checked in and asked how he could be of service. We explained to him that we were trying to check in early as we arrived at 9:30AM. Although they had no rooms available, he had a bellhop take our luggage to storage so we could explore the town. The hotel is brand new and is completely amazing. Lots of cool memorabilia on the walls and the customer service is top notch. My only complaint is that the rooms are a little small but I guess that is expected in NYC. An awesome stay to say the least and my wife and I will be looking to stay at other Hard Rock properties when we travel together and with family. Stay away from the NYY Steakhouse. Completely overpriced and a terrible atmosphere. We walked in on a Monday night and were the only couple in the steakhouse. We asked to see a menu and when we saw the prices we got up and left. An 8 oz. steak was $60.00 USD and a baked potato was $15.00 USD. NO THANKS! ** Just so you are aware, the hotel charges $45.90/night for a resort fee which they claim is for use of their in-room coffee maker, wi-fi and fitness facilities. You should be able to opt of the resort fee if you choose not to use any of the facilities but you can't. The charge is extremely pricey but is right up there with everything else you get charged for in NYC.…
New hotel with modern facilities, clean and efficient, staff in bars, restaurants and lobby really helpful. We took the breakfast inclusive option which was a bit tedious for 7 day stay as was basic continental. No allowances made against the a la carte which would have been good (even a request for decaf coffee was chargeable) House keeping very efficient and good.
My niece and I take a trip to NY annually to attend the Global Citizen Festival in Central Park. This year we have decided to stay at Hard Rock hotel and after staying here this hotel will also be our annual tradition. Hotel was clean, modern, and spacious with very friendly staff! We had a great time. Attended our concert, spent the day at the Italian festival, attended the Broadway show Beetlejuice, ate at Ellen’s Stardust (another annual tradition), did a lot of shopping, and of course took in other New York must see highlights.
We had an amazing time at the Hard Rock this weekend! All previous reviews are spot on- every staff member was extremely courteous, the hotel is gleaming clean, and our suite was spacious, comfortable, and has all the right amenities! We did not get a chance to eat at the steakhouse or order breakfast but the RT60 bar was great- beautiful views and fantastic music! We would highly recommend the Hard Rock to anyone looking for an amazing midtown hotel!
An excellent hotel with a good vibe and amazing design. Our room was comfortable and modern with a relaxing atmosphere. The hotel staff was helpful and professional, especially the concierge who helped us plan a trip to the park.
Never stayed at a Hard Rock hotel and this place did not disappoint! The entire hotel was decorated tastefully, including the room. Very clean and comfortable, I'll be looking to stay at this hotel chain in the future for sure.
Amazing property with very friendly and helpful staff. The rooms were really nice and clean and the food was good as well. We loved the cupcakes that were left for us to celebrate my friends birthday.
Great service and location, cool rooms with lots of Rock memorabilia throughout the building and a nice roof-bar. Also got a pretty good rate even though it was UN General Assembly week. Will definitely stay here again.
Stayed 5 nights September. Booked via Agoda. Stayed 9th floor. Reception on floor 2.. not ground. Good sized rooms for NYC. On check in took $100 x 5 pending. Also took £1126 - which was a mistake & reversed. On check out they took £1545! I noticed before I left the hotel. They again reversed. Same excuse.. didnt realise was pre paid via Agoda. Absolute bull. Ive left to return to the UK with £2700 pending on my credit card. Ive heard this has happened to others. Bar was lovely & great location. I would stay again… when the $ improves. Stayed at London & Tenerife HR hotels prior. Staff are nicer in these two but I guess this is NYC & the people are different.,