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Hilton Garden Inn New York Times Square North

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30 W 46th St., New York City, NY 10036
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Traveller (412)
Room & Suite (98)
Dining (29)

About

#157 of 515 hotels in New York City
Location
Cleanliness
Service
Value
We're between Fifth Avenue and Sixth Avenue, in Little Brazil. Rockefeller Center, Times Square, Broadway, and Bryant Park are 0.3 miles from our door. The subway and Grand Central Terminal are seven minutes on foot, and LaGuardia Airport is 10 miles away. We have a meeting room plus a 24-hour fitness center and market. Enjoy our cooked-to-order breakfast.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Wine / champagne
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Microwave
Cable / satellite TV
Walk-in shower
Safe
Telephone
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish
1306Reviews6Q+A100Room tips
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GreenyG80 wrote a review Sep 2022
Birmingham, United Kingdom180 contributions71 helpful votes
Poor hotel for the price. No niceties in the rooms such as bottled water, shower cap or any basic toiletries/lotions. Had to request housekeeping every day. Room floor wasn't swept/mopped once in six days. Lift service is painfully slow. Front desk staff totally disinterested in customer service, no pleasantries or visitor advice to NYC offered. Wouldn't recommend.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Feurtado, General Manager at Hilton Garden Inn New York Times Square North
Responded 2 days ago
Good evening, GreenyG80! Thank you for choosing the Hilton Garden Inn Times Square North for your stay in NYC. We thank you, additionally, for spending the time to write to us, giving us some insight into your stay with us. We apologize it was clearly not the stellar vacation you had hoped for. I can assure you, your concerns will be addressed and given to their necessary channels for immediate action. This is not the standard or precedent we intend to set for our guests. Please reach out upon your return to NYC, as we would love to work out an incredible rate for your party and provide a stay more aligned with the standards of Hilton, and the standards you would expect from one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melissa wrote a review Aug 2022
6 contributions
Hotel's Favourite
I brought a group of family and friends to NY for our Central Park wedding and it was perfect. (We booked 7 rooms). My fiancé and I actually live in NYC but we stayed there too for the wedding. Everyone was thrilled. Staff was friendly, they accommodated early check in which was SOOO wonderful. Hotel rooms may seem a little small but they are absolutely the norm for Midtown Manhattan and importantly have coffee, microwave, and FRIDGE (not normal for a hotel at this price point in the area). Proximity to park, trains, and time square all perfectly manageable. Would recommend this spot to anyone traveling through in the future.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Feurtado, General Manager at Hilton Garden Inn New York Times Square North
Responded 4 weeks ago
We love to see it! Thank you for this fantastic review of the hotel and all it has to offer. We consider ourselves to be incredibly lucky with where our property is located. We are in the middle of everything, without the noise or hassle that comes with being in the middle of everything. We are also super proud of the team we have been able to cultivate. They are so wonderful, and they provide such a home away from home for our guests. We hope to be able to welcome you back with us soon, as the holidays are quickly approaching and nowhere is as magical as New York during the new year! We thank you for taking the time to share such a fantastic stay with us. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rishad wrote a review Sep 2022
1 contribution1 helpful vote
The hotel is pathetic with their service and rooms. After complaining for 2 days still nobody bothered to look into the complain for AC not working. Will never recommend this property and will never stay in this property if also given last choice. Was staying in room no 703- Rishad
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Daniel Feurtado, General Manager at Hilton Garden Inn New York Times Square North
Responded 2 days ago
Good afternoon, Rishad. Thank you for both choosing our hotel, and for taking the time to review it. I would love for you to contact the hotel, directly, as I am having a bit of trouble finding a reservation in your name from the month of September. We would love to be able to review our documentation regarding your complaints to see where we missed the mark. Please reach out at your earliest possible convenience so we can make an informed decision on how to make this right for you. We thank you and hope to be able to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AKdreaming wrote a review Sep 2022
Lake Worth, Florida487 contributions66 helpful votes
I was solo in NYC and I felt comfortable and safe in this hotel. The front desk personnel were very helpful and friendly. When I needed a cab during my early morning check out there were no cabs out front. Shawn the bellman helped me take my luggage to the next block and hail a cab for me. This was so above and beyond the customer service I expected. All around great stay.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Feurtado, General Manager at Hilton Garden Inn New York Times Square North
Responded 2 weeks ago
Hello, again, AKdreaming! Thank you for choosing the Hilton Garden Inn Times Square North for your stay in New York City! We appreciate the glowing review you to the time to leave for our hotel. We appreciate it more than you know and look forward to letting the rest of the team know. Our team is incredibly worthy of the praise, as they work so hard and love to make our guests feel welcome and right at home. We hope to be able to welcome you guys back with us soon and can't wait to "WOW" you with another fantastic stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jon iñaki A wrote a review Sep 2022
1 contribution
Highly recommended hotel, perfect location, cleanliness, rooms and above all the staff especially all the reception girls very attentive super nice and always helping with everything. perfect Very recommend
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Feurtado, General Manager at Hilton Garden Inn New York Times Square North
Responded 3 weeks ago
Good afternoon, joni_akia715! Wonderful is WONDERFUL! We are thrilled to hear about your pleasant stay with us and look forward to being able to host many more for your party. Our team is incredible. We are very lucky to be able to work with consummate professionals in the field who truly love what they do. It really has an impact on the guest experience, and we're so happy to hear yours exceeded your expectations. Thank you for taking the time to share your experience with us. We hope to have the privilege of seeing you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cruisemamma wrote a review Sep 2022
Georgetown, Canada16 contributions3 helpful votes
We just got back from a 4vday visit to NYC and our accomodations at the Hilton Garden Inn was awesome. Great location, hotel is very clean and the staff are all friendly and helpful. Thank you Pamela for a wonderful stay. We will definitely be back. Maria T
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Feurtado, General Manager at Hilton Garden Inn New York Times Square North
Responded 4 weeks ago
Thank you, Cruisemamma! We cannot wait to let Pamela know she made such an impact during your trip! We are so happy to hear it. She really is a gem and loves every step of her day. Her genuine disposition radiates throughout our lobby, and we are thrilled to hear it radiated its way to your family throughout your stay. We hope to see you soon and look forward to hosting you all again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrewsmom9494 wrote a review Aug 2022
Omaha, Nebraska18 contributions7 helpful votes
We stayed on the 15th floor in a room with a view of another brick building. Our room was pretty dark, even with the lights on. The storage was inadequate for the two of us. There are two hidden tiny closets with a few hangers, but no drawers for any storage. I had to live almost completely out of my suitcase. The bathroom was large enough, but the glass barn doors with no exhaust fan gave little privacy. For some reason the tissues in our box were soaking wet, even after we had the room cleaned. We also bought tp, because the airports had better tp. We ate the breakfast buffet on two days. The first day it was good, but the second day, the food was all cold and the service was lacking. The coffee pot was cold as were the buffet servers. The location was very good for walking to Times Square, Broadway and Rockefeller Center. There are a lot of restaurants and food trucks in the area.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Daniel Feurtado, General Manager at Hilton Garden Inn New York Times Square North
Responded 4 weeks ago
Good afternoon, Andrewsmom9494! Thank you for choosing the Hilton Garden Inn Times Square North for your stay in New York! We are troubled to hear there were a few hiccups during your trip. I have sent your comments over to our Director of Housekeeper who will make the necessary changes with his team. We hope to be able to have the opportunity to welcome you back with us so we may extend a complimentary upgrade to your party, which I believe may aide some of the woes of your previous stay. Our upgraded room categories boast a much better view of our gorgeous city and allow for a bit more space in the room. Please reach out upon your return, as we would like to liaise you throughout your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jpmaydak wrote a review Aug 2022
Charlotte, North Carolina401 contributions98 helpful votes
The location is just about perfect! You can walk to many sights with every kind of restaurant or bar within a short walk as well. Yes, the rooms are on the small side...it's NYC! They are well appointed and very adequate. I'm a diamond member and have stayed at over 100 hilton locations around the world. Both the front desk staff and cleaning staff at this location are among the best I have encountered. Larissa, I believe she is the asst manager, stands out. Hilton should make her a corporate trainer. Not joking. Reasons this is not a 5-star review. Breakfast...when you stay at most HGI's it is included when you are gold or diamond level for you and a guest. Not as this hotel. Instead they offer you a $10 coupon good at the restaurant located in their lobby. Well, each breakfast is $29 so the $10 coupon makes zero sense when breakfast is free at other locations. WiFi...on the 18th floor at least it is worthless.
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Daniel Feurtado, General Manager at Hilton Garden Inn New York Times Square North
Responded 2 days ago
Good evening, jpmaydak. You are too kind! We thank you so very much for your lovely review of our hotel and of our team. Larissa is wonderful and I know she will be so happy to hear she was able to play such a role in your stay. We totally understand your sentiments about breakfast. Hilton has updated their benefit package for their Honors members throughout the pandemic. Your food and beverage credit is now expanded to include breakfast, lunch, dinner, or drinks as opposed to just the cost of breakfast. We understand that $20 a day can feel a little limiting. We are happy to report, however, that we will be updating our breakfast options for your return and would love to be able to welcome you back to enjoy. We hope to see you soon and thank you, again for taking the time to leave such a wonderful review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JGB wrote a review Aug 2022
Montreal, Canada7 contributions
The rooms are small but each square inch is made to work. I asked for a 'quiet' room and I got one! The front desk team is just as great as other reviewers say and all staff I encountered were courteous and professional. I had a room with two double beds (with quality linens) - worked out well for my child and me. During a hot spell in New York, it was great to have reliable, adjustable air conditioning. Everything was spotless and the bathroom was well designed. The closet had everything you need. The lobby may be under construction and there are only a few chairs in two small sitting areas. Definitely not a stylish crowd nor a stylish hotel but who cares. I would have liked a little more mask-wearing in the elevators by the employees. All in all a good affordable choice for midtown and Hilton Honors points help alot. The location was better than I realized because it was close to the Fifth/Madison avenue bus lines plus just around the corner from the 50th St. F/D/etc. train station. Folks going to shows can fall into their theaters from here. The coffee setup seemed a little stingy - a Keurig with four cups, but it was fine. I'll definitely consider this first for my next trip.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Feurtado, General Manager at Hilton Garden Inn New York Times Square North
Responded 2 days ago
Hello there, Julia B! Thank you so much for your review. I am so thrilled to hear you enjoyed the hotel and your stay. We are happy to report the renovations on our hotel are finally complete and our lobby is ready for you, fully equipped with a brand-new pantry and seating area. We hope to be able to welcome your child and yourself back to enjoy with us! The holidays in NYC are magical. We would love to be able to see you soon and ring in the new year!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KatharineAnderson wrote a review Jul 2022
Maui, Hawaii11 contributions30 helpful votes
Excellent location Extremely clean Comfortable beds EXTREMELY RUDE front desk- Pamela NO WORKING AC IN JULY-ruined the entire hotel experience and not willing to fix 🥺 new person at front desk(excellent person) sent engineer to try to fix. Worked better for a few hours then not again. Hotel was fully booked so couldn’t change our room. Hilton owns tons of properties in the area. They should have offered to move us. No AC in NYC on 90 degree days is NOT PLEASANT. Then we left NYC for an international flight! Feeling completely sticky before getting in a 6 hour flight. This is completely unacceptable. Not to mention, having cancer treatments has left my body even worse off when it comes to extreme heat and I can no longer regulate my body temperature. Such a great hotel in a great location, so if you’re comfortable in an 80 degree plus room, stay here. If not, look elsewhere. As other reviews have stated, I actually feel like they are unethical. Who rents a $350 room to someone knowing the AC doesn’t work??? 🥹 I was MISERABLE for 3 days!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Daniel Feurtado, General Manager at Hilton Garden Inn New York Times Square North
Responded 2 days ago
Good afternoon, Ms. Anderson! My name is Larissa, the Assistant General Manager here at The Hilton Garden Inn Times Square North. Firstly, we thank you for choosing our property for your stay in New York City. We appreciate your business more than you know and, as always, appreciate your business as an Honors member. I did want to reach out regarding your review, as it seems you were quite unhappy whilst here and, of course, that is not the outcome we wish for any of our guests. I was present during your check-in process with Miss Pamela, and while I do not agree her disposition was that of a disrespectful or rude one - I do remember there being a bit of a challenge with your digital check-in that delayed the process for you. We can certainly understand and empathize with how frustrating it is, especially upon the arrival to the property, to have something already go wrong with your booking. It is with Pamela's quick handling of the situation that we were able to check your entire party in early into rooms right next door to one another, despite the initial hiccup. That being said, I am saddened to hear that it was, seemingly, a perfect storm of unfortunate happenings throughout your trip. While we do not share inventory with any other Hilton properties, you should have not been able to leave our property without your troubles being taken seriously and rectified in some way for you - monetarily, or otherwise. We are sorry it took so long for this to happen. I have refunded one night of your booking for you. Please allow for 7-10 business days to see that reversal back to your card. Contrary to your review, as well as the one mentioned in your review, it does very little service to the hotel to be deliberately unethical, and in no way would the hotel intentionally sell a room that is, to our knowledge, out of order. We thank you for taking the time to share your experience with us, allowing for us to follow up with the necessary departments. We hope to be able to welcome you and your family back soon and provide a stay more aligned with your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$194 - US$461 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York City
NUMBER OF ROOMS
196
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Frequently Asked Questions about Hilton Garden Inn New York Times Square North
Which popular attractions are close to Hilton Garden Inn New York Times Square North?
Nearby attractions include St. Patrick's Cathedral (0.4 km), New York Public Library (0.4 km), and Bryant Park (0.3 km).
What are some of the property amenities at Hilton Garden Inn New York Times Square North?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Garden Inn New York Times Square North?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn New York Times Square North?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn New York Times Square North?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Hilton Garden Inn New York Times Square North?
Conveniently located restaurants include Bill's Bar & Burger, Megan’s Bar & Kitchen, and Tony's Di Napoli - Midtown.
Are there opportunities to exercise at Hilton Garden Inn New York Times Square North?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn New York Times Square North?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn New York Times Square North offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Hilton Garden Inn New York Times Square North?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Garden Inn New York Times Square North?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.7 km), World Trade Center Memorial Foundation (5.7 km), and Hamilton Park (3.4 km).