The Westin New York at Times Square
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About
#300 of 519 hotels in New York City
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Value
GreenLeaders Platinum level
The Westin New York at Times Square welcomes you to stay in the very heart of New York City and prepare yourself for an unforgettable experience in close range of the best offerings of Midtown Manhattan. Ideally situated in walking distance of Broadway theatres, Central Park, and dozens of famed attractions including Madison Square Garden and Times Square itself, our doorstep is the ideal first step for any experience in downtown New York, NY. Once you have had a full day of exploration, we are ready to help you unwind and relax with our on-side WestinWORKOUT® Fitness Studio, open 24 hours a day, and with our savory meals at our vibrant Foundry Kitchen & Bar where you can enjoy delicious American cuisine and craft cocktails. If you have an event to host, our hotel has you covered with over 34,000 square feet of meeting and event space along with bespoke event services and planning to ensure you are prepared for the best meeting, wedding, or other event in New York City.
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Property amenities
Paid public parking nearby
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
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Room features
Allergy-free room
Bathrobes
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Spanish
Location
100Great for walkers
Grade: 100 out of 100
502Restaurantswithin 0.5 km
249Attractionswithin 0.5 km
Contact
270 West 43rd Street At 8th Avenue, New York City, NY 10036-3912
Getting there
42nd St – Port Authority Bus TerminalNew York City Subway1 min
Times Square – 42nd StNew York City Subway4 min
Car HireSee all New York City car hire
3997Reviews245Q+A100Room tips
Reviews
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+1
Recently I stayed in The Westin New York at Times Square, that is now operated by Marriott Bonvoy. The 45 story hotel is modern, the premium category rooms are spacious and well appointed, and all the facilities (including a coffee/tea maker) functioned properly. Bottled water was submitted daily. For a one time payment of $20.00, a small fridge was installed in a large corridor part of the room. The room was on the 40th floor, with some spectacular views of the stunning Manhattan skyscrapers, iconic sites and buildings, busy streets and lively avenues. The TV screen in the room showed personal greetings every morning, day and evening. The 7 story atrium with a spacious lobby and large reception area, as well as stylish seating areas created contemporary ambiance and great comfort for visitors. Multiple high-speed elevators functioned flawlessly. One of the excellent features in The Westin was the breakfast arrangement, with the usage of a $30.00 daily credit from the fee of the same amount, included in the hotel reservation. Breakfast was of the buffet type, with a variety of fresh colds cuts, fruits, smoothies, juices, coffee (served at the table), and hot meals. The pastry section was marvelous, offering abundance of small, delicious swirls, danish, muffins, cakes, etc. I would even rate the breakfast buffet as A+. The hotel aimes at providing a high-quality service -- Reception Staff Mary Jane, Kenneth, and Janet (I think that was the name of a young lady) were very hospitable, attentive and helpful; the Cleaning Service by Maria was done expeditiously and properly every day; the team of Bell Services was well organized, welcoming and responsive -- Eddie and all their staff were always very amiable and helpful. My special thanks to Concierge John -- a true gentleman, a high-skilled professional, very knowledgeable in the area of customer service and city expertise, helping travelers to visit, experience and enjoy the best in the gorgeous New York City! The hotel is located in the central part of Midtown Manhattan, very close to Times Square, Broadway and all the top Broadway theatres, museums, shops and restaurants. I enjoyed my stay in The Westin New York at Times Square very much -- and I definitely plan to be back again. Thank You All!…
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Date of stay: January 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Upper floor rooms are quiet and offer some fascinating views of New York City!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
32 Helpful votes3 Reposts
Helpful
Response from Team Marriott, Agency / Consultant at The Westin New York at Times Square
Responded 2 days ago
Dear 490irinag, Thank you for evaluating your recent stay with us. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. We appreciate your compliments and will share them with all the team members mentioned. We are also happy our location was perfect for your travel plans and that you were impressed with our food offerings, guestrooms, and all the amenities we provide. Thank you again for the exceptional review, and we look forward to having you as our guest again soon at The Westin New York At Times Square. Best Regards, Ryan Flannery Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
We stayed here in Aug for 6 nights. We were on the 35th floor with a fantastic view of the Empire State Building and also towards Times Square. The view sums up New York! The desk staff, concierge, restaurant and door staff were all great and very helpful. The room was a good size with a nice shower/bath. There was a mini bar in the room but it was empty which was fine. There was a coffee machine, iron and board, big TV and a safe. The room was cleaned everyday and couldn't fault the cleanliness in anyway. We stayed there with a Virgin Holiday and with the resort fee, we made use of the attraction tickets and $30 per day credit. I would recommend this hotel as its near the Subway, close but far enough away from Times Square to see New York.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
Helpful
Location is excellent, close to Times Square but didnt hear any street noise etc - so nice and quiet. Tons of food choices nearby, I love the European Bakery that is just outside the front door. Room was nice sized, great bed, fast wifi. Room safe but no fridge. Fast check in, large lobby. They do charge a $30 fee on top of room rate and you can get that back if you eat in the hotel. Restaurant open for breakfast and dinner but not lunch.
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We stayed here for 6 nights. Booked in a package with Virgin. After a long day travelling and negotiating with a yellow cab driver we finally arrived late afternoon. Our room wasn't available so the hotel kindly gave us some credit to go to the bar for a drink. After a short while we went back to the check in desk as we were just desperate to get rid of cases etc.. Our room on arrival was lovely, it was a corner room 33 floors up! We had all round views of different parts of the city. The room was well equipped and cleaned to a high standard. Beds were comfy... my only issue was I am asthmatic and attempted on 3 occasions for different pillows as they are all down filled, requested foam but sadly ended up with 5 down filled pillows. In the end I just needed sleep and with use of my own pillowcase and towel all was okay! We only had a couple of days of having the bed made etc as some days we would go back for an hours rest. On returning one day our room door was off the latch after the room was cleaned. Things like this happen and luckily everything was okay! The Foundry bar was lovely all the staff extremely welcoming and always friendly. In our package we had a daily package of $20 dollars each so we used most nights for a wind down drink or two... (highly reccomend the blood orange margarita) We never ate at the bar but the food we saw did look really nice. The hotel is so close to times square and plenty of food options available close by for breakfast or daily meals and snacks. In all a really lovely hotel, very clean and surprisingly quiet away from the lobby area. …
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Agency / Consultant at The Westin New York at Times Square
Responded 1 week ago
Dear Nic D, Thank you for sharing your thoughtful review of your time at The Westin New York At Times Square. We are glad you enjoyed our hospitality, convenient location to Times Square, and had a nice time at the Foundry Bar. We are also happy you loved our comfortable guestrooms and the energizing views of the city. That said, we appreciate all your feedback, the positive as well as the things that would have enhanced your time with us. We value all your comments and look forward to hosting you again soon. Best Regards, Ryan Flannery Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel tucked just a stone’s throw from Times Square feels surprisingly secluded from the chaos of the surrounding area. The dining options are good, and easy to access but I have found the staff exceptional. In fact, Mickayla should be crowned the Queen of Hospitality! Available, helpful and reliable she is the kind of person you want to meet when traveling. Every staff member from housekeeping to front desk was exceptional. I can’t wait to return. You may find a better spot but doubt it in the Times Square area.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Had a great 3 night stay. Asked for a room up top and got the 38th floor. Lifts super quick. Room fine, staff helpful and the property is run well. We flew down to Florida and my wife realised she had left valuables in the room. Security, I think Alan and Robert were very helpful over the phone and had item sent down to us by fed ex. So Thankyou guys for that.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Agency / Consultant at The Westin New York at Times Square
Responded 2 weeks ago
Dear gunboat4444, Thank you for taking the time to share that your stay at The Westin New York At Times Square was perfect in every way. We are glad you had a wonderful time and that you liked our accommodations. We are also happy to know our devoted associates especially Alan and Robert took great care of you as well as of your valuables and get delivered to you safely. We will certainly share your compliments with them. It was our pleasure hosting you and we look forward to welcoming you again soon. Best Regards, Ryan Flannery Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had to pay $150 a day in case of damages of the room even though I spent £3,000 on the holiday. Been trying to get a refund as they told me it would be 2-3 days after check out. It’s been 4 weeks. I think it’s absolutely disgusting. Lack of communication and was told several different things by different people working at the hotel. The bank is refusing to pay me my money bank as the hotel has taken their transactions of my online banking. DO NOT stay at this hotel if you want to waste $150 a day!
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Date of stay: December 2022Trip type: Travelled with friends
Room Tip: Avoid this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This is my second time staying at this property in the past 18 months. My go to hotel around the Times Square area. 36 hours transit in NYC! Room upgraded to a spacious room (Higher floor with spectacular views of NYC) Breakfast was amazing
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: The hotel is located very close to times square (5 mins walk). A much better choice if you prefer...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The good: I’ll start with saying the staff were great . 5 stars to Jorge who was a bellman / baggage handler . Thank you - I know you are likely short staffed and your staff all had a smile or at least showing one! Awesome The bad : I haven’t stayed at this particular Westin in 7 years and I don’t think one thing has been changed or updated . Room 1 : upgrade queen x2 suite looked like it had a bad experience with Taco Bell sauce . This is sad, what a waste of sauce ! Also dirty in general. Room two was two full beds for the same price as what I paid $$$ more for queens . The front desk didn’t mention the bed size change when they changed my room. Not working for 2 adults 2 kids - let alone I paid more - chose this for a reason. Upgraded by another member of staff (thank you) to a Junior suite due to no other queen rooms available - while this was nice - it was still a struggle . The room showed heavy wear . The pillows were chunky in a bad way - sheets hard and starchy and not really clean - the bed is so old that the edges were higher than the center - what happened to the dream bed advertising ? I book Westin because of this and 2 prior back surgeries bad beds are the worst ! - the painting in the room would have been nicer if it didn’t have a sheen of spray on it - don't think this was Taco Bell this time .. we are elite Marriott members, own a timeshare and have traveled a lot of Westin Marriott’s etc - this was such a disappointment - Absolutely will not be back to this Westin - but heeeey to your staff. Great job mate …
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Date of stay: January 2023
Value
Location
Service
Room Tip: Dirty
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Clean rooms. Good location for Theatre District and Times Square. Rooms are dark; need better lighting. The lack of lighting was the biggest negative. The Foundry Bar has great wait staff. The Foundry was a quite busy venue but the staff were very accommodating.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Times Square is very busy but this location is great if you’re coming for shows
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$247 - US$453 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin new york at times square hotel new york city, westin times square, westin new york city, westin new york times square, westin hotel new york, new york city westin
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Hudson Yards / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
873
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Claim Your ListingTHE WESTIN NEW YORK AT TIMES SQUARE (S̶$̶5̶7̶0̶) S$239: UPDATED 2023 Hotel Reviews, Price Comparison and 2,199 Photos (New York City) - Tripadvisor
Frequently Asked Questions about The Westin New York at Times Square
Which popular attractions are close to The Westin New York at Times Square?
Nearby attractions include Broadway (0.3 km), Times Square (0.4 km), and Mission Escape Games (0.4 km).
What are some of the property amenities at The Westin New York at Times Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin New York at Times Square?
Top room amenities include a flat screen TV, a desk, and a dining area.
What food & drink options are available at The Westin New York at Times Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin New York at Times Square?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Westin New York at Times Square?
Conveniently located restaurants include Los Tacos No. 1, Frisson Espresso, and Angelina Bakery NYC.
Are there opportunities to exercise at The Westin New York at Times Square?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at The Westin New York at Times Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin New York at Times Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin New York at Times Square?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to The Westin New York at Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.5 km), World Trade Center Memorial Foundation (5.5 km), and Hamilton Park (2.7 km).