We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The staff is helpful and friendly. The location is perfect close to subway station. The rooms are a good size for NYC standards and they are nicely decorated and very clean. The restaurant and bar are very nice as well. Strongly recommend it!
Review collected in partnership with Hyatt Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
This hotel exemplifies SUPERB hotel management and customer service. Upon checkin, we took a late flight and arrived the next day but had the previous day booked so we can freshen up at 8am ET/5am PT. The manager (?) who had a flower on his...More
2 Thank Alina F
Response from GMDavidMcManus, General Manager at Hyatt Union Square New YorkResponded 30 June 2017
Hello Alina F-
Thank you for the kind review. I'm so pleased that you had a exceptional experience during your stay with us.
We welcome you to stay with us again soon.
We can't say enough positive things about our recent visit to the Hyatt Union Square. Location was perfect for everything we wanted to do in NYC - from seeing shows near Times Square to listening to great jazz, going to museums, dining, etc. The staff...More
Response from GMDavidMcManus, General Manager at Hyatt Union Square New YorkResponded 2 days ago
Thank you for taking the time to review our property. I'm so pleased that you found our staff accommodating during your stay with us.
We look forward to welcoming you back soon.
Hyatt Union Sq is the kind of hotel I would not be willing to pay for myself...but I was happy my work was willing to. Room was excellent, spotlessly clean, comfy bed, and top quality toiletries. My view out the back of the building was...More
Response from GMDavidMcManus, General Manager at Hyatt Union Square New YorkResponded 3 days ago
Thank you leaving us a review. I'm glad we were able to meet your expectations during your stay for business.
We hope you will choose us again in the future.
This hotel failed on every level. Check-in took too long, my Globalist benefits were overlooked, my room service order had errors, there were errors in correcting the errors and the food was unimpressive. The room condition was poor, with a non-functioning light and a non-functioning...More
Response from GMDavidMcManus, General Manager at Hyatt Union Square New YorkResponded 6 days ago
Thank you for letting us know about your experience. We do use this feedback to improve our service.
I apologize for the all the failures that occurred during your stay. I'm sure this was frustrating after your last experience. Again, I apologize. We...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$294 - US$764 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#27 Green Hotel in New York City
#29 Family Hotel in New York City
#31 Business Hotel in New York City
#93 Luxury Hotel in New York City
#105 Romantic Hotel in New York City
Non-Smoking Rooms ,
Number of rooms
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Hotwire, Orbitz, TravelUp, Hyatt Hotels Corporation, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Hyatt Union Square New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Response from GMDavidMcManus | Property representative |
I can provide a little more detail for you. The Sanctuary suite offers many great features. It is a one bedroom with a king bed. The living area offers a couch, chairs and a 4-seat dining table. There are two... More
I can provide a little more detail for you. The Sanctuary suite offers many great features. It is a one bedroom with a king bed. The living area offers a couch, chairs and a 4-seat dining table. There are two TVs, one in the living room and one in the bedroom where the mirror transforms into the TV.
The terrace is a wraparound terrace and has two access points from the suite; one in the living room and one from the bedroom. The terrace offers lots of seating. There is a sun bed and 6-seat dining table.
Please fee free to connect with us to if you like to book by calling at 212-253-1234.