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JW Marriott Essex House New York

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1,574 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Essex House New York
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Showing 1,389: English reviews
Harrisburg, Pennsylvania
Reviewed 1 week ago

We had a lovely quiet room on reward points and that was fine. The hotel is centrally located and the staff is very nice. Nevertheless the breakfast was hyper expensive with served coffee $9 for starters. Fruit, muffins and yogurt cost $20. We headed out. Furniture in rooms is old with no chairs except at desk and limited. Also no...

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Helpful?
1Thank Ed B
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Ed B, We appreciate you taking the time to share your trip with us. We are proud of our great location near Central Park, and it is a delight to hear our staff made such a positive impression. As we work on renovations and updates to our hotel, we will keep your comments in mind. We hope you visit...

Reviewed 2 weeks ago via mobile

The JW Marriott Essex House is exactly as their website describes. The service was lovely, the basic king bed room (sans park view) was comfortable and clean--the bathroom was quite modern and the cable TV service worked perfectly. They checked us in quickly and were quite helpful overall. Nice place to stay and great location.

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Helpful?
1Thank Susanne D
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Susanne D, We appreciate you sharing these kind words. It is wonderful to know you enjoyed our comfortable accommodations and convenient location. We would love the chance to welcome you again.

Clayton, California
Reviewed 2 weeks ago

The hotel is horribly over priced for Thanksgiving week due to the Macy's parade, but the location couldn't have been better and thus the 4 stars. The room we were assigned, standard queen, faced an internal opening between several buildings - couldn't tell if they were all the hotel or other buildings. The floor actually sloped in the room which...

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Helpful?
1Thank TravelinWillers
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear TravelinWillers, Thank you for taking a moment to share your review. We are pleased you appreciated our excellent location and comfortable beds. We are proud of both our Art Deco lobby and our hardworking staff, and it is wonderful to know you enjoyed these as well. We apologize if the accommodations were not to your liking. We hope you...

New York
Reviewed 2 weeks ago via mobile

I'm very grateful & humbled being offered to stay @ their Presidential suite in JW Marriott Central Park South !!! Thanks to Jolly Mallory ( Guest Relations ) she helped me realized my wishes come true. Every email exchanges to arrange every transaction was flawless. I was well informed & notified ahead of time. Because of the gridlock in New...

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Helpful?
1Thank NycVen13
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear NycVen13, It is a pleasure to hear about your latest experience. We are thrilled our employees could provide such a smooth transition for your getaway, and that everything went off without a hitch. It is wonderful to know you enjoyed our beautiful accommodations and amenities and that your party was a success. We are privileged to have such professional...

Reviewed 2 weeks ago via mobile

Seems like the JW Marriott Essex House should not be part of the brand. Am a Marriott Gold Member, and do always stay loyal. Wanted a special night with my adult family in the city for the night and paid dearly for a family suite, that honestly was not up to par. Read the reviews prior to going and thought...

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Helpful?
4Thank Dawn C
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Dawn C, We appreciate you taking the time to share your review. While we are thrilled by your commitment to the Marriott brand, it is disappointing to hear the details of your latest trip. We strive to make a guest’s stay comfortable from beginning to end, and we apologize that this was not the case. We will inform the...

san antonio, Texas
Reviewed 2 weeks ago

The location and size of the room was superb. The lobby is gracious and comfortable. However there was no coffee in the room. You had to go downstairs for coffee. Also the rooms are a little dated, but the comfort of the beds makes up for that. We had to call housekeeping a couple of times for small things that...

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Helpful?
1Thank ateitall
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear ateitall, We are thrilled to read your review. We are pleased you enjoyed our welcoming Art Deco lobby, spacious accommodations and comfortable beds. While we apologize for any small issues that may have occurred in your room, it is wonderful to hear our staff responded quickly and efficiently. We hope you find yourself back in New York soon, as...

Reviewed 2 weeks ago

An error occurred with my reservation and then my suite. Given the Hotel´s ¨Holidays full booking status¨ no one seemed to be able to assist me. Of all the staff involved in my stay, Mr. Henriquez, front desk manager, was exceptional in helping my family and I and more than met our expectations in resolving all issues. I want to...

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Helpful?
Thank Wanda E
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Wanda E., Thank you for your sharing your review. While we are troubled by the rocky start to your trip, it is wonderful to know a member of our staff was able to get it back on track. We are thrilled to have such helpful and professional employees manning our hotels, and we will share your appreciative and kind...

Reviewed 2 weeks ago via mobile

We stayed here for NYE weekend. The location is great and the hotel pleasant. Like most places in New York City it did come with a hefty price tag. The suite was pleasant- the pullout bed in the lounge wasn't the most comfy, which for the price I would have expected. The bed in the main room was extremely soft-...

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Helpful?
Thank Asioul
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Asioul, Thank you for sharing your experience with us. It is wonderful to hear you enjoyed the accommodations and our location near delicious New York dining. We apologize if you were disappointed by our amenities. As we continue to update our hotel, we will keep your feedback in mind for the future. Please contact us directly if you would...

Boston, Massachusetts
Reviewed 2 weeks ago via mobile

I stayed for two nights in December and had problems from check in to check out. This hotel is perfectly situated for moving around the city. However, the staff upon check in were rude. I'm a Lifetime Plat Elite and they refused to give me an upgrade even though rooms were available. I had a view of a brick wall....

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Helpful?
3Thank gmcweston1
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear gmcweston1, We are glad you took the time to give us your feedback. While we are happy to know you enjoyed our location, we are troubled by the issues you encountered during your visit. We strive to provide a comfortable, relaxing stay to each of our guests, and these problems are uncharacteristic of our standards. We will work with...

Myrtle Beach, South Carolina
Reviewed 2 weeks ago

I am a Marriott Rewards member and was staying for one night with my wife in the city. I was looking to be close enough to the park as well as midtown Christmas activities and a restaurant we were planning on going to down in Flatiron district. We wanted to be away from Times Sq (Marquis is great but too...

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Helpful?
Thank martin v
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Martin v, We appreciate you sharing your review with us. We are pleased to hear you enjoyed our location adjacent to Central Park and hope you found the closeness to public transportation beneficial in your travels throughout the city. It is terrific to know you appreciated the charm and beauty of our hotel, and that you had the opportunity...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Since opening its doors in 1931, the JW Marriott Essex House New York has served as an iconic Central Park hotel, delivering exceptional experiences for its guests. This New York luxury hotel welcomes you with contemporary guestrooms and suites – many affording views of Central Park – that offer distinctive amenities and the latest in technology. ... more   less 

Additional Information about JW Marriott Essex House New York

Address: 160 Central Park S, New York City, NY 10019-1502
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $323 - $1,042 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — JW Marriott Essex House New York 3*
Number of rooms: 515
Reservation Options:
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Also Known As:
Jumeirah Essex House Hotel New York City
Jumeirah Essex Hotel
Hotel Jumeirah Essex
Hotel Style:
#131 Romantic Hotel in New York City
#144 Business Hotel in New York City
#191 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Essex House New York staff and other travellers.
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Questions? Get answers from JW Marriott Essex House New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Value for money”
 of 5 bubbles ManpreetK_12, 18 Jan 2017 | Read review
“it's worth getting the central park view room”
 of 5 bubbles 31emmap, 16 Jan 2017 | Read review
“Negotiate to get a King Room for less than $450 per night.”
 of 5 bubbles BigWhale, 9 Jan 2017 | Read review
“End rooms in center of hotel appear to be larger and quieter. Since we were only in the room to sleep, it was fine.”
 of 5 bubbles edb407, 8 Jan 2017 | Read review
“Better to go outside and see the parade to experience rather than looking through glass window and unable to hear the bands”
 of 5 bubbles TravelinWillers, 5 Jan 2017 | Read review
5 of 5
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