One of the worst Hilton hotels I have ever stayed at. Diamond member here so I have stayed in quite a few. First off my room was not ready by the check in time. In fact I waited an hour later before they just offered me a different room. I have preference to be away from the elevator because I have PTSD an noises startle me and wake me up easy. Well the only room the had for me was between the two elevators. They assured me that it wouldn’t be an issue. LOL. All night long I had to listen the the elevators clank by. In fact, I am writing this at 1 am because they keep me up. To top it off, my tv randomly turns off and on while trying to watch it. If you like the motel 6, this is your place. Location is good. But that’s it. First time in a Garden Inn brand so maybe it’s just what the brand is. Nothing was offered for any of these issues. Still payed Hilton my $320 for the night.…
My wife and I came to New York for some personal business. We finished our first days appointments early and arrived before our check in time. The front desk was very kind and allowed us to check in early to a different room on a higher floor with a nice view. They were extremely polite and greeted us by name each time they saw us leave and arrive. That was a very nice touch. The room was clean and well maintained. We noticed that the tv remote did not work, so I called the front desk and they came right up with a new remote. Breakfast was nice. Location was perfect for our needs with some great restaurants in close proximity on 2nd avenue. We would definitely stay here again.
This was a good location in mid-town. The issue was that the local subway stop was actually closed to train service for the weekend so we had to walk a few blocks further to get access to the subway. Not really the fault of the hotel though. Overall, I would rate the hotel as average. The strengths were the staff who were friendly and prompt with help. Check-in and out was fast. The room was clean and comfortable. Downsides were: 1. Minimal in-room amenities. Apart from a couple of bottles of water provided in room and on arrival, nothing else was provided or re-supplied. The cups, coffee, shampoo and soap were not replaced until the last day we were there. 2. The fan in the bathroom was not in working order although that was not a big deal. One of the days, one of the two elevators was out of service which made for a long wait for the elevator.…
This is our first time in New York. The manager Imran and Martin at the front desk was so helpful. Checking to our room was so fast, convenient and very informative. Imran is so professional and nice to show us all the options at the hotel. Martin is so helpful to organize the transportation for us. Love our stay, and will come back here for our next trip.
This hotel is conveniently located if your business in NYC is located in the midtown/east side area. There's nothing special about the hotel. It is clean, has what you need (except restaurant service) and the staff are courteous. The rooms are compact, but that's what you'll find across the city.
The location is excellent, all major sights are in walking distance. Payment settlement was very unprofessional, credit card was withdrawn several times which was very confusing. Receptionists were not helpful at all.
We now have a very reliable place to stay when we visit family. The location is right in the middle of great restaurants, transportation if you want to take advantage. The hotel staff are very helpful and friendly. Room was night and clean.
The accommodations were comfortable. The staff were friendly and helpful. We really enjoyed our stay. We needed two beds and that was difficult to find, we were lucky to find what we needed here! This location is within walking distance of many attractions. Lots of close restaurants.
One star is being generous. The rooms were very small and rugs worn and the easy chair was stained. I reserved a “premium” room and was told by front desk there’s no difference between a premium room and a regular room. Also, the person who checked me in was not friendly at all and treated me as an annoyance because I wanted the room I paid extra for. Definitely not worth the $673 for two nights. The place can best be described as shabby and the staff I encountered not friendly.
Pro: The front desk staff were friendly and helpful. Cons: Ripped wallpaper, water stains beneath the glass on the artwork, pilled bedspread, worn carpet. For $300 a night, Hilton needs to upgrade room standards. Disappointed Hilton Honors members.