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Holiday Inn Express New York City - Chelsea

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Holiday Inn Express New York City - Chelsea
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1,877 Reviews from our TripAdvisor Community

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Showing 1,328: English reviews
Toronto
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW

Flew in from Toronto for a Monday night to attend a Billy Joel concert. Got a superb corporate rate which made it a bargain! The hotel is clean, respectable and surprisingly quiet - barely 3 blocks walk from Madison Square Gardens (and Penn station). It's NYC so the room was not huge but who needs a big room when you're... More 

Helpful?
Thank ckca98
Dalton, Georgia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

Arrived at the hotel early on the Wednesday before Thanksgiving. Our room was not quite ready but the front desk staff checked our bags so we could start exploring. Returned around noon and got checked in. Fast, easy process, very friendly staff. Our room was small but we weren't expecting anything different. The only time we were in the room... More 

Helpful?
Thank Acetylcysteine
1 review
Reviewed 6 days ago NEW via mobile

Alex R on the reception is brilliant so very helpful he helped us get the best out of our holiday. Great location great room and great veiw of empire state state from our window. Breakfast was more than we expected. Would definitely go back .

Helpful?
Thank sc120494
Helsinki, Finland
Level Contributor
134 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 1 week ago NEW

Good location to many Midtown places. The staying experience is like in any other Holiday Inn Express hotels: Consistently the same, which is not bad. We asked for upgrade - what a nice way get more income for upper floors - and got it. On that floor - 8 - the stay was a nice one: The room was quit,... More 

Helpful?
Thank Traveller007Finland
Richmond, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Manhattan hotels are expensive so you need to know what you pay for is not the same from your own hometown. This place is in a good location but most off all it is clean and comfortable. Not 5 stars but you do get what you pay for in Manhattan. We stayed one night at Hotel Pennsylvania for a little... More 

Helpful?
Thank Derek H
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago via mobile

After several business trips to Midtown recently, I decided to try the HI Express on 29th Street. Convenient location to much of Midtown. Great friendly staff. Several restaurants within walking distance; Mustang Harry's, Haymaker, etc. Clean nice hotel rooms. Lobby improvements in progress. Good free breakfast in lobby. Rates vary wildly depending on the day & events. Free Wi-Fi.

Helpful?
1 Thank CaptJason
Erie, Pennsylvania
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

I stayed here while traveling with a school group of 30 high school students. There was some construction going on, as evidenced by the scaffolding at the entrance, but that that did not interfere with our stay. The rooms are a bit small, but clean and comfortable. We did not spend much time in the rooms, so the size of... More 

Helpful?
1 Thank Scott J
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

It's clean, close to most attractions, like the breakfast in the morning, comfortable, really no complaints, but it;'s not a 5 star hotel, if looking for luxury hotel. Would stay there again if visiting that part of town. I've stayed at the Time square Holiday Inn Express also, and that's perfect if going to Broadway shows...

Helpful?
Thank Teresa C
Joseph M, Guest Service Agent at Holiday Inn Express New York City - Chelsea, responded to this review

Thank you Teresa for choosing to stay with us and sharing your feedback. We are very happy to know you enjoyed our convenient location, our breakfast, and your overall stay. We hope you will stay with us again. Anais - front desk More 

Chattanooga
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

I have never stayed at a hotel that didnt at least have complimentary coffee in the lobby. Well this hotel doesnt! To top if off my wife asked the front desk if they had a coffee maker for our room and they told us no. But the next day we see a Keurig in the maids cart in the hall!... More 

Helpful?
Thank Michael D
Joseph M, Guest Service Agent at Holiday Inn Express New York City - Chelsea, responded to this review

Thank you Michael for taking the time to share your comments. It is certainly disappointing to hear about the multiple issues you had while staying with us. I would like to apologize for the inconveniences you encountered. It is very concerning to us, we do have tea, water, and coffee available in our lobby 24 hours a day. There are... More 

New Jersey
2 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 weeks ago via mobile

Well let me start this review off by saying if you choose to stay here, don't expect too much. I stayed for three nights on a business trip. The first night I was in room 513. It has a jacuzzi tub. It would have been nice to use it but there was this nasty apparently permanent brown funk on one... More 

Helpful?
Thank DiscoKid
IHGService, Guest Relations Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Dear DiscoKid, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for any inconvenience the Jacuzzi tub, the bed blanket, and the noise challenges may have caused you.... More 

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Thank you for choosing the Holiday Inn Express New York City - Chelsea hotel located right in the heart of Chelsea and Madison Square Garden area. We include a complimentary hot and cold Express Start Breakfast for all guests of the hotel. Our hotel is a new 15 story high-rise hotel with amenities to include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer. ... more   less 

Additional Information about Holiday Inn Express New York City - Chelsea

Address: 232 West 29th Street, New York City, NY 10001-5201 (Formerly Holiday Inn Express NYC Madison Square Garden)
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: $198 - $607 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York City - Chelsea 3*
Number of rooms: 228
Reservation Options:
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Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn New York City
New York City Holiday Inn
Hotel Style:
#63 Green Hotel in New York City
#148 Business Hotel in New York City
#183 Romantic Hotel in New York City
#196 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express New York City - Chelsea staff and other travellers.
33 questions
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Questions? Get answers from Holiday Inn Express New York City - Chelsea staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room on the top (15th) floor, hall end - very quiet.”
 of 5 bubbles ckca98, 30 Nov 2016 | Read review
“Ask for higher floor - money helps to get it! - to get a quiet room”
 of 5 bubbles Traveller007Finland, 26 Nov 2016 | Read review
“Ask for up past the eighth and at the back.”
 of 5 bubbles ThomoLiverpool, 8 Nov 2016 | Read review
“Ask for a room at the rear,very quiet.”
 of 5 bubbles SydneyBambam, 25 Oct 2016 | Read review
“ask for a room with a jetted tub! its great”
 of 5 bubbles jeffh599, 30 Sep 2016 | Read review
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