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Holiday Inn Express New York City - Chelsea

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Holiday Inn Express New York City - Chelsea
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1,956 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express New York City - Chelsea
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Showing 1,378: English reviews
Redlands, California
Reviewed 19 June 2013

First off be leery of the insane negative post below mine by someone that only has ONE review to their name with insane statements about this hotel They are LAUGHABLE. On to my review :) My family is from California and booked a week here starting June 9th. The staff greeted us all warmly and I told them we wanted...

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Helpful?
1Thank Michelle_Haley
gdesoiza, General Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Thank you Michelle! I really appreciate your warning about the insane LAUGHABLE reviews that are posted occassionally. As a member of the Intercontinental Hotel Group (IHG), we are held to strict service, cleanliness, and condition standards. Additionally, we exist in a highly competitive marketplace that requires us to continually challenge ourselves and improve daily. I was so pleased to read...

Paradise, NL
Reviewed 11 June 2013

The staff here were great! The rooms are really small and could use more room to hang up your clothes as everything (safe, iron, ironing board) was crammed into a tiny armoire. The location is OK but given the fact that I had 2 small kids I would probably opt to get a little closer to Times Square the next...

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Helpful?
Thank NewfieSteak
Maggie H, Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Dear NewfieSteak, Thank you so much for your review! We are very happy to hear that you enjoyed your stay and especially our breakfast. Thank you for your feedback concerning our armoires. We are actively researching improvements that will help us gain more hanging space for our guests. Without feedback like yours, we would not be able to continually improve...

Land O Plenty
Reviewed 10 June 2013

Nothing but good things to say about this place, and I stayed here a full week (Sunday to Sunday - the last week of May 2013). The hotel was just renovated in Feb 2013 so the place is pretty much spotless and new, and very nicely appointed. Excellent location in the middle of a quiet (for NYC) side street just...

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Helpful?
3Thank bboinnng
MJDempsey, Front Office Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Dear bboinng, Thank you for your excellent review! We love our guests who come and enjoy our hotel and NYC as much as we do. Our patio is a great place to relax. Our breakfast provides lots of options to get your day started. Our location lets you enjoy the city. Please come and stay with us again. Regards, Matthew...

Boston
Reviewed 9 June 2013

Very convenient location to catch the Bolt Bus to / from Boston. My sisters & I stayed here for 2 nights the end of April. They accommodated our early check - in request, registration was quick & efficient. Lobby has tea / coffee available for free ( nice xtra ) .Other side of lobby was breakfast area.We ate there 1...

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Helpful?
Thank NYCshoppinggal
MJDempsey, Front Office Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Dear NYCshoppingal, Thank you for your kind review! As a Priority Club member, we want your stay to be flawless. Our rooms have just been renovated, so they are nice and new for your enjoyment. Our patio is really great for breakfast in the morning or beverage in the afternoon. We are glad you were able to enjoy the city....

NEW YORK
Reviewed 8 June 2013 via mobile

We love breakfast in any holiday inn express!!!! They have such a great variety that you can eat differents plates each day. The locstion/price is fantastic, near to everything in Manhattan and you don't have to pay a taxi to get there cause it's only three blocks from Penn Station. The staff is great and really kind. The rooms are...

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Thank FIORELA R
MJDempsey, Front Office Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Dear FIORLELA R, Thank you for your excellent review! We know price and value are important to our guests. Our staff is great! We love to help our guests. We are proud to offer our guests breakfast to get them up and running for their NYC experience. We hope to see you soon! Regards, Matthew Dempsey

South Wales
Reviewed 3 June 2013

Arrived on the 23rd May at 2.30 pm. Very easy check-in, with very competent and helpful staff. Had requested by phone previous to arrival for a quiet room to the rear of the hotel, this was arranged for us with no fuss. As a family of 4, 2 Adults and 2 teenage boys had read in previous reviews that the...

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Helpful?
2Thank Margaret040
MJDempsey, Front Office Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Dear Margaret040, Thank you for your review! We have a lot to offer our guests. We have a great location, complimentary breakfast, coffee and tea always available and and attentive staff. We are very happy that you were able to experience all during your stay. We hope you will return soon to enjoy it all again. Regards, Matthew Dempsey

Billingham, United Kingdom
Reviewed 1 June 2013

We booked this hotel last minute, after previously booking a cancelable hotel in Long Island City, and found this Holiday Inn Express on Hotwire secret sale for £126/$196 a night including tax, with breakfast & wifi, for 5 nights (Saturday - Thursday). I am always a little apprehensive checking in to hotels when the booking was not made directly with...

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Helpful?
1Thank voddy107
MJDempsey, Front Office Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Dear voddy107, Thank you for an excellent review! Our location makes us perfect to enjoy the city. Our staff is always glad to help in any way possible. We will keep the coffee ready for you. Please come back to New York City and stay with us. Regards, Matthew Dempsey

Pittsburgh
Reviewed 31 May 2013

I am a business traveler who really values a solid internet connection when I'm on the road. At one point during the trip, I was so frustrated with trying to work remotely that I wound up at a Starbucks (which sadly wasn't much better). WIFI is a commodity in NYC but in our connected world, I expect that hotels give...

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Helpful?
Thank Strway2Heaven77
MJDempsey, Front Office Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Dear Strway2Heaven77, Thank you for your review. We are continually imroving our property. We recently renovated our guests rooms. Currently, we are having WiFi upgrades implemented to make connectivity even better for our guest. I hope you will stay with us again to see our improvements. Regards, Matthew Dempsey

Pittsburgh, Pennsylvania
Reviewed 30 May 2013

The location was great, close to Penn Station, Empire State, and Korean town. The price was a little bit high but I think that is normal in Manhattan. The breakfast was good. I like the staff there, specifically one warm male staff named Victor. He was very kind and helpful. The room was clean. The elevator was a little bit...

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Helpful?
Thank Gloria W
Matchumn, Front Office Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Dear Gloria W, Thank you for rating us a Five! Our combination of location and great staff place us in the best position in New York City - breakfast included. We look forward to your next visit. Regards, Matthew Dempsey

PA
Reviewed 30 May 2013

I typically seek out the more charming boutique hotels when I'm in the city, but I booked this hotel because of its central location and because I found a very affordable last minute deal. The hotel is very clean and appears newly renovated. The staff was very accommodating and friendly. Storing luggage etc was not a problem. The rooms were...

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Helpful?
Thank PARoadtripper

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Thank you for choosing the Holiday Inn Express New York City - Chelsea hotel located right in the heart of Chelsea and Madison Square Garden area. We include a complimentary hot and cold Express Start Breakfast for all guests of the hotel. Our hotel is a new 15 story high-rise hotel with amenities to include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer. ... more   less 

Additional Information about Holiday Inn Express New York City - Chelsea

Address: 232 West 29th Street, New York City, NY 10001-5201 (Formerly Holiday Inn Express NYC Madison Square Garden)
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: $261 - $542 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York City - Chelsea 3*
Number of rooms: 228
Reservation Options:
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Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn New York City
New York City Holiday Inn
Hotel Style:
#66 Green Hotel in New York City
#147 Business Hotel in New York City
#182 Romantic Hotel in New York City
#195 Family Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was at the end of a hallway.. and it was very noisy listening to everything”
W_on_the_Road, 18 Apr 2017 | Read review
“Quieter if you go higher but elevators are slow to non-existent. Whirlpool room is pretty small, but bathroom is a nice size.”
lynneinottawa, 13 Apr 2017 | Read review
“Away from lifts”
Em1988J, 3 Apr 2017 | Read review
“Higher rooms are quieter”
BethS290, 11 Feb 2017 | Read review
“Take advantage of the breakfast and the ideal location”
jwhill94, 17 Jan 2017 | Read review
5 of 5