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All reviewsflower districtpenn stationnew yorktimes squaremicrowave and fridgemadison square gardentwo queen bedshotel is locatedconvenient locationwould definitely stay here againbusiness centerfront desk staffempire state buildingfew blockscity viewthe high linestreet noise
Stayed here recently for 6 nights on a family holiday. Location is ideal, much quieter than Times Square area where I've stayed before so good for a decent night's sleep. Rooms were spotless and cleaned every day, staff were polite and couldn't have been more...More
We stayed 4 nights at this Hilton Garden Inn and really enjoyed its location. A lot of the areas we like visiting (High Line, SOHO, 5th Ave, etc.) are within walking distance and subway lines are 1-2 blocks away depending on the line. The rooms...More
I stayed here for 2 weeks during my business trip. The hotel is at the flower district area. Staff are pretty friendly, after my 1st week, they started to recognize me by name, pretty helpful and i enjoyed some chit chat with the staff every...More
Response from Lisa L, Front Office Supervisor at Hilton Garden Inn New York/Manhattan-ChelseaResponded yesterday
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Your kind acknowledgement of the service of our associates is very much appreciated. We certainly make every effort to...More
After staying at the hotel for 4 nights (2 rooms) we got stuck because of a cancelled flight. The HGI increased the nightly rate by 20% because our reservation for another night was made at the last minute, RIght...we planned on having our flight canceled.More
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Thank A TripAdvisor Member
Response from Lisa L, Front Office Supervisor at Hilton Garden Inn New York/Manhattan-ChelseaResponded today
First and foremost, we regret to hear that you were not fully satisfied with your overall stay with us at the Hilton Garden Inn Chelsea and would like to apologize for not fully exceeding your expectations. I am sorry that we were not able to...More
Negative: The lady who checked us in did not provide friendly service and did not announce breakfast, lounge, bar, whatever the hotel provides for guests. The next day upon checkout at noon, same lady, no smile no thank you. Why? because our skin color determines...More
Thank Lu L
Response from Lisa L, Front Office Manager at Hilton Garden Inn New York/Manhattan-ChelseaResponded 5 days ago
First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you’ve described here is not the level of service expected of our employees and our product. We are truly sorry and disappointed...More
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York
City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Hi, I prepaid so can’t answer most of inquires. They do hold for incidental best to call and see if they will take cash . There was no resort fee. Best to sign up at Hilton website for free wi-fi. They will hold your... More
Hi, I prepaid so can’t answer most of inquires. They do hold for incidental best to call and see if they will take cash . There was no resort fee. Best to sign up at Hilton website for free wi-fi. They will hold your luggage. They didn’t ask a charge but i did tip the bell hop.