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Hilton Garden Inn New York/Manhattan-Chelsea

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Hilton Garden Inn New York\/Manhattan-Chelsea
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1,920 Reviews from our TripAdvisor Community

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Showing 1,672: English reviews
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Houston, Texas
Reviewed today NEW

I just had one night to stay in KY because I was conned by Priceline (they do not tell you you will have to overnight on a connection until you give them you credit card). But I found the place friendly, clean (in spite of remodeling) and a good value. Free airport shuttle is also a great service. Thanks.

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Helpful?
Thank ElFrences
Pittsford, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 25 October 2016

Were in town for a wedding. Enjoyed the location and staff. The wedding was held at another hotel, but just around the corner. Our experience was delightful and we did a lot of walking in the area. Even with occasional rain we thoroughly enjoyed our visit to New York City and would gladly return to this hotel in the future.

Review collected in partnership with Hilton Garden Inn
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1Thank billyrubes
About Hotel's Favourite Review
MDaddonaHEI, Guest Relations Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you for taking the time to leave this great review. I'm happy to see you enjoyed your stay! We look forward to welcoming you back soon.

Reviewed 5 days ago NEWvia mobile

Stayed for a week with my girlfriend and the hotel was everything you need as a tourist. Room was basic but with a homely feeling with a very large, comfy bed so was perfect after a day of sightseeing. The breakfast was of a very good quality and was made fresh. The staff were always happy to help and the...

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Thank Jack R
Reviewed 1 week ago via mobile

It is a small hotel located in a quiet neighborhood, close to nice places like eataly, Madison sq park, the Empire State Building and good restaurants. The rooms are a little bit old fashioned but comfortable.

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Thank Tititraveler
San Rafael, California
Reviewed 1 week ago

We traveled through a monster snowstorm to reach this property and were nicely welcomed by the reception staff who checked us in quickly. We enjoyed happy hour at the bar and good quality room service dinners due to our work schedule and weather not being great to go out of the hotel. Breakfast was ample in selection and of excellent...

Review collected in partnership with Hilton Garden Inn
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Thank jandrovich
New York
Reviewed 1 week ago

As a heads up I am someone who only occasionally stays in this level of hotel so I can be hard to please. However, this is basically what I was expecting which isn't bad, a very solid 3 star property. Rooms are small but it's NYC. Location was very good. A little noisy but again NYC. Breakfast was decent. Service...

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Thank luxtrvl
Philadelphia, Pennsylvania
Reviewed 1 week ago

Nice, clean hotel which was reasonably priced and a great location. High floors are very quiet. Complimentary cookies and apple cider was nice. Internet was very reliable. Even found the room temperature to be great which was unexpected

Review collected in partnership with Hilton Garden Inn
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Thank Z2307CJgaryg
Kingston, New York
Reviewed 1 week ago

Great location in the flower district. Easy access to Subways, Penn Station, Times Square, Macys. Staff was wonderful. Very attentive. Quite with basic views of Empire State Building. Easy to get a taxi or subway

Review collected in partnership with Hilton Garden Inn
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Thank tonysR4591DX
Fort Myers, Florida
Reviewed 2 weeks ago

I was here with my family from the 24th of December to the 28th,2016 and as much as I am a former New York resident and have been in the Hospitality business for 31 odd years, the attitude of ONE front Desk agent really can change one's perspective and opinion of a guests. I have always believed that FD Agents...

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1Thank Beth F
Sufian U, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Beth F, Thank you for taking the time to post a review of your stay at Hilton Garden Inn Chelsea. Please know that what you describe here is never the level of service expected of our team. We take great pride in providing our guests with relaxing, enjoyable, and memorable experiences. Please be assured, we have shared your feedback...

new jersey
Reviewed 2 weeks ago

This hotel is just ok, rooms are very small and dated ok for one person. Kurig in room is nice. Breakfast is 17.95 just ok. There are better choices around. Small bar with minimal choices. Check in we were ignored for the ups delivery.

Review collected in partnership with Hilton Garden Inn
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Thank jjvac
Sufian U, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Hello JJVAC, Thank you for taking the time to share your comments. We very sorry that our accommodations and amenities did not exceed your expectations. Additionally, I regret the lapses in service that you experienced during your stay. We value your feedback and will use it to foster improvements. Most importantly, we will ensure all of our guests are given...

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 

Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Address: 121 West 28th Street, New York City, NY 10001-6102
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: $231 - $591 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Expedia and Priceline so you can book your Hilton Garden Inn New York/Manhattan-Chelsea reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton
Hotel Style:
#152 Family Hotel in New York City
#196 Romantic Hotel in New York City
#202 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New York/Manhattan-Chelsea staff and other travellers.
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Questions? Get answers from Hilton Garden Inn New York/Manhattan-Chelsea staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor the quieter but you may wait awhile for elevator if high up.”
 of 5 bubbles luxtrvl, 17 Feb 2017 | Read review
“All rooms seem to be the same, I personally prefer a higher floor for better views and a more peaceful stay.”
 of 5 bubbles Shaski, 12 Feb 2017 | Read review
“rooms on the back side are quieter than on the front side”
 of 5 bubbles randyjdc, 21 Jan 2017 | Read review
“Ask for upper floors”
 of 5 bubbles chaimc2015, 4 Jan 2017 | Read review
“Accessibility, location, rooms are good size, clean”
 of 5 bubbles 6jareda, 27 Dec 2016 | Read review
5 of 5