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Hilton Garden Inn New York/Manhattan-Chelsea

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Traveller (326)
Room & Suite (209)
Dining (22)
Overview
  • Excellent45%
  • Very good39%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“flower district”(194 reviews)
“penn station”(181 reviews)
“new york”(229 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3 Star accommodation
All hotel details
Additional information
Offers from Hilton Garden Inn New York/Manhattan-Chelsea
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn New York/Manhattan-Chelsea
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,215)
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1,929 results
Traveller rating
853
737
220
73
46
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LanguageEnglish
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853
737
220
73
46
Show reviews that mention
All reviewsflower districtpenn stationnew yorktimes squaremicrowave and fridgemadison square gardentwo queen bedshotel is locatedconvenient locationwould definitely stay here againbusiness centerfront desk staffempire state buildingfew blockscity viewthe high linestreet noise
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1 - 5 of 1,929 reviews
Reviewed yesterday

Stayed here recently for 6 nights on a family holiday. Location is ideal, much quieter than Times Square area where I've stayed before so good for a decent night's sleep. Rooms were spotless and cleaned every day, staff were polite and couldn't have been more...More

Thank DJH100404
Hotel's Favourite
Reviewed 10 July 2018

We stayed 4 nights at this Hilton Garden Inn and really enjoyed its location. A lot of the areas we like visiting (High Line, SOHO, 5th Ave, etc.) are within walking distance and subway lines are 1-2 blocks away depending on the line. The rooms...More

1  Thank Charles B
Reviewed 2 days ago

I stayed here for 2 weeks during my business trip. The hotel is at the flower district area. Staff are pretty friendly, after my 1st week, they started to recognize me by name, pretty helpful and i enjoyed some chit chat with the staff every...More

Thank MishaBun
Response from Lisa L, Front Office Supervisor at Hilton Garden Inn New York/Manhattan-ChelseaResponded yesterday

Dear MishaBun, We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Your kind acknowledgement of the service of our associates is very much appreciated. We certainly make every effort to...More

A TripAdvisor Member
1
Reviewed 6 days ago

After staying at the hotel for 4 nights (2 rooms) we got stuck because of a cancelled flight. The HGI increased the nightly rate by 20% because our reservation for another night was made at the last minute, RIght...we planned on having our flight canceled.More

Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
Response from Lisa L, Front Office Supervisor at Hilton Garden Inn New York/Manhattan-ChelseaResponded today

First and foremost, we regret to hear that you were not fully satisfied with your overall stay with us at the Hilton Garden Inn Chelsea and would like to apologize for not fully exceeding your expectations. I am sorry that we were not able to...More

Reviewed 1 week ago

Negative: The lady who checked us in did not provide friendly service and did not announce breakfast, lounge, bar, whatever the hotel provides for guests. The next day upon checkout at noon, same lady, no smile no thank you. Why? because our skin color determines...More

Thank Lu L
Response from Lisa L, Front Office Manager at Hilton Garden Inn New York/Manhattan-ChelseaResponded 5 days ago

First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you’ve described here is not the level of service expected of our employees and our product. We are truly sorry and disappointed...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$191 - US$524 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#76 Family Hotel in New York City
#189 Romantic Hotel in New York City
#194 Business Hotel in New York City
Room types
Non-Smoking Rooms
Details
Price range
US$191 - US$524 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#76 Family Hotel in New York City
#189 Romantic Hotel in New York City
#194 Business Hotel in New York City
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (326)
Room & Suite (209)
Dining (22)
Amenities (19)
Business Centre & Event Rooms (2)
Nearby
Chelsea
Home to hundreds of art galleries, beautiful
brownstones, and one of New York’s newest and most
popular attractions, Chelsea is one of the city’s
jewels when it comes to neighbourhood life. The
contemporary art scene is an integral part of the
neighbourhood’s identity, with gallery openings almost
every night of the week and countless exhibits to
explore. As a longtime hub of gay culture in New York
...More
Questions & Answers
Ask a question
Recontradiego
12 June 2018|
AnswerShow all 4 answers
Response from benjamin g | Reviewed this property |
our room was in the 13th floor. it had enough room on both sides of the bed to bring in a couch if needed.
0
Votes
Pete M
26 May 2018|
AnswerShow all 5 answers
Response from ASamir-FoodReviewer | Reviewed this property |
Yes, there is. Have a nice and safe trip. 😊
1
Vote
janine m
15 February 2018|
Answer
Response from Carole B | Reviewed this property |
Hi, I prepaid so can’t answer most of inquires. They do hold for incidental best to call and see if they will take cash . There was no resort fee. Best to sign up at Hilton website for free wi-fi. They will hold your... More
0
Votes
Room Tips
"High floor"
MishaBun
2 million years ago
Read review
"Lower floors are a good idea in NYC if you don't want to stop at every floor on your way down!"
sjbrooks2018
2 million years ago
Read review
"Rooms near the ice maker are noisy"
KathieMS
2 million years ago
Read review
"rooms on the higher floors, to the back (away from the elevators and away from the street noise of 28th..."
LindaJ0S
2 million years ago
Read review
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