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Empire Hotel

Booking.comUS$199*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$297*
US$199*
US$297*
US$199*
US$297*
US$199*
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Empire Hotel
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5,797 Reviews from our TripAdvisor Community

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Showing 5,192: English reviews
Arlington, Tennessee
Reviewed 16 September 2016

-Took nearly an hour to check in (with only four people ahead of me): Mutliple people kept coming back to the desk (ahead of me) for another room: my associate had to come back down because another of our associates had been assigned to the room he entered ...and that person was already on the toilet when he walked in!!)...

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Helpful?
2Thank alleno128
Management response:

Alleno128 I am very humbled by the failures of the empire during your recent stay. My sincere apologies for our service mishaps, what you have experience is unacceptable. I will be looking into your our stay. Again my sincere apologies Humbly, General Manager Empire Hotel

Denver, Colorado, United States
Reviewed 16 September 2016

Let me start by saying I hate to write this review. I don't like to complain. And I do speak to management before doing something like this to give them an opportunity to correct an issue. I did that and I wasn't confident they care (details below). Plus, there wasn't just one issue but a host of them that made...

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Helpful?
1Thank 8StephanieH23
Management response:

8StephanieH23 Thank you for taking the time to share your feedback and the let us know where we as team are failing in creating memorable experiences. All that you have described very humbling and I will share with our entire staff. I wanted to extent my sincere apologies and I hope that you will consider staying with us so that...

Albany, New York
Reviewed 16 September 2016

My room was a bit worn and warm. There didn't seem to be a way to lower the temperature which was set at 72. The room was also very dark without enough lighting. The décor of the hotel and rooms I can only describe at resembling a bad 1970's porno. Really tacky. The location is great - near the subway,...

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Thank J6637LBbarbaral
kkim2016, General Manager at Empire Hotel, responded to this review

J6637LBbarbaral Thank you for your recent review, we are currently refreshing the décor throughout the hotel. It unfortunate that the décor is not up to your expectations as our décor is uniquely designed for a sway vibe. It unfortunate that we did meet your expectations. Safe Travels General Manager Empire Hotel

London, United Kingdom
Reviewed 16 September 2016

We chose this hotel for its pool, sun lounge deck, gym and central Location. When we arrived the pool was closed (out of season despite 30 degrees C and blazing sunshine), the sun lounge deck had been closed since January for refurbishment (no visible refurbishment activity) and the gym was also closed for refurbishment. The pool did open Friday -...

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Helpful?
Thank Kentblog
kkim2016, General Manager at Empire Hotel, responded to this review

Kentblog My sincere apologies for not meeting your expectation in all aspects of the hotel and its amenities. Your story is very disturbing and I don't have any words that can explain your experience other my sincere heartfelt apologies. Be Well General Manager Empire Hotel

Glasgow, United Kingdom
Reviewed 16 September 2016

This hotel is one pedestrian crossing away from the Lincoln Center, two minutes away from Columbus Circle, and close to both Carnegie Hall and the Broadway theatre district- so very well placed for anyone interested in going to shows and concerts. I felt very comfortable and safe walking back to the hotel after an evening out. The location of the...

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Helpful?
Thank rainy_hyades
Management response:

rainy_hyades Thank you very much for your kind words and review of the Empire Hotel. We value all feedback and I assure you that your voice has been heard. sincerely, General Manager Empire Hotel

Dallas, Texas
Reviewed 16 September 2016

The bathroom was so tiny the sink was practically unusable, my hubby skinned his hip on the sink cabinet sitting on toilet, bed hard as a rock, hot, 9th floor and outside noisy unbearable, no place for a lady to do hair,nails, ugly wallpaper, just an awful room

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1Thank bobP9445CI
kkim2016, General Manager at Empire Hotel, responded to this review

bobp9445ci My sincere apologies for our hotel in not meeting your expectation: we continue to work on improvements from our guest feed. Unfortunately, there are environmental influences of NYC. Our room are in a modern décor design to fit a very nostalgic building. I do hope we can regain your trust in the near future. Sincerely, General Manager Empire Hotel

Miami
Reviewed 15 September 2016

Great location! Would've preferred to see less mildew on curtains and a/c, but i guess thats bexause of the weather. Everything else was very clean and comfy. Lobby was great place to meet company. Surrounded by restaurants.

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Helpful?
Thank Lourdes A
Management response:

Lourdes A Thank you for taking the time give us feedback: we value all our guest and look forward to your next stay. General Manager Empire Hotel

.
Reviewed 15 September 2016

Stayed there for 4 nights. Can't sleep for the first 2 nights due to the air conditioning is not working in the room. The management only willing to change the room on the third day after numerous calls from 11pm till 4am to the front desk to deal with the situation.

Review collected in partnership with this hotel
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1Thank 324leiy
kkim2016, General Manager at Empire Hotel, responded to this review

324leiy My sincere apologies for our hotel in not meeting your expectation: we continue to work on improvements from our guest feed. I do hope we can regain your trust in the near future. Sincerely, General Manager Empire Hotel

Sydney, Australia
Reviewed 15 September 2016

I would not recommend this hotel to anybody. Bed was so uncomfortable, Staff not friendly at the front desk. Air conditioner was so noisy that it kept us awake all night and it was too hot not to have it on.

Review collected in partnership with this hotel
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Helpful?
1Thank juliecS1843LL
kkim2016, General Manager at Empire Hotel, responded to this review

juliecS1843LL My sincere apologies for our hotel in not meeting your expectation: we continue to work on improvements from our guest feed. I do hope we can regain your trust in the near future. Sincerely, General Manager Empire Hotel

Ipswich
Reviewed 14 September 2016 via mobile

Recently visited New York for the first time and chose the Empire Hotel because of the pool deck and bar thinking it would be a good place to relax after a hectic day sight seeing. On arrival 5th September I was disappointed to hear the pool deck wouldn't be open til Friday which was our last full day! However the...

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Helpful?
1Thank Lesley H
Management response:

Lesley H Thank you for your positive review and feedback. I do apologize that some our hotel amenities not available during your stay to create a very memorable experience. We look forward to your return in the near future. Sincerely, General Manager Empire Hotel

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11/06/2017 12/06/2017
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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free Internet
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: Bar, American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023-7029
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: $254 - $613 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Priceline, Travelocity, Hotels.com, Cheap Tickets, Hotwire, Cancelon, Evoline ltd, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Empire Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#192 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
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Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay more get better”
ianf330, 27 May 2017 | Read review
“Do NOT get room 1127!!!!!”
brianfV8012GI, 24 May 2017 | Read review
“Ask for outwardly facing rooms to get better views and natural light.”
jonathangE4356UR, 21 May 2017 | Read review
“high floor, facing north.”
peakaysee, 16 May 2017 | Read review
“Room 520 has superb views”
Daddstein, 2 May 2017 | Read review
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Prices are for 1 room, 2 adults
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