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Empire Hotel

6,387 reviews
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Traveller (1304)
Room & Suite (608)
Pool & Beach (61)
Overview
  • Excellent34%
  • Very good30%
  • Average19%
  • Poor10%
  • Terrible7%
Travellers talk about
“lincoln center”(1,100 reviews)
“ed's chowder house”(114 reviews)
“gossip girl”(107 reviews)
Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,387)Write a Review
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Traveller rating
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1,847
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1,110
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456
Show reviews that mention
All reviewslincoln centered's chowder housegossip girlpool deckcentral parkcolumbus circlegreat locationnew yorkrooftop barupper west sidejunior suiterooms are smallaround the cornertimes squarefew blocksnycstarbucks
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1,341 - 1,345 of 5,703 reviews
Reviewed 31 October 2016

Stayed for 5 nights in a queen room on the second floor room 227 to be precise . The bed was huge and very comfortable but the rest of the room was very tight to move around in , allowing for two suitcases. The bathroom...More

Thank JJ M
Response from kkim2016, General Manager at Empire HotelResponded 2 November 2016

JJ M Thank you very much for the recent review of the hotel, we appreciate your feedback as it important to hear from the voice of the customer. I offer my humble apologies that we did not meet your expectations with the spatial configuration of...More

Reviewed 31 October 2016

We stay here often when visiting New York. Great location on the upper west side. Convenient to subway stops and Lincoln Center and restaurants and Central Park. The rooms are nicely decorated and comfortable bedsMore

Review collected in partnership with this hotel
Thank L2620LZpatriciao
Response from kkim2016, General Manager at Empire HotelResponded 2 November 2016

L2620LZpatriciao Thank you for the kind words and review of the hotel. Our team prides themselves on consistency and delivering personal instinctive service, we truly look forward to you choosing us in the future to gain that last star of in your review. Safe Travel...More

Reviewed 31 October 2016

Very convenient to Metropolitan opera and generally got fine hotel. Would stay again, but appreciate more friendly, caring staff. What happened to the apples that were at the front desk before? Would appreciate more consideration on early checkin.More

Review collected in partnership with this hotel
Thank J1741PNhelenw
Response from kkim2016, General Manager at Empire HotelResponded 2 November 2016

J1741PNhelenw Thank you very much for you review of the hotel and especially the valued added feedback and we appreciate our voice of the customer. We strive in creating and cozy comfort refuge and it seem we did meet your expectation in friendly service and...More

Reviewed 31 October 2016

The Empire has a lot to recommend it. Perfect location. The city is completely accessible from the front door. If you can't walk to your destination, take the #1 subway across the street. Friendly, helpful staff. They cheerfully solve any problems you may encounter. During...More

Thank SuzyQSB
Response from kkim2016, General Manager at Empire HotelResponded 2 November 2016

SuzyQSB Thank you for the detailed review of your recent of your stay. We are very pleased that we you were able to enjoy and reenergize in our refreshed rooms. Its great to hear that our manager as made a positive memorable experience, and we...More

Reviewed 31 October 2016

The Empire hotel really needs some TLC. The room we were in was very clean, but pretty decrepit: peeling wallpaper, smudges on the curtains, an uneven blind on the window, heavy, cracked paint around the bathroom door. My sister had stayed there previously and said...More

Thank gardenqueen60
Response from kkim2016, General Manager at Empire HotelResponded 2 November 2016

gardenqueen60 Thank your feedback and the candid review of the hotel about your recent stay. We are very sadden that the state of the room you received and described above is truly disappointing, my humble apologies. We continue to make improvement based on the voice...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Pool
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Pool
Bar/Lounge
Details
Price range
US$124 - US$420 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#207 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$124 - US$420 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#207 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1304)
Room & Suite (608)
Pool & Beach (61)
Dining (30)
Amenities (7)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Nearby
Upper West Side
Nestled between Central Park and the Hudson River, the
Upper West Side offers iconic architecture and a
quiet, residential respite from the buzzing energy of
downtown. Along Central Park West are many of the
city’s most iconic apartment buildings, as well as the
American Museum of Natural History, which has been
welcoming visitors to its historic exhibit halls for
over 140 years. Culture fans will love Lincoln Center,
...More
Questions & Answers
Ask a question
Ljohno
19 January 2018|
AnswerShow all 5 answers
Response from Kangaman | Reviewed this property |
We stayed in a Junior Suite, which is nothing more than a smallish room with a seating area at one end. We also stayed in a regular room, which is very small.The JS is a better deal if you can get it.
1
Vote
tfets124
26 December 2017|
AnswerShow all 2 answers
Response from lea2307 | Reviewed this property |
I think you must be at least 21 years old to check in
0
Votes
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Suzanne B
13 October 2017|
AnswerShow all 7 answers
Response from Kathleen G | Reviewed this property |
No kettle, only a Keurig coffee machine. They have room service, but we never tried it since we were up early most mornings and went to Starbucks. WiFi was a charge... VERY expensive!!
1
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Room Tips
"City view rooms get some traffic noise but you're in New York not a country village"
Read review
"We've only stayed once but our 8th floor room was clean and quiet."
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"Do not stay here with pet, they will charge you $100 rate for your stay and then $25 per pet per night"
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"Ask at desk for your choice of room. Junior suite very comfortable but ask for street view."
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