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The Plaza

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The Plaza
The Plaza
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2,106 Reviews from our TripAdvisor Community

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Showing 1,735: English reviews
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Reviewed yesterday NEWvia mobile

Fantastic and historic hotel. Was a little expensive (which we expected) and the room smaller than we expected but the staff was fantastic and the atmosphere was great! We would highly recommend to anyone just to have the experience.

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Helpful?
Thank Andrew S
Austin, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago

This was our first trip to NYC and we loved staying at The Plaza. We visited Jan 5-9th which was perfect timing because all of the beautiful holiday decorations are still up and the crowds of people are gone. The hotel is elegant and our room was beautiful and comfortable. We had a Deluxe King room on the 8th floor....

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3Thank ChristyLynnV
About Hotel's Favourite Review
Management response:

Dear ChristyLynnV, Thank you for taking your time and providing such a detailed review! We are delighted to hear that you enjoyed your stay in so many ways. We greatly appreciate your comments and hope we may have the opportunity to welcome you back in the summer. Sincerely, Rafal Krywko Director, Guest Experience

London, United Kingdom
Reviewed 2 days ago NEW

Perfectly located between central park and 5th avenue. This is a beautiful luxury hotel, but indeed very busy. You can feel the luxury as soon as your walk in. We visited the bar for a drink which was a lovely experience, staff very helpful and friendly. Of course we found the prices over priced but didn't expect any different. Would...

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Thank Zelie91
Reviewed 3 days ago NEWvia mobile

I just returned from a 3day / 2night stay with my family at The Plaza, and left extremely disappointed. Upon our arrival, we waited 10min in the street (at our car) until someone came to help us with our luggage. Next, our room was not ready at the listed check-in time of 3pm. We ended-up waiting an additional hour until...

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Helpful?
Thank gmw3rd
Management response:

Dear gmw3rd, Thank you for taking the time to complete this review. I am truly disappointed to hear about the quality of your stay. This is most certainly not the experience we want our Guests to encounter and I'd greatly appreciate the opportunity to address all of your feedback. In order for me to investigate thoroughly, please email me directly...

Geneva, Switzerland
Reviewed 4 days ago NEWvia mobile

We have booked here for 5 days and must say this hotel is amazing! Perfectly situated , 5th avenue and in front of the beautiful Central Park. The service is impeccable, from the doorman, the concierge, Vanessa at the front desk who is just adorable, all the staff is top notch !!The shops are lovely too. The suite is ravishing...

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1Thank Christinedeloe
Management response:

Dear Christinedeloe, Thank you for your kind words in this 5-star review, it is always a pleasure to receive such a positive feedback! I will be delighted to share your compliments with our team and recognize Vanessa for an excellent service she provides every day. We are looking forward to welcoming you at The Plaza again. Rafal Krywko Director, Guest...

Reviewed 5 days ago NEW

Expensive but a very fancy, fun, and cool hotel like their sink heads are made of pure gold same with their tubs and showers. I luv it I wish I lived there. Lots of shops and food 🥘 to try you will luv it trust me on this. Enjoy it👍🏻✌🏻😻!!!

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Thank Sammy K
Management response:

Dear Sammy K, Thank you for taking the time and recommending The Plaza in this review. We're thrilled to hear about your experience and little touches that you enjoyed so much. We are looking forward to having you stay with us during your next visit to The Big Apple. Sincerely, Rafal Krywko Director, Guest Experience

London, United Kingdom
Reviewed 6 days ago NEWvia mobile

My fiancé and I spent our first holiday together at the Plaza 7 years ago. The location is perfect. Close to Central Park, restaurants at Columbus circle and shopping nearby. The concierge is excellent and able to get tables last minute at most restaurants. The rooms are large with mosaic patterned relaxing baths and comfortable beds. The classic architecture and...

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Thank Mr_Foies_Gras_Man
Management response:

Dear Mr_Foies_Gras_Man, Thank you so much for sharing your memories from 7 years ago. It sounds like it was a very special trip for you and your fiancé. It is incredibly gratifying to find out that you selected The Plaza for your upcoming honeymoon in July! Moments like that do not come often in our lives and we will make...

Clinton, New Jersey
Reviewed 1 week ago NEW

This was my second stay at The Plaza and I can't wait to visit again. This hotel is of a bygone era when people had class, grace, and style. My deluxe king room was meticulously clean, spacious, and quiet. The hotel is decorated in a french renaissance manor. I had such a romantic Valentine's Day dining downstairs for lunch in...

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Thank Barbara S
Management response:

Dear Barbara S, It is always a pleasure to receive such a positive feedback. Thank you for your kind words regarding our class, grace and style. I will be delighted to share your comments with our entire team. I also wanted to personally thank you for selecting The Plaza on your recent stay during Valentine's Day. We look forward to...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

Room was gorgeous. We upgraded to a junior suite and it was great. Some damage to the closet doors but overall very nice. Bed was very comfortable. Concierge was super helpful with helping us book events and printing off tickets. Location was perfect. Check in was quick and painless. Overall it was a great trip. We love staying at the...

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Thank A TripAdvisor Member
Management response:

Dear TripAdvisor Member, On behalf of the entire team at The Plaza I would like to thank you for sharing your experience. We are truly proud that you enjoyed so many aspects of your stay and the Fairmont brand has lived up to your expectations. I'd also greatly appreciate the opportunity to address your feedback regarding furniture. In order to...

Lombard, Illinois
Reviewed 1 week ago via mobile

The location of the hotel is great. It is right across the street from the park. The side of the park with the pool with the turtles. The hotel is somewhat upscale and somewhat old. It's fairly nice and the staff are very friendly. It's a bit overpriced but most things in NYC are.

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Thank LostALot22

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more   less 

Additional Information about The Plaza

Address: Fifth Avenue at Central Park South, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $850 - $1,778 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Plaza 5*
Number of rooms: 282
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Fairmont Hotels, Hotels.com, Travelocity and Jetsetter so you can book your The Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Plaza New York City
Plaza Hotel New York City
Hotel Style:
#23 Spa Hotel in New York City
#50 Green Hotel in New York City
#89 Luxury Hotel in New York City
#104 Business Hotel in New York City
#105 Romantic Hotel in New York City
#132 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Plaza staff and other travellers.
29 questions
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Calgary, Canada
Bedale, United Kingdom

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Questions? Get answers from The Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As always book early”
 of 5 bubbles 962sammyk, 18 Feb 2017 | Read review
“Any room is excellent of itself.”
 of 5 bubbles Y7375BOrobertf, 11 Feb 2017 | Read review
“Don't worry about the cost”
 of 5 bubbles freemak2, 29 Jan 2017 | Read review
“Must look over Central Park”
 of 5 bubbles BBear52, 5 Jan 2017 | Read review
“The 19th Floor Junior Suite was spacious and extraordinary.”
 of 5 bubbles jackhanney, 4 Jan 2017 | Read review
5 of 5