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The Plaza

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2,033 Reviews from our TripAdvisor Community

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Showing 1,681: English reviews
Reviewed 21 October 2015 via mobile

I stayed at the Plaza this month. However, when I checked-in around 8 P.M. only one receptionist was there and it took at least 15 minutes to wait for checking in. After I checked in, the room overall was fine but there were some problems. First, I believe the housekeeping did not check carefully, there were a shampoo, conditioner and...

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Helpful?
4Thank Rex1000
Donovan A, Director of Operations at The Plaza, responded to this review

Dear Guest, Thank you for sharing your feedback with us about your recent stay. We certainly aim to provide a high level of service for each of our guests and I apologize that this visit failed to meet your expectations. Please feel free to follow-up personally with me in regards to the in-room dining disappointment. I can be reached at...

Marietta
Reviewed 20 October 2015

You may want to stay at the Plaza because it is a New York icon, or because it is perfectly located. Or because, like me, you stayed here with your parents as a child. But you will keep coming back to the Plaza for the warm, personal service. The staff are so engaged, looking for ways to anticipate your needs,...

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1Thank Krochalis
Donovan A, Director of Operations at The Plaza, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us and I certainly appreciate your comments. We are so pleased you chose to stay with us at The Plaza and that you were able to feel as if we were “Your home in New York”. We look forward to welcoming you back soon. Warm regards, Donovan...

Toronto, Canada
Reviewed 20 October 2015 via mobile

The Plaza is an icon and a wonderful place to stay merely for that reason. The Palm Court is lovely and serves traditional fare. Our high tea experience was fun but killer expensive, especially because of the exchange rate between USD and CAN. I would not stay again after having the experience, but it's definitely worth having once!

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1Thank BroAsh80
Donovan A, Director of Operations at The Plaza, responded to this review

Dear Guest, Thank you for your post. I am very pleased to know that you enjoyed Afternoon Tea here at The Palm Court. Warm regards, Donovan Alicea, Director of Operations

Miami Beach, Florida
Reviewed 17 October 2015

I stayed for a 5 night celebration at the plaza with my family, and let me say... it was great. I checked in with a man at the front who was not all that pleasant, however in the end, he kindly gave us an upgrade. Although it was only an upgrade of view, it was a lovely room. Your "deluxe"...

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2Thank MattInMiami
Donovan A, Director of Operations at The Plaza, responded to this review

Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We always aim to provide a high level of service for each of our guests and will take your feedback about our room types into account. I’m pleased to hear how you enjoyed the Todd English Food Hall and the retail shops....

Grand Island, Nebraska
Reviewed 15 October 2015

Landmark Hotel in great location with absolutely wonderful friendly people. Room, not so great. We got a junior suite (very pricey) with office building view. it wasn't as clean as it should have been in the bathroom, housekeeping as well as supervisor came and addressed it. Some maybe petty stuff but, no plug-in at the desk, huge empty space in...

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4Thank Flatwater91
Donovan A, Director of Operations at The Plaza, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us about your stay. We certainly aim to provide a high level of service for each of our guests and I apologize that this visit failed to meet your expectations in some areas. We hope you’ll give us the opportunity to welcome you back soon. Warm regards,...

Reviewed 14 October 2015 via mobile

We stayed here for 5 nights as part of our honeymoon in January. From the moment we arrived the hotel staff made us feel special. The hotel was still decorated with Xmas decorations and it looked absolutely amazing. We decided to just book the plaza room as we thought the room wouldn't be used much, but on arrival we received...

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1Thank Lloyd409wright
Donovan A, Director of Operations at The Plaza, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us about your stay. I’m honored to hear that you chose The Plaza for part of your honeymoon in January and how you enjoyed the holiday decorations. We look forward to welcoming you back soon. Warm regards, Donovan Alicea, Director of Operations

Stratford, United States
Reviewed 13 October 2015

I spent 6 days at the Plaza for a group event and it unfolded seamlessly. From the minute I checked in to the time of check out the staff was superb!! Breakfast in the Palm Court, local sightseeing by day and an occasional lunch or dinner in the Todd English Food Hall.......you won't be disappointed with a stay at the...

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1Thank Brian D
Donovan A, Director of Operations at The Plaza, responded to this review

Dear Guest, I’m so pleased to hear how your group event unfolded so seamlessly as well as how you enjoyed dining in the Palm Court and the Todd English Food Hall. Thank you for taking the time to share your experience with us. Warm regards, Donovan Alicea, Director of Operations

Toronto, Canada
Reviewed 13 October 2015

I took my son to New York in Aug 2013 and we stayed at this hotel. The hotel has a beautiful and elegant charm to it. We had a gorgeous room that was spacious and nicely decorated with a victorian charm. The location was amazing as we were right at 5th Ave and across from Central Park. Excellent staff who...

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2Thank Hindy1
Donovan A, Director of Operations at The Plaza, responded to this review

Dear Guest, Thank you for sharing your feedback with us about your stay. I’m delighted to know that you enjoyed your stay with your son as well as our location right across from Central Park. Warm regards, Donovan Alicea, Director of Operations

Glasgow, United Kingdom
Reviewed 13 October 2015 via mobile

Have always wanted to do afternoon tea at the plaza and I was not disappointed. Fantastic service and the hotel is simply stunning. Food/ champagne was excellent - so fresh and tasty ! Seriously couldn't fault a THING ! Will be back at some point im sure ;)

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1Thank Claire M
Donovan A, Hotel Manager at The Plaza, responded to this review

Dear Guest, Thank you for joining us for Afternoon Tea at The Plaza. Your comments are greatly appreciated and we're happy to hear you enjoyed your experience. We look forward to your next visit. Warm regards, Donovan Alicea, Hotel Manager

Reviewed 12 October 2015 via mobile

Went to the plaza on a whim with the family and had a magical time. We got 2 rooms and they were both beautiful with gorgeous, luxury bathrooms. The room service was excellent. The second day we wanted to see as many sites as possible before leaving so we spoke to the concierge and they set us up with a...

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Thank Daravp
Donovan A, Hotel Manager at The Plaza, responded to this review

Dear Guest, Thank you for letting The Plaza be your family’s home for the weekend. I’m delighted to know that you enjoyed your stay as well as the sights of New York City. Warm regards, Donovan Alicea, Hotel Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more   less 

Additional Information about The Plaza

Address: Fifth Avenue at Central Park South, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $748 - $2,412 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Plaza 5*
Number of rooms: 282
Reservation Options:
TripAdvisor is proud to partner with Amex, Fairmont Hotels, Booking.com, Hotels.com, Travelocity, Odigeo and Jetsetter so you can book your The Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Plaza New York City
Plaza Hotel New York City
Hotel Style:
#27 Spa Hotel in New York City
#51 Green Hotel in New York City
#96 Luxury Hotel in New York City
#104 Business Hotel in New York City
#105 Romantic Hotel in New York City
#132 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Plaza staff and other travellers.
26 questions
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Bedale, United Kingdom

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Questions? Get answers from The Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I´m speaking about tea, only”
 of 5 bubbles mliporac, 26 Nov 2016 | Read review
“Excellent location just at Central park and shopping and top Restaurant near by”
 of 5 bubbles 875markusz, 9 Nov 2016 | Read review
“top floors renovated section”
 of 5 bubbles AviBanon, 3 Nov 2016 | Read review
“ask for view”
 of 5 bubbles HowardJfan, 18 Oct 2016 | Read review
“Even if you get less of a view, ask for a room facing inwards to avoid the traffic noice”
 of 5 bubbles bulgenes, 6 Oct 2016 | Read review
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