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The Plaza

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The Plaza
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2,172 Reviews from our TripAdvisor Community

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Showing 1,786: English reviews
Frisco, Texas
Reviewed 24 December 2015

To say that we were dissappointed and shocked at the service at the Plaza is truly an understatement. We encountered little to no service, a waiter hitting a glass of water and spilling it on the mirrored table and then allowing us to literally clean up the entire mess all by ourselves as she watched us. We then had to...

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Helpful?
7Thank Linda B
Donovan A, Manager at The Plaza, responded to this review

Dear Linda B, Thank you for taking the time to share your experience with us and I certainly appreciate your comments on your recent experience at The Plaza. I’m disappointed to hear about the service you received while in our restaurant. I hope that you will accept our sincere apologies for the disappointment with your stay. Please feel free to...

Scotland, United Kingdom
Reviewed 23 December 2015 via mobile

Whilst we did not stay in the actual hotel, as big fans of Home Alone, it was a dream come true to see the Plaza Hotel in all its splendour! A beautiful and iconic building, situated a stones throw from Central Park. After a busy day sightseeing my partner and I stopped off at the Plaza for a couple of...

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Thank Sunshineseeker2312
Donovan A, Manager at The Plaza, responded to this review

Dear KarisandSam, Thank you for taking the time to share your feedback with us about your stay. I’m honored to hear about your exceptional experience you had with us during your recent visit, as well as the positive interactions with our friendly colleagues. We look forward to welcoming you back soon. Warm regards, Donovan Alicea, Director of Operations

Seattle, Washington
Reviewed 22 December 2015 via mobile

I'll start with the positives...great location history and basement food hall was awesome. Not the best experience in terms of service or condition of the hotel. We arrived at 5pm and had to wait because our room was not ready. They didn't even offer to bring our bags up. The lobby attendant tried to get us a seat at the...

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2Thank ehoppe08
Donovan A, Manager at The Plaza, responded to this review

Dear ehoppe08, Thank you for taking the time to share your feedback about your recent stay with us. We always aim to provide a high level of service for each of our guests and I will be sharing your feedback about your arrival experience and condition of the hotel to our senior leadership teams for internal follow-up. I’m pleased to...

New Zealand
Reviewed 21 December 2015

Super shopping in New York .stayed with friends in Brooklyn Heights and then a few nights here.It lived up to what my wife and I expected and more,really wound recommend,central location,and now off to Boston. Merry Christmas to all

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Thank judgedredd134
Donovan A, Manager at The Plaza, responded to this review

Dear godsgift9, Thank you for sharing you feedback with us about your stay. I’m delighted to hear that you chose The Plaza on your recent stay in New York City. At Fairmont, we take great pride in turning moments into memories. We look forward to welcoming you back for many more return visits in the future. Warm regards, Donovan Alicea,...

Brookeville
Reviewed 19 December 2015

Not worth the price, Small, plain room. Not what we expected at all. Check-in was a nightmare, room was not ready, ordered amenities as surprises for family were not there and did not arrive for 1-2 hours, lighting was an issue, internet did not work, lots of little things that were bothersome.

Review collected in partnership with Fairmont Hotels & Resorts
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4Thank 342maureenj
Donovan A, Manager at The Plaza, responded to this review

Dear 342maureenj, Thank you for taking the time to share your experience with us and I certainly appreciate your comments. I’m disappointed to hear about the check-in process, internet problems, and lighting. Please feel free to follow-up personally with me in regards to these issues. I can be reached at donovan.alicea@fairmont.com and look forward to hearing from you. Warm regards,...

Reviewed 17 December 2015

We spent a few days at The Plaza so we could enjoy the Christmas season in Manhattan. This iconic hotel lives up to it's name. We booked a Terrace Room, which provided a walk out terrace we could enjoy, even in December. But be aware that the terrace faces into the courtyard of the hotel, not facing outward. If a...

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Helpful?
Thank Tim C
Donovan A, Manager at The Plaza, responded to this review

Dear Tim, Thank you for sharing you feedback with us about your stay. I’m delighted to hear that you chose The Plaza on your recent stay to New York, and how you enjoyed your Signature Terrace room. These rooms are quite popular with our guests and we offer then on both the 5th and 9th floor, so we'd be happy...

Reviewed 17 December 2015 via mobile

We are still currently at the Plaza on our last night in NYC. It began when we pulled up to what we believed the quintessential hotel for a Christmas trip. We were greeted by an unenthusiastic door person who didn't even offer to help as we struggled to get our toddler out of the cab and unload our stroller from...

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5Thank Seattlenewsie
Donovan A, Manager at The Plaza, responded to this review

Dear Seattlenewsie, Thank you for sharing you feedback with us about your stay at The Plaza. I’m delighted to hear about the service you received by our bartender who was able to get you hot chocolate for your carriage ride. However, I'm disappointed to hear about the service from our doormen. We will be following up internally with our door...

Naples, Florida
Reviewed 17 December 2015

A dream come true! We checked in mid morning and we informed our room would be ready at Noon, which was our anticipated check in time. We were surprised when we received a call a few minutes to Noon to inform us the room was ready. Our room was on 8th floor and was absolutely beautiful! It meet and exceeded...

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1Thank Bubbalea
Donovan A, Manager at The Plaza, responded to this review

Dear Bubbalea, Thank you for taking the time to share your experience with us and I certainly appreciate your comments. We are so pleased you chose to stay with us at The Plaza and honored to hear how you enjoyed our historic hotel adjacent from Central Park. I'm pleased to hear how you enjoyed The Plaza Food Hall during your...

California
Reviewed 17 December 2015

Being in the President Club (Fairmont's frequent stay club) does not entitle you to any of the benefit at The Plaza. Beautiful lobby, nice room, that's about it. Staff need to be spiffed up, from the brusque service at The Palm Court (can't wait until I finish my breakfast before demanding my check), bringing in the Miracle Whip tub in...

Review collected in partnership with Fairmont Hotels & Resorts
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2Thank Argonaut72
Donovan A, Manager at The Plaza, responded to this review

Dear Argonaut72, Thank you for taking the time to share your experience with us and I certainly appreciate your comments. I’m glad you enjoyed the our beautiful lobby and spacious guest room; however I’m disappointed to hear about the service you received in Palm Court. We appreciate your loyalty as a President's Club member and look forward to welcoming you...

New York City, New York
Reviewed 15 December 2015

Overall my wife and I enjoyed our experience at The Plaza. While there we ate at the lobby bar and had a very enjoyable experience. I would recommend The Plaza especially for its location and amenities.

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1Thank thekurtstrauss
Donovan A, Manager at The Plaza, responded to this review

Dear thekurtstrauss, We are truly grateful for your kind recommendation of The Plaza and we thank you for taking the time to share your experience with us. It would be our pleasure to have you return and we hope to see you again soon. Warm regards, Donovan Alicea, Director of Operations

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more   less 

Additional Information about The Plaza

Address: Fifth Avenue at Central Park South, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $896 - $1,768 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Plaza 5*
Number of rooms: 282
Reservation Options:
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Also Known As:
Plaza New York City
Plaza Hotel New York City
Hotel Style:
#21 Spa Hotel in New York City
#50 Green Hotel in New York City
#79 Luxury Hotel in New York City
#104 Business Hotel in New York City
#104 Romantic Hotel in New York City
#131 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Plaza staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no information”
ehmtl, 14 Apr 2017 | Read review
“No more rooms facing Central Park. They are all condos, but it was really lovely the way it was redone and there were other NYC views.”
gnaturecenter, 12 Apr 2017 | Read review
“call and ask for the view you want.”
  • view of Central park from our room
  • more of the view
shayna797, 1 Mar 2017 | Read review
“get the luxury suite;)”
teeteex01, 28 Feb 2017 | Read review
“Go the extra mile for a view of the city”
B7551JUthomasb, 26 Feb 2017 | Read review
5 of 5