Room was super small but OK. I had asked for a quiet room and it was anything but that. Faced Broadway. Room next to me was a couple that talked until past midnight making it difficult to fall asleep. I was awakend at 3:00 am by woman in next room screaming at the front desk that there was something wrong with her room and they needed to come to fix it. There have got to be better places to stay in Modtown.
I did not really enjoy my stay at the hotel. Its brand is nice and fancy, the pictures in the Internet look great, but for me in reality it was not that polished. To begin, I would like to point out the hotel’s nice location, which is very close to Central Park, and also walkable to Times Square. The area has a lot of shops and restaurants around and it’s very convenient. The hotel’s lobby looks good and stylish (probably it is the best part of the hotel). My check-in was not the best experience, because I had to wait until the official check-in time, 3 p.m. They were super strict about early check-in or also suggested that I pay some crazy amount of money (like $120 as I remember to check in 2 hours earlier, I arrived around 1 p.m.). No, thanks! By the way, the hotel is not that small, and I am sure a lot of rooms were already free and clean. They just wanted to make extra-money, which is cheap. I hated the elevators which were slow and small barely fitting 4 people. Anyway, when I finally got to my room and went there I felt super disappointed right away. The room was so tiny! There was barely space there for me and my partner and our 2 carry-ons. Also the room’s design was super simple. All white. It felt like they were just lazy and cheap to spend money on decor. The best part of the room was obviously the bed which was actually very cool and stylish. But unfortunately this bed was super uncomfortable, including awful pillows. I also did not like the plug situation in the room, there were not enough plugs to charge multiple devices at the same time. Also there was a super small closet without hangers or hooks for the clothes. Terrible! I also hated the small window which was impossible to open for fresh air. My room was so dark and did not have much daylight. The room also felt muggy all the time even though the air conditioner was working. I have a little better news about the bathroom. It looked nice, modern and updated, but unfortunately, small. The bathroom amenities were of some fancy brand (I forgot which one exactly), but still smelled not that nice and seemed cheap. Luckily Wi-Fi was working fast. The hotel was also super strict with the check-out time, and they did not give me even one extra hour in my room (also gave me an option to pay around $100 to stay until 1 p.m. Jesus, NO!). One more plus I can point out was the housekeeping service. When I called and ask for something (like new towels or more shower gel) I got everything pretty fast including at night. The last thing I wanna mention is the rate I paid per night. So with all taxes included my room cost approximately $280 per night, which is completely a rip off! If I knew originally how the rooms at this hotel looked like, I would NEVER stay there for $280 per night! It is absolutely crazy money for a crappy little “moist” room you are going to get. So finalizing my review, I absolutely DO NOT recommend this hotel for a stay in New York City. You will waste a lot of money for an uncomfortable stay in a super small room, plus, get rude hotel workers attitude. Do not make this mistake!…
Angel, the manager is incredible. He and his staff took incredible care of us and handled any questions or concerns we had with professionalism. The hotel is immaculate, our rooms were top notch. Very happy customers, looking forward to our next trip to NY just so we can stay there
Price is right! Location is fabulous! Walking distance to Times Square (but not too close...), Central Park, theatres, subway, great restaurants and my dear friend's home. Room was clean, comfy and cozy with a roomy mini-fridge. My only complaint is poor lighting in the bathroom, but it is most certainly not a deal breaker! All staff we encountered were amazing - friendly and helpful. They genuinely seemed to care about us. Special shout outs to Nathalia, Edwin and John!!! My girlfriend and I said to one another numerous times, "I feel like a princess!" (We've been best friends for nearly fifty years and that ship sailed a long time ago!) Highly recommended and looks like this will be my NYC hotel of choice from here on.
The child-size bathroom is not at all suitable for anyone larger than a toddler. And watch out for the step-up threshold in the bathroom door. I broke my toe on it in the middle of the night. We asked for a different room and they told us that all the rooms are identical, so there was no possibility of an upgrade. When we left, they told us there was no way to get us a cab, so we had to walk to Penn Station. If this had been our first trip to NYC, it would probably have been our last. It's definitely our last stay at The Nightmare Hotel.
This hotel is centrally located to the theater district, Time Square, and great restaurants. Their service is outstanding and the concierge was able to provide us with information regarding the subway and area restaurants. Our room was great and had everything we needed. The bellhop, Kevin, was wonderful and made our stay that much more enjoyable. Will definitely be back!
Very pleasant stay, great staff, Kevin was very helpful as well in getting a cab on my way out! The hotel has a very good location. The room was nice, with great amenities and not too small. The street is nice as well.
The room was clean and freshened daily. Everyone we interacted with on the staff was super helpful and friendly. The location is close to subway stops and walking distance of Times Square, Broadway and Central Park. I would stay here again, no complaints at all.
The staff at Dream were very friendly and accommodating. The location is perfect: Walking distance to Central Park, Rockefeller Plaza, and super close to Times Square. The room had very poor lighting in the bathroom and the overall size of the room was small. There was a mini fridge and safe, but that's it. For the price it was fine, but if you want amenities, you'll need to stay elsewhere. Their daily breakfast consisted of cold bagels, mini-muffins and good croissant's. They had bananas, cereal and yogurt with OJ and good coffee. Anything else, you'll need to pay extra for. We also heard street noise that was somewhat annoying, but that's NYC for you!
My young adult children and I stayed at the Dream Midtown during a family vacation in the city and couldn't have been happier. While the room was not large, it easily accommodated 4 adults and was clean and cute. The beds were some of the most comfortable I have ever experienced in a hotel. The location could not be better; within a few minutes walk of Times Square, Central Park, and subway stations. Every staff member we came in contact with was exceptionally friendly and helpful. The free breakfast is very basic (cereal, yogurt, fruit, bagels, croissants) but enough of a snack to start off your day. We would absolutely stay there again.