Four Points by Sheraton New York Downtown
Four Points by Sheraton New York Downtown
6 Platt Street, New York City, NY 10038
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Avg. S$608 /night, 9/18 - 9/19
S$608
per night
S$429
per night
S$250
per night
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3.5
#365 of 505 hotels in New York CityLocation
Cleanliness
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English, Spanish
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Restaurant
Breakfast available
Happy hour
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Location
6 Platt Street, New York City, NY 10038
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
13.5 km•
See all flights
Newark Liberty Intl Airport
14.3 km•
See all flights
Fulton St
3 min•New York City Subway
Car Hire
333 Restaurants
within 0.5 kilometers
Reviews
3.5
576 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Four Points by Sheraton New York Downtown offers a stay that is appreciated by guests for its professional and friendly service, with staff members frequently going the extra mile. While opinions on value and room size vary, with some finding the hotel budget-friendly and others commenting on the small quarters, the prime location is a highlight for many, providing easy access to downtown attractions.
The atmosphere presents a dichotomy, as the bustling, noisy lobby contrasts with the peaceful ambiance found in the clean, well-kept rooms.
Location
Convenient
Atmosphere
Lively
Rooms
Cramped
Value
Mixed
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
Pre check in the manager helped us change our rate as it had lowered since booking - this did take multiple calls between us and different teams, central reservations need more training for sure. We had a speedy check in and were surprised at being able to check in early the day before new years eve. Staff were friendly throughout, we had a do not disturb sign on and the letter informing me about the service after 2pm is an excellent idea. The room was clean and had all we needed and the hotel is located in a quiet area but close to subways and the financial district, all we could have asked for. Only criticism would be that we asked for a blanket and were given a bed sheet which looked rather old and worn out, given the temperatures New York can get too I was expecting a thicker/fleece style blanket. I would stay again for sure.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife, son (6 years old) and I had been visiting family in New Jersey and decided to take the Seastreak ferry into Manhattan. We got off the ferry at the Wall Street pier and it was only about a 10 minute walk to the hotel. We requested early check in and late check out with our Titanium status and the room was ready before 9 am! We were also granted a 4 pm check out on a Tuesday and our Suite Upgrade cleared two days prior!!!!
It was nice to have the extra space in the larger room with our son. While we didn’t spend a ton of time at the property, it was nice for us to not have to sit on the bed while in the room. Our room was pretty much what the photos show, so I did not include extra pics.
The hotel has a roof top bar that was cool to check out. I had one happy hour Vodka Tonic that set me back $12 and tip. The Chinese restaurant on the ground floor connected to the hotel was doing a refresh so they are closed for the next two weeks as of July 31. So unless you go to the rooftop, you do not have a bar or restaurant connected to the hotel.
I went next door to Henry’s Italian for dinner. Servings are large and it’s a 2 minute walk back to the hotel. I thought the menu was great. Had leftovers to bring home since the wife and kid wanted to relax in the room. The room did have a mini fridge and microwave to warm up the food with.
We got a great AAA rate and thought about staying at the AC hotel a few blocks away that we had enjoyed before, but the SNA upgrade not being available at the AC, and the good rate of $173 with tax included made this property a good value and we had a great stay!!!
It was nice to have the extra space in the larger room with our son. While we didn’t spend a ton of time at the property, it was nice for us to not have to sit on the bed while in the room. Our room was pretty much what the photos show, so I did not include extra pics.
The hotel has a roof top bar that was cool to check out. I had one happy hour Vodka Tonic that set me back $12 and tip. The Chinese restaurant on the ground floor connected to the hotel was doing a refresh so they are closed for the next two weeks as of July 31. So unless you go to the rooftop, you do not have a bar or restaurant connected to the hotel.
I went next door to Henry’s Italian for dinner. Servings are large and it’s a 2 minute walk back to the hotel. I thought the menu was great. Had leftovers to bring home since the wife and kid wanted to relax in the room. The room did have a mini fridge and microwave to warm up the food with.
We got a great AAA rate and thought about staying at the AC hotel a few blocks away that we had enjoyed before, but the SNA upgrade not being available at the AC, and the good rate of $173 with tax included made this property a good value and we had a great stay!!!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
All of the amenities are closed which I can understand but they had absolutely no perks for Platinum Elite members which was disappointing. The rool was nice but shows wear and tear on the couches, walls and ceilings but it did not feel 'unclean'. Was forced to sign a waiver promising not to have parties but still heard music in other rooms and smelled marijuana in the hallways. Homeless people take shelter outside the hotel and harassed some guests. I'd give 3.5 stars if I could but not one of Marriott's best hotels. Consider nearby Marriott Downtown on West St
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Date of stay: November 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had a very poor experience staying here. Firstly, I arrived in the room upon check-in with wet towels on the sink and the carpet was stained with some white liquid — both of which I complained about to the concierge. They offered to change my room but they were only able to offer a smaller room than I currently had without offering a lower nightly rate so I refused.
The dispensers in the bathroom that were labelled “Shampoo”, “Body Wash” and “Conditioner” all had the same product. I had asked the concierge if it was supposedly like that and they said no so they had called up housekeeping to fix it. As the staff came in, I was told that they were all supposed to be the same. The inconsistency is unacceptable as well as the quality of the toiletries/products provided. Most hotels would at least have a separate conditioner.
On my second night, the heaters seemed to stop working so I was shivering all day. I had called to complain about it and they sent in an engineer to reset the system. The next day, it stopped working again. The shower took 5 minutes to heat up too. They had to call in the engineer almost everyday until I had grown tired of it and just slept in a cold room.
Lastly, there was hair in the cups that they provided in the bathroom. This is absolutely not the kind of service I was expecting from the hotel as I have stayed in previous Marriott properties with decent to excellent experiences. The poor hygiene is just also very unacceptable.
The dispensers in the bathroom that were labelled “Shampoo”, “Body Wash” and “Conditioner” all had the same product. I had asked the concierge if it was supposedly like that and they said no so they had called up housekeeping to fix it. As the staff came in, I was told that they were all supposed to be the same. The inconsistency is unacceptable as well as the quality of the toiletries/products provided. Most hotels would at least have a separate conditioner.
On my second night, the heaters seemed to stop working so I was shivering all day. I had called to complain about it and they sent in an engineer to reset the system. The next day, it stopped working again. The shower took 5 minutes to heat up too. They had to call in the engineer almost everyday until I had grown tired of it and just slept in a cold room.
Lastly, there was hair in the cups that they provided in the bathroom. This is absolutely not the kind of service I was expecting from the hotel as I have stayed in previous Marriott properties with decent to excellent experiences. The poor hygiene is just also very unacceptable.
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Date of stay: February 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Soler, Other at Four Points by Sheraton New York Downtown
Responded 12 Mar 2022
Hu dng001, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and one of our main priorities. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
*If you have business in the Financial District, location wise the hotel is very well situated, short walking distance from Wall Str, Water Str, etc.
And now on to the letdowns:
*Not everyone at the reception was very helpful or polite, some were quite dismissive
*Rooms are very small. It's a very tiny space, hardly had any space between the wall/"wardrobe" and bed to open a standard sized suitcase.
*Rooms are also not very well-kept. There was dust, spots on the walls, ripped wallpaper, etc.
*Elevators are slow and it takes ages to go up or down. Some elevators weren't functioning properly during my visit.
*Fresh linen was also a joke - bed sheets weren't changed.
*Aircon or whatever that thing was in the hole in the wall was awfully loud and the air hits you directly wherever you are in the small room
*Rooms aren't soundproof and you can easily hear what's going on in the corridor or in the rooms next you
Not impressed with this hotel. I didn't even spend that much time in the room, I was there just to get some sleep. The overall feel of everything was old and tacky which was in huge contrast to the flashy images of the facade one encounters when first searching the hotel. I guess it's ok if you're visiting and just need a place to sleep but still not worth the money.
And now on to the letdowns:
*Not everyone at the reception was very helpful or polite, some were quite dismissive
*Rooms are very small. It's a very tiny space, hardly had any space between the wall/"wardrobe" and bed to open a standard sized suitcase.
*Rooms are also not very well-kept. There was dust, spots on the walls, ripped wallpaper, etc.
*Elevators are slow and it takes ages to go up or down. Some elevators weren't functioning properly during my visit.
*Fresh linen was also a joke - bed sheets weren't changed.
*Aircon or whatever that thing was in the hole in the wall was awfully loud and the air hits you directly wherever you are in the small room
*Rooms aren't soundproof and you can easily hear what's going on in the corridor or in the rooms next you
Not impressed with this hotel. I didn't even spend that much time in the room, I was there just to get some sleep. The overall feel of everything was old and tacky which was in huge contrast to the flashy images of the facade one encounters when first searching the hotel. I guess it's ok if you're visiting and just need a place to sleep but still not worth the money.
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Date of stay: February 2020Trip type: Travelled on business
Rooms
Location
Service
Room Tip: lower floors, can always choose the stairs if elevator takes forever (they go straight out to the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from artcheung, General Manager at Four Points by Sheraton New York Downtown
Responded 13 Mar 2020
Dear Fearless54774792740: Thank you for choosing to stay at the Four Points by Sheraton New York Downtown and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent your issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to New York. Best regards, Arthur Cheung
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It all started when I first arrive the staff it perfectly says on bookings.com that this hotel provides free complementary breakfast in the mornings I ask one of the staffs what time does breakfast start and he said they don’t serve breakfast. Second I ended up getting locked out of my room because the lock system ended up breaking so I ended up out of my hotel room locked out of my hotel room for seven hours straight because we had to wait for the IT man (handyman) to come into work. Another negative thing is every time you use the elevator at this hotel you had to swipe your card to go up and down and and many times the card doesn’t work in an elevator you have to constantly swipe the card multiple times in order for it to finally work. If you’re reading this review and you’re thinking about booking at this hotel please don’t do it the hotel quality overall is horrible the outside environment it’s not that pretty is trash everywhere on the ground. The only perks of staying at his hotels are so that it is close to subways
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I liked this hotel. To start check-in was easy, we got in early so we had to just leave our luggage with them while our room was getting ready. We came back around 10pm and got our things. The King bedroom is a little small but since we didnt spend too much time there it was fine. the bathroom was surprising spacious with free bodywash/shampoo/conditioner.
The location was nice in FiDi, though it is a 5-7min walk to different subway stations and a little
The location was nice in FiDi, though it is a 5-7min walk to different subway stations and a little
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I recently stayed at the Four Points Sheraton in New York and it was a complete nightmare.
The room they gave me was right next to the central heating and aeration system, so I couldn't sleep at all during my stay.
I called the reception during the night to let them know about the issue, but they didn't have a solution for me.
In the morning, I left the hotel, complained, and asked for a refund.
The "complimentary" breakfast for titanium members was also a joke - it was the worst breakfast I've ever had in a Marriott property.
The guest service offered to compensate me in points, but it took them 10 days to even credit them to my account.
When I tried to call them again 3 weeks later, they didn't even answer the phone. I would never stay at this hotel again and would not recommend it to anyone. It's a complete joke. They don't have a reliable guest services and it's a shame for the Marriott brand. The hotel managers needs to be changed urgently; meanwhile stay away from this hotel at all costs.
I will upload a video on internet about this, where you can hear the loud noise that was active every now and then. Multiples times per minutes
The room they gave me was right next to the central heating and aeration system, so I couldn't sleep at all during my stay.
I called the reception during the night to let them know about the issue, but they didn't have a solution for me.
In the morning, I left the hotel, complained, and asked for a refund.
The "complimentary" breakfast for titanium members was also a joke - it was the worst breakfast I've ever had in a Marriott property.
The guest service offered to compensate me in points, but it took them 10 days to even credit them to my account.
When I tried to call them again 3 weeks later, they didn't even answer the phone. I would never stay at this hotel again and would not recommend it to anyone. It's a complete joke. They don't have a reliable guest services and it's a shame for the Marriott brand. The hotel managers needs to be changed urgently; meanwhile stay away from this hotel at all costs.
I will upload a video on internet about this, where you can hear the loud noise that was active every now and then. Multiples times per minutes
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Date of stay: November 2022Trip type: Travelled on business
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Soler, Other at Four Points by Sheraton New York Downtown
Responded 14 Dec 2022
Hi Mikke07, Thank you for taking the time to let us know about your experience while staying with us. We are sorry to hear a noise kept you from having a good nights sleep. We will immediately look into this and ensure it is rectified. We will continue to work hard to regain your loyalty. We do hope you give us a second chance to make it right.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My go to hotel for business when I'm in the area. Amazing, friendly staff, very attentive to guests needs and preferences.
Clean rooms, sheets and prompt responses to any issue are the reasons I choose to stay at Four Points when I'm in downtown Manhattan
Clean rooms, sheets and prompt responses to any issue are the reasons I choose to stay at Four Points when I'm in downtown Manhattan
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown
Responded 26 Oct 2023
Dear Valued Guest, We’re thrilled you enjoyed another wonderful visit at Fourpoints by Sheraton. Our commitment to customer service from our team members is something we pride ourselves on. We look forward to delivering another fulfilling experience on your next NYC adventure.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On my 5th holiday to my favourite city we decided to stay downtown this time and I’m so glad we did. A 2 mins walk from the World Trade Center site and loads of subway stations without too many crowds.
Hotel was nice, however one little peeve was that the bed was never made probably. Sheet hanging out every day which was annoying. However room was nice and location was the selling point for this place as we only were there to sleep.
Hotel was nice, however one little peeve was that the bed was never made probably. Sheet hanging out every day which was annoying. However room was nice and location was the selling point for this place as we only were there to sleep.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They were meant to have, but neither that or the bar was open when we were there.
Fear not, there are loads of eating places within 2 mins of the front door, including a traditional American diner.
The bar opposite is open till late.
Due to covid pandemic the hotel gym is closed and the amenities in the hotel are very limited.
…
"If you hold the close door button and your floor in the elevator it will go straight to your room and ignore other calls🤫🤫"Read full review
"Ask the staff or a local for directions bc GPS is unusable in NYC. Also set up tap pay w OMNY if you plan to use the subway"Read full review
"The location is amazing! So many restaurants and iconic NYC things to see and do within walking distance. "Read full review
"The staff at the front desk should not be blamed for this, because they were amazing and very helpful. "Read full review
…
PRICE RANGE
S$281 - S$571 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District
NUMBER OF ROOMS
261
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Four Points by Sheraton New York Downtown
Which popular attractions are close to Four Points by Sheraton New York Downtown?
Nearby attractions include Accomplice New York (0.4 km), Trinity Church Wall Street (0.5 km), and Federal Hall (0.4 km).
What are some of the property amenities at Four Points by Sheraton New York Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Four Points by Sheraton New York Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Four Points by Sheraton New York Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton New York Downtown?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Four Points by Sheraton New York Downtown?
Conveniently located restaurants include Pisillo Italian Panini, Kuu Ramen, and Manhatta.
Are there opportunities to exercise at Four Points by Sheraton New York Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Four Points by Sheraton New York Downtown located near the city centre?
Yes, it is 0.6 km away from the centre of New York City.
Are any cleaning services offered at Four Points by Sheraton New York Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton New York Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Four Points by Sheraton New York Downtown?
The staff speaks multiple languages, including English and Spanish.